{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9854093","patent":{"patent_number":"US-9854093","title":"Hospitality private branch exchange (PBX) system with dynamic rules for complementing mobile phones of currently checked in guests","assignee":null,"inventors":[],"filing_date":"2014-12-01T00:00:00.000Z","publication_date":"2017-12-26T00:00:00.000Z","cpc_codes":["H04M","A61B","A61B","A61B","G06F","G06Q","H04M","H04M","H04M","H04M","H04W"],"num_claims":15,"abstract":"A PBX system complements the mobile phones of users. Custom incoming and outgoing call rules are dynamically activated for users when the users begin utilizing a facility having at least one phone number and a number of internal phones. A custom rule causes outgoing calls made from an internal phone used by a user to have a caller ID phone number of the user's personal mobile phone rather than the facility's phone number. Another custom rule causes incoming calls made to the facility's phone number that have a source caller ID phone number matching a phone number in the user's mobile phone address book to be automatically forwarded directly to an internal phone currently utilized by the user. The user may install an application on their mobile phone, and another custom rule causes incoming calls at the user's mobile phone to be twinned while the user is at the facility."},"analysis":{"summary":"The Hospitality Private Branch Exchange (pbx) System with Dynamic Rules for Complementing Mobile Phones of Currently Checked in Guests patent introduces a system designed to seamlessly integrate guest mobile phones with hotel communication infrastructure. The core innovation lies in dynamically activating custom call rules for users upon check-in, eliminating the communication gap between guests and hotels. This approach solves the problem of missed calls and inefficient communication by ensuring that outgoing calls from a hotel phone can display the guest's mobile number, and incoming calls from contacts in the guest's phonebook are automatically routed to the guest's room phone.\n\nTechnically, the system employs a dynamic rule-based engine that configures call forwarding, caller ID masking, and call twinning based on a guest's check-in status. This automation streamlines the communication process and eliminates the need for manual configuration. The system utilizes a combination of software and hardware components to seamlessly integrate with existing PBX infrastructure.\n\nThe business value of this technology is significant. By addressing the communication gap between guests and hotels, this system can significantly improve guest satisfaction, enhance operational efficiency, and create new revenue opportunities. The market opportunity is substantial, as hotels and other hospitality providers seek to enhance the guest experience and gain a competitive advantage. The system's adaptability also allows it to be applied in other temporary use environments such as hospitals or resorts.","layman_explanation":"The Hospitality Private Branch Exchange (pbx) System with Dynamic Rules for Complementing Mobile Phones of Currently Checked in Guests addresses the problem of disconnected communication between hotel guests and the hotel itself. Existing hotel phone systems often fail to integrate seamlessly with guests' mobile phones, leading to missed calls, confusion, and an overall frustrating experience. \n\nThis technology works by dynamically linking a guest's mobile phone to the hotel's phone system upon check-in. Instead of requiring guests to manually forward calls or use unfamiliar hotel phone numbers, the system automatically configures the hotel phone to act as an extension of the guest's mobile phone. For example, when a guest makes an outgoing call from their hotel room, the recipient sees the guest's mobile phone number instead of the hotel's number. Similarly, when someone calls the hotel for the guest, the call is automatically routed to the guest's room. The system uses software to manage these connections, and it can be integrated with existing hotel phone systems. \n\nThis technology matters because it enhances the guest experience, improves communication efficiency, and creates new opportunities for hotels to personalize their services. By seamlessly integrating mobile phones with hotel systems, hotels can provide a more convenient and connected experience for their guests. This can lead to increased guest satisfaction, loyalty, and ultimately, revenue. \n\nFuture applications of this technology could include integration with other hotel services, such as room service, concierge, and housekeeping. Market adoption is expected to increase as hotels seek to differentiate themselves and provide a more personalized experience. Investment implications are positive, as this technology has the potential to generate significant returns for hotels and technology providers.","technical_analysis":"The Hospitality Private Branch Exchange (pbx) System with Dynamic Rules for Complementing Mobile Phones of Currently Checked in Guests patent details a system that leverages software and hardware components to dynamically manage call rules within a hospitality setting. The technical architecture consists of a rule-based engine, a PBX interface, and a mobile application interface. The rule-based engine is responsible for activating and deactivating custom call rules based on a user's check-in status.\n\nImplementation involves integrating the system with existing PBX infrastructure and hotel management systems. The PBX interface facilitates communication between the system and the hotel's phone network. The mobile application interface allows users to configure call settings and manage their preferences.\n\nThe algorithm specifics involve a dynamic call routing mechanism that analyzes incoming and outgoing calls and applies the appropriate call rules. This mechanism utilizes caller ID information, address book data, and user preferences to determine the optimal call routing strategy.\n\nIntegration patterns involve the use of APIs and web services to connect the system with other hotel systems. Performance characteristics are optimized through caching, load balancing, and efficient database queries. Code-level implications involve the use of object-oriented programming principles and modular design to ensure scalability and maintainability.","business_analysis":"The Hospitality Private Branch Exchange (pbx) System with Dynamic Rules for Complementing Mobile Phones of Currently Checked in Guests patent presents a significant market opportunity within the hospitality industry. The market size for PBX systems and related communication technologies is substantial, and the demand for personalized and efficient communication solutions is growing rapidly. This system offers a competitive advantage by seamlessly integrating guest mobile phones with hotel communication infrastructure.\n\nRevenue potential can be realized through several business models, including subscription-based services, licensing agreements, and hardware sales. Hotels can offer this system as a premium service to their guests, generating additional revenue and enhancing the guest experience.\n\nThe strategic positioning of this technology is strong, as it addresses a critical need in the hospitality industry. By providing a seamless and personalized communication experience, this system can help hotels differentiate themselves from their competitors and attract more guests.\n\nROI projections are favorable, as the system can significantly improve guest satisfaction, enhance operational efficiency, and create new revenue opportunities. Hotels can expect to see a return on their investment through increased guest loyalty, reduced operational costs, and higher revenue per guest.","faqs":null,"topics":["hospitality PBX","mobile integration","hotel communication","dynamic call rules","guest experience","technical","hospitality","private"],"tech_cluster":null},"seo":{"title":"Hospitality PBX System - Seamless Guest Communication","description":"Discover how this innovative PBX system dynamically integrates guest mobile phones for seamless hotel communication. Full patent analysis and business implications.","keywords":["hospitality PBX","mobile integration","hotel communication","dynamic call rules","guest experience","patent","patent US-9854093"]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9854093","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9854093","citation_suggestion":"Patentable. \"Hospitality private branch exchange (PBX) system with dynamic rules for complementing mobile phones of currently checked in guests\" (US-9854093). https://patentable.app/patents/US-9854093","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9854093","json":"https://patentable.app/api/llm-context/US-9854093","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T09:42:04.218Z"}