{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9779729","patent":{"patent_number":"US-9779729","title":"Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication","assignee":null,"inventors":[],"filing_date":"2016-12-14T00:00:00.000Z","publication_date":"2017-10-03T00:00:00.000Z","cpc_codes":["G10L","G06F","G06N","G06N","G06N","G06Q","G06Q","G10L","G10L","G10L","G10L","G10L","G10L","G10L","G10L"],"num_claims":18,"abstract":"Various embodiments of the invention provide methods, systems, and computer-program products for predicting an outcome for an event of interest associated with a contact center communication. That is to say, various embodiments of the invention involve predicting an outcome for an event of interest associated with a party involved in a contact center communication based on characteristics and content of the communication conducted with the party by utilizing one or more classifier models."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication","description":"Various embodiments of the invention provide methods, systems, and computer-program products for predicting an outcome for an event of interest associated with a contact center communication. That is ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9779729","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9779729","citation_suggestion":"Patentable. \"Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication\" (US-9779729). https://patentable.app/patents/US-9779729","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9779729","json":"https://patentable.app/api/llm-context/US-9779729","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T04:59:56.132Z"}