{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9843679","patent":{"patent_number":"US-9843679","title":"Method for processing a customer request through a plurality of communication interfaces and for supervising such processing","assignee":null,"inventors":[],"filing_date":"2013-01-31T00:00:00.000Z","publication_date":"2017-12-12T00:00:00.000Z","cpc_codes":["H04M","G06Q"],"num_claims":20,"abstract":"A method is provided for processing a customer request through a plurality of communication interfaces and for supervising such processing. Upon reception of a supervision request from a supervisor client application for supervising an operator client application, the connections established with the operator client application are monitored. When an operator of a supervised operator client application is selected for processing a customer, a connection between the communication interface and the supervised operator client application is supervised, and discussion context information of the established connection is stored in a data repository. If a connection through a different communication interface concerning the same request is established by the supervised operator client application, the discussion context information of the connection made through the different communication interface is added to the information already stored in association with the session."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method for processing a customer request through a plurality of communication interfaces and for supervising such processing","description":"A method is provided for processing a customer request through a plurality of communication interfaces and for supervising such processing. Upon reception of a supervision request from a supervisor cl","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9843679","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9843679","citation_suggestion":"Patentable. \"Method for processing a customer request through a plurality of communication interfaces and for supervising such processing\" (US-9843679). https://patentable.app/patents/US-9843679","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9843679","json":"https://patentable.app/api/llm-context/US-9843679","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T19:50:01.408Z"}