{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9848165","patent":{"patent_number":"US-9848165","title":"Protecting privacy of a customer and an agent using face recognition in a video contact center environment","assignee":null,"inventors":[],"filing_date":"2015-12-16T00:00:00.000Z","publication_date":"2017-12-19T00:00:00.000Z","cpc_codes":["H04N","G06V","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":12,"abstract":"A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Protecting privacy of a customer and an agent using face recognition in a video contact center environment","description":"A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9848165","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9848165","citation_suggestion":"Patentable. \"Protecting privacy of a customer and an agent using face recognition in a video contact center environment\" (US-9848165). https://patentable.app/patents/US-9848165","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9848165","json":"https://patentable.app/api/llm-context/US-9848165","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-06-06T06:57:17.677Z"}