{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9813558","patent":{"patent_number":"US-9813558","title":"Systems and methods relating to caller-centric call data","assignee":null,"inventors":[],"filing_date":"2015-04-13T00:00:00.000Z","publication_date":"2017-11-07T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","H04M","H04M","H04M"],"num_claims":19,"abstract":"Systems and methods described herein may describe how enterprise system devices (e.g., servers) may be used to consolidate multiple disparate data sources (e.g., databases) into a single data source (i.e., “Datamart”). The Datamart may be a database or cluster of aggregated data from disparate data sources, which the Datamart may convert into a compatible format using various application programmable interfaces (APIs). In some cases, a software product may query the Datamart and then generate reports for understanding the data pulled from disparate sources. The reporting software application may enable enhanced analytics by humans or additional software applications, to build a more sophisticated understand around a member's call experience, reasons for call transfers, effectiveness of sales by a member service representative (MSR), and how to better train or equip MSRs to optimize their efforts."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods relating to caller-centric call data","description":"Systems and methods described herein may describe how enterprise system devices (e.g., servers) may be used to consolidate multiple disparate data sources (e.g., databases) into a single data source (","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9813558","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9813558","citation_suggestion":"Patentable. \"Systems and methods relating to caller-centric call data\" (US-9813558). https://patentable.app/patents/US-9813558","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9813558","json":"https://patentable.app/api/llm-context/US-9813558","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:29:10.305Z"}