{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9830212","patent":{"patent_number":"US-9830212","title":"Alerting service desk users of business services outages","assignee":null,"inventors":[],"filing_date":"2013-12-12T00:00:00.000Z","publication_date":"2017-11-28T00:00:00.000Z","cpc_codes":["G06F","G06F","H04L","H04L","H04L","H04L","H04L","H04L","H04L"],"num_claims":11,"abstract":"An approach is provided in a service desk detects a current computer resource outage and identifies applications corresponding to the computer resource outage. The service desk uses historical service request entries to match the identified applications to users previously inquiring about the applications and, in turn, sends notifications to the users regarding the computer resource outage."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Alerting service desk users of business services outages","description":"An approach is provided in a service desk detects a current computer resource outage and identifies applications corresponding to the computer resource outage. The service desk uses historical service","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9830212","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9830212","citation_suggestion":"Patentable. \"Alerting service desk users of business services outages\" (US-9830212). https://patentable.app/patents/US-9830212","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9830212","json":"https://patentable.app/api/llm-context/US-9830212","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T08:22:55.500Z"}