{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9826092","patent":{"patent_number":"US-9826092","title":"Method and system for call queue messaging","assignee":null,"inventors":[],"filing_date":"2015-09-30T00:00:00.000Z","publication_date":"2017-11-21T00:00:00.000Z","cpc_codes":["H04M","G06Q","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":16,"abstract":"A method for providing messages to a user during a call includes receiving a call from a user. The method may further include retrieving, based on the call, a unique identifier of the user, and placing the user in a call queue in an order defined by when the call is received. While the user is in the call queue, user data matching the unique identifier of the user is retrieved, the user data is analyzed to identify, based on the prior interaction, a problem of the user with the software application. The method may further include generating, in response to identifying the problem of the user, user data messages, and initiating presentation of the user data messages to the user while the user is in the call queue."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for call queue messaging","description":"A method for providing messages to a user during a call includes receiving a call from a user. The method may further include retrieving, based on the call, a unique identifier of the user, and placin","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9826092","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9826092","citation_suggestion":"Patentable. \"Method and system for call queue messaging\" (US-9826092). https://patentable.app/patents/US-9826092","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9826092","json":"https://patentable.app/api/llm-context/US-9826092","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T07:17:40.748Z"}