{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9807235","patent":{"patent_number":"US-9807235","title":"Utilizing predictive models to improve predictive dialer pacing capabilities","assignee":null,"inventors":[],"filing_date":"2017-06-16T00:00:00.000Z","publication_date":"2017-10-31T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M"],"num_claims":18,"abstract":"Various embodiments of the invention provide methods, systems, and computer-program products for pacing outbound calls placed by a predictive dialer in a contact center. Specifically, an ensemble made up of a global predictive model and a local predictive model is applied to each dialing record found in a plurality of dialing records to provide a probability of an outbound call placed to the dialing record resulting in a live connect. Accordingly, a call pacing hit ratio can then be calculated based on the probability for each of the dialing records and this call pacing hit ratio can be used by a predictive dialer in various embodiments to more accurately pace the placing of outbound calls then by using conventionally derived call pacing hit ratios."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Utilizing predictive models to improve predictive dialer pacing capabilities","description":"Various embodiments of the invention provide methods, systems, and computer-program products for pacing outbound calls placed by a predictive dialer in a contact center. Specifically, an ensemble made","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9807235","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9807235","citation_suggestion":"Patentable. \"Utilizing predictive models to improve predictive dialer pacing capabilities\" (US-9807235). https://patentable.app/patents/US-9807235","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9807235","json":"https://patentable.app/api/llm-context/US-9807235","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T06:08:28.046Z"}