{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9819796","patent":{"patent_number":"US-9819796","title":"System and method for implementing SMS texting as a customer service channel","assignee":null,"inventors":[],"filing_date":"2016-08-04T00:00:00.000Z","publication_date":"2017-11-14T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04L","H04L","H04M","H04M","H04W","H04W"],"num_claims":15,"abstract":"Embodiments of the invention are directed to the integration of SMS texting into a social media platform for providing customer service support. A method of the invention includes maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to the dedicated customer service landline. The method further includes receiving at the registered handler system a text message directed to the dedicated landline. The method further includes calling a routing engine for forwarding the text message to a customer service platform and receiving a response to the text message formulated at the customer service platform at the processor. The method further includes transmitting the response from the processor in the form of a text message to the text hub for delivery by the mobile carrier to the mobile device."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for implementing SMS texting as a customer service channel","description":"Embodiments of the invention are directed to the integration of SMS texting into a social media platform for providing customer service support. A method of the invention includes maintaining a regist","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9819796","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9819796","citation_suggestion":"Patentable. \"System and method for implementing SMS texting as a customer service channel\" (US-9819796). https://patentable.app/patents/US-9819796","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9819796","json":"https://patentable.app/api/llm-context/US-9819796","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T05:18:03.922Z"}