{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9819802","patent":{"patent_number":"US-9819802","title":"Systems and methods of natural language processing to rank users of real time communications connections","assignee":null,"inventors":[],"filing_date":"2016-10-24T00:00:00.000Z","publication_date":"2017-11-14T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06N","G06N","G09B","G10L","H04L","H04L","H04M","H04M","H04M","G06F","G06Q","G06Q","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A computing apparatus configured to perform natural language processing, e.g., by comparing the words in a communication transcript of a user to a list of keywords, to generate an input vector representing a pattern of text in the communication transcript. A predictive model is generated from correlating input vectors to user ranking scores, e.g., for retention. The input vector determined from a communication transcript is applied to the computation model to compute a predicted retention score of the user. The retention score can be used, for example, to select a personalized recommendation for a communication connection to an adviser and/or a targeted offer."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods of natural language processing to rank users of real time communications connections","description":"A computing apparatus configured to perform natural language processing, e.g., by comparing the words in a communication transcript of a user to a list of keywords, to generate an input vector represe","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9819802","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9819802","citation_suggestion":"Patentable. \"Systems and methods of natural language processing to rank users of real time communications connections\" (US-9819802). https://patentable.app/patents/US-9819802","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9819802","json":"https://patentable.app/api/llm-context/US-9819802","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T03:50:41.471Z"}