{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9853981","patent":{"patent_number":"US-9853981","title":"Handling potential service load interruptions by presenting action items for service requester to complete to increase time to address potential service load interruption","assignee":null,"inventors":[],"filing_date":"2015-04-11T00:00:00.000Z","publication_date":"2017-12-26T00:00:00.000Z","cpc_codes":["H04L","G06F","G06F","H04L","H04L","H04L","H04L","H04L","H04L"],"num_claims":12,"abstract":"A method, system and computer program product for handling potential service load interruptions. The utilization of resources, such as servers in a service infrastructure of a SaaS provider, are monitored. If the utilization of a resource exceeds a threshold, then the resource is identified as having an excessive service load leading to a potential service load interruption. When a request is received from a user requesting to access such a resource, one or more action items to be completed by the user are generated and presented to the user. “Action items” refer to any activity that is required by the user to be performed thereby providing the SaaS provider additional time to address the potential service load interruption in an appropriate manner. Additional action item(s) will be presented to the user until the SaaS provider addresses the potential service load interruption, at which point, the request will be serviced."},"analysis":{"summary":"Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption addresses the critical issue of service disruptions in SaaS environments caused by excessive load. The core innovation lies in proactively engaging users by presenting them with action items when a resource is nearing overload. These action items, such as delaying requests or using cached data, provide the system with additional time to address the potential interruption. This approach not only prevents service crashes but also improves user experience by offering transparency and control.\n\nThe system monitors resource utilization and identifies resources exceeding predefined thresholds. When a user requests access to an overloaded resource, the system generates and presents relevant action items. The user's selection of an action item helps alleviate the load, giving the SaaS provider time to resolve the underlying issue. Once the interruption is addressed, the user's request is serviced normally. This dynamic approach adapts to changing service loads, making it a valuable asset for any organization relying on cloud-based services.\n\nThe business value is significant, including reduced downtime, improved user satisfaction, and optimized resource utilization. The system's data collection capabilities also provide valuable insights into service usage patterns, enabling informed decisions about capacity planning and resource allocation. This allows for a more scalable and sustainable business model. The market opportunity is substantial, with potential applications across various industries relying on SaaS and cloud-based services. By implementing Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption, companies can gain a competitive advantage by ensuring reliable and high-quality service delivery.","layman_explanation":"Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption aims to solve the problem of website and application downtime caused by too many users accessing the system simultaneously. When a service gets overloaded, it can crash, leading to lost revenue and unhappy customers. Existing solutions often involve simply adding more servers, which can be expensive and doesn't always solve the problem effectively.\n\nThis technology works by monitoring how busy the servers are. If a server is getting close to its limit, the system presents users with options to help reduce the load. These options, or 'action items,' might include delaying a less important task, using information that's already been saved (cached data), or accessing a backup version of the service. It's like asking some people to wait in line for a few minutes so the store doesn't get too crowded and everyone can shop comfortably.\n\nThis approach matters because it can save businesses money by preventing downtime and improving customer satisfaction. It also allows companies to use their existing resources more efficiently, rather than constantly adding more servers. By giving users some control over how they access the service, it creates a better experience for everyone.\n\nLooking ahead, this technology could be used in a wide range of applications, from e-commerce websites to online gaming platforms. As more and more services move to the cloud, the need for effective load management solutions will only continue to grow. This patent represents a significant step forward in ensuring reliable and high-quality service delivery.","technical_analysis":"Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption employs a multi-faceted technical architecture to proactively manage service load interruptions. The system hinges on real-time resource monitoring, intelligent action item generation, and seamless user interaction.\n\nThe technical architecture comprises three primary modules: the Resource Monitoring Module, the Action Item Generation Module, and the User Interface Module. The Resource Monitoring Module continuously tracks the utilization of critical resources, such as CPU, memory, and network bandwidth, using lightweight agents deployed across the service infrastructure. These agents collect and transmit metrics to a central monitoring server, which aggregates and analyzes the data.\n\nThe Action Item Generation Module is triggered when the utilization of a resource exceeds a predefined threshold. This module utilizes a rule-based engine to determine the appropriate action items to present to the user. The rules are based on factors such as the type of resource, the user's role, and the nature of the request. For instance, a user attempting to access a database during a period of high load might be presented with options such as delaying the request, using cached data, or accessing a read-only replica. The module also incorporates a priority-based queuing system to manage incoming requests and ensure that critical tasks are processed first.\n\nThe User Interface Module provides a seamless and intuitive interface for presenting action items to the user. The interface is designed to be non-intrusive and informative, providing users with clear explanations of the available options and their potential impact. The module also collects user feedback, which is used to refine the action item generation rules and improve the overall system performance.\n\nThe system integrates with existing service infrastructures through RESTful APIs and message queues, enabling seamless communication with monitoring and management tools. Performance is optimized through lightweight agents and efficient algorithms, ensuring minimal overhead. Code-level implications require careful attention to resource monitoring agent design, action item generation module implementation, and user interface module usability. This technology offers a robust and scalable solution for proactively managing service load interruptions in distributed systems.","business_analysis":"Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption presents a significant market opportunity within the SaaS and cloud computing sectors. The increasing reliance on cloud-based services has created a growing demand for solutions that can ensure service reliability and prevent downtime.\n\nThe market opportunity size is substantial, with potential applications across various industries, including e-commerce, finance, healthcare, and education. Companies in these sectors rely heavily on cloud-based services to deliver critical applications and data to their customers. Service disruptions can result in significant financial losses and damage to their reputation.\n\nHandling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption offers several competitive advantages over existing solutions. Traditional methods of scaling resources are often costly and inefficient, while reactive measures can disrupt user experience. This technology provides a proactive and user-centric approach to service load management, reducing downtime and improving user satisfaction.\n\nThe revenue potential is significant, with opportunities for licensing the technology to SaaS providers, offering managed services, and developing custom solutions for specific industries. The business model can be based on a subscription model, a usage-based model, or a combination of both.\n\nThe strategic positioning of Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption is strong, as it addresses a critical need in the market and offers a unique and innovative solution. The technology can be positioned as a key enabler of service reliability and a competitive differentiator for SaaS providers.\n\nROI projections are favorable, with the potential for significant cost savings through reduced downtime and improved resource utilization. The technology can also enhance customer loyalty and attract new customers, further increasing revenue potential.","faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Handling Potential Service Load Interruptions by Presenting Action Items for Service Requester to Complete to Increase Time to Address Potential Service Load Interruption - Patent US-9853981","description":"Discover how this innovative patent prevents service disruptions by presenting users with action items during peak loads. Full patent analysis, claims, and","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9853981","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9853981","citation_suggestion":"Patentable. \"Handling potential service load interruptions by presenting action items for service requester to complete to increase time to address potential service load interruption\" (US-9853981). https://patentable.app/patents/US-9853981","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9853981","json":"https://patentable.app/api/llm-context/US-9853981","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:02:51.139Z"}