{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9794412","patent":{"patent_number":"US-9794412","title":"System for routing interactions using bio-performance attributes of persons as dynamic input","assignee":null,"inventors":[],"filing_date":"2016-06-24T00:00:00.000Z","publication_date":"2017-10-17T00:00:00.000Z","cpc_codes":["H04M","G06F","G06Q","G06Q","G06V","G10L","G10L","H04M","H04M"],"num_claims":20,"abstract":"A system for routing an interaction has a queue for staging the interaction, a router running a routing strategy for routing the interaction, and a number of object models maintained for a number of agents, the object models defining one or more agent skills, the values of the object models dynamically affected by real-time bio-metrics of the agents obtained through ongoing monitoring of voice and input actions of the agents. The routing strategy routes the interaction based on comparison of the dynamically-affected skill values of the agents, as evidenced in the object models."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System for routing interactions using bio-performance attributes of persons as dynamic input","description":"A system for routing an interaction has a queue for staging the interaction, a router running a routing strategy for routing the interaction, and a number of object models maintained for a number of a","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9794412","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9794412","citation_suggestion":"Patentable. \"System for routing interactions using bio-performance attributes of persons as dynamic input\" (US-9794412). https://patentable.app/patents/US-9794412","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9794412","json":"https://patentable.app/api/llm-context/US-9794412","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T15:33:53.013Z"}