{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9819798","patent":{"patent_number":"US-9819798","title":"Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor","assignee":null,"inventors":[],"filing_date":"2013-03-14T00:00:00.000Z","publication_date":"2017-11-14T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","H04M","H04M","H04M"],"num_claims":22,"abstract":"A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor","description":"A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9819798","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9819798","citation_suggestion":"Patentable. \"Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor\" (US-9819798). https://patentable.app/patents/US-9819798","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9819798","json":"https://patentable.app/api/llm-context/US-9819798","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T09:19:25.536Z"}