{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9813559","patent":{"patent_number":"US-9813559","title":"Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm","assignee":null,"inventors":[],"filing_date":"2014-05-14T00:00:00.000Z","publication_date":"2017-11-07T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M"],"num_claims":23,"abstract":"A predictive dialer in a call center may originate a number of outbound calls on behalf of agents for an outbound call campaign. Since many calls may fail to connect with the right party, the predictive dialer may originate several contemporaneous calls in order to provide a single call to an available agent. A pacing algorithm in the predictive dialer determines how many calls are to be made based on various factors, conditions, and rules. In some instances, the predictive dialer may attempt to originate more calls than there are available trunks. In such instances, the number of originated calls is limited by the number of available trunks causing a trunk-related deficiency condition, which can adversely impact the agents' performance. Various embodiments of the invention detect such conditions and address them to attempt to minimize current and future trunk-related deficiency conditions."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm","description":"A predictive dialer in a call center may originate a number of outbound calls on behalf of agents for an outbound call campaign. Since many calls may fail to connect with the right party, the predicti","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9813559","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9813559","citation_suggestion":"Patentable. \"Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm\" (US-9813559). https://patentable.app/patents/US-9813559","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9813559","json":"https://patentable.app/api/llm-context/US-9813559","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T15:33:54.173Z"}