{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9811839","patent":{"patent_number":"US-9811839","title":"Multiple CRM loyalty interface framework","assignee":null,"inventors":[],"filing_date":"2014-04-30T00:00:00.000Z","publication_date":"2017-11-07T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q"],"num_claims":14,"abstract":"A system and method for providing a customer loyalty framework for a customer relationship management (CRM) system. The framework includes an internal CRM system, an internal loyalty system and an internal enterprise resource planning (ERP) system. The internal CRM system has a CRM repository storing CRM data and the internal loyalty system has a loyalty repository storing loyalty data for one or more customers enrolled in a company loyalty program. The internal CRM system stores business logic that is executable by the internal loyalty system, the internal CRM system, and/or the internal ERP system to execute the company loyalty program. The system further includes an external CRM system connected with the internal network by an external communication network. The external CRM system generates a web user interface for receiving customer transaction data, and transmitting the customer transaction data via the external communication network to the internal network for processing by the internal CRM system, the internal loyalty system and an the internal ERP system according to the business logic."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Multiple CRM loyalty interface framework","description":"A system and method for providing a customer loyalty framework for a customer relationship management (CRM) system. The framework includes an internal CRM system, an internal loyalty system and an int","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9811839","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9811839","citation_suggestion":"Patentable. \"Multiple CRM loyalty interface framework\" (US-9811839). https://patentable.app/patents/US-9811839","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9811839","json":"https://patentable.app/api/llm-context/US-9811839","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T11:22:32.397Z"}