{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9854094","patent":{"patent_number":"US-9854094","title":"System to deploy a disaster-proof geographically-distributed call center","assignee":null,"inventors":[],"filing_date":"2015-10-05T00:00:00.000Z","publication_date":"2017-12-26T00:00:00.000Z","cpc_codes":["H04L","H04M","H04L","H04L","H04L","H04L","H04M","H04M","H04M"],"num_claims":18,"abstract":"A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working."},"analysis":{"summary":"The System to Deploy a Disaster-proof Geographically-distributed Call Center is a resilient call center system designed to maintain operations during disruptions. The core innovation is a redundant Session Initiation Protocol (SIP) architecture with two geographically separated data centers, each housing a pair of SIP servers configured for high availability. Agent stations, equipped with SIP telephones and desktop applications, are designed to simultaneously register with both SIP server peers. This ensures that if one data center fails, the agent's desktop applications can seamlessly log in to the other data center, allowing them to continue working without interruption.\n\nThe problem being solved is the vulnerability of traditional call centers to disruptions caused by natural disasters, power outages, or other unforeseen events. The key technical approach is to use a geographically distributed architecture with redundant SIP servers and agent stations. The business value lies in the ability to maintain call center operations during disruptions, reducing downtime, minimizing revenue loss, and improving customer satisfaction. The market opportunity is significant, as businesses of all sizes rely heavily on call centers for customer interaction. By implementing this technology, businesses can enhance their resilience, improve their disaster recovery capabilities, and ensure business continuity in the face of unforeseen events. The System to Deploy a Disaster-proof Geographically-distributed Call Center represents a paradigm shift in call center architecture, offering a robust and reliable solution for the modern business landscape. This technology ensures minimal disruption and sustained productivity during critical times.","layman_explanation":"The System to Deploy a Disaster-proof Geographically-distributed Call Center addresses the problem of call center downtime due to unforeseen events like natural disasters or power outages. Traditional call centers, located in a single physical location, are vulnerable to these disruptions, leading to lost revenue and frustrated customers. Existing solutions often lack the redundancy and failover capabilities needed to ensure continuous operation.\n\nThis system works by creating two geographically separated call center locations, each equipped with its own set of servers and agent workstations. The system ensures that if one location experiences a disruption, the agents can seamlessly switch to the other location and continue working without interruption. Think of it like having two identical stores in different cities. If one store has to close temporarily, customers can still shop at the other store.\n\nThis matters because it allows businesses to maintain customer service and sales operations even during challenging times. It provides a competitive advantage by ensuring business continuity and minimizing revenue loss. The potential ROI is significant, as even a short period of downtime can result in substantial financial losses.\n\nIn the future, this technology could be applied to other critical infrastructure components, such as data centers and network operations centers. The market adoption timeline will depend on the increasing awareness of the risks associated with call center downtime and the availability of cost-effective solutions. Investment implications are positive, as this technology offers a compelling value proposition for businesses seeking to enhance their resilience and ensure business continuity.","technical_analysis":"The System to Deploy a Disaster-proof Geographically-distributed Call Center utilizes a redundant Session Initiation Protocol (SIP) architecture to ensure high availability and resilience. The system comprises two geographically separated data centers, each housing a pair of SIP servers configured for high availability (HA). These SIP server pairs operate as peers, ensuring that if one server fails, the other seamlessly takes over. Agent stations, consisting of SIP telephones and desktop applications, are designed to simultaneously register with both SIP server peers. This dual registration mechanism allows agents to maintain connectivity even if one data center becomes unavailable. The agent desktop applications are configured to log in to only one SIP server peer at a time. The SIP server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in.\n\nThe failover mechanism is a critical component of the system. Upon failure of either data center, the agent's desktop applications automatically log in to the other data center, allowing the associated agent to continue working. This failover process is designed to be seamless and transparent to the agent, minimizing disruption to their workflow. The system utilizes sophisticated monitoring and detection mechanisms to identify data center failures and trigger the failover process. The SIP servers use a heartbeat mechanism to monitor each other's health and detect failures. When a failure is detected, the system automatically re-routes traffic to the healthy server.\n\nThe system's implementation involves careful configuration of the SIP servers, agent stations, and network infrastructure. The SIP servers must be configured to operate as peers and to synchronize their data. The agent stations must be configured to simultaneously register with both SIP server peers. The network infrastructure must be designed to provide redundant paths between the data centers and the agent stations. The system can be integrated with existing call center infrastructure using standard SIP protocols. The system's performance characteristics are excellent, with minimal downtime and low latency. The system is designed to handle a large number of concurrent calls and agents. The code-level implications involve careful attention to error handling, concurrency, and network communication. The system utilizes standard SIP libraries and protocols.","business_analysis":"The System to Deploy a Disaster-proof Geographically-distributed Call Center presents a significant market opportunity in the call center industry. The increasing reliance on call centers for customer service, sales, and technical support has created a growing demand for resilient and highly available solutions. The traditional call center model, which relies on a single physical location, is vulnerable to disruptions caused by natural disasters, power outages, or other unforeseen events. This vulnerability can result in significant revenue loss, customer dissatisfaction, and damage to brand reputation.\n\nThe System to Deploy a Disaster-proof Geographically-distributed Call Center addresses this vulnerability by providing a redundant and highly available call center solution. The geographically distributed architecture eliminates the single point of failure inherent in traditional call center setups. The redundant SIP server pairs ensure high availability and minimize downtime. The dual registration mechanism for agent stations provides a robust and reliable connection. The seamless failover process ensures business continuity in the face of unforeseen events.\n\nThe competitive advantages of this system are numerous. Firstly, it provides a higher level of resilience and availability than traditional call center solutions. Secondly, it reduces the risk of revenue loss and customer dissatisfaction during disruptions. Thirdly, it improves the company's brand reputation by demonstrating a commitment to customer service and business continuity. The potential revenue for companies offering this system is substantial, as businesses are willing to invest in solutions that protect their critical operations. The business models for this system include software licensing, hardware sales, and managed services. The strategic positioning involves targeting businesses that rely heavily on call centers for customer interaction and that are located in areas prone to natural disasters or other disruptions. ROI projections are favorable, as the system can quickly pay for itself by preventing revenue loss during a single disruption.","faqs":null,"topics":["disaster recovery","call center","SIP","high availability","business continuity","system","deploy","disaster"],"tech_cluster":null},"seo":{"title":"Disaster-Proof Call Center - System to Deploy a Disaster-proof Geographically-distributed Call Center","description":"Ensure business continuity with our disaster-proof call center solution. Redundant SIP architecture and seamless failover. Learn more about System to Deploy a Disaster-proof Geographically-distributed Call Center.","keywords":["disaster recovery","call center","SIP","high availability","business continuity","redundant architecture","patent","patent US-9854094"]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9854094","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9854094","citation_suggestion":"Patentable. \"System to deploy a disaster-proof geographically-distributed call center\" (US-9854094). https://patentable.app/patents/US-9854094","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9854094","json":"https://patentable.app/api/llm-context/US-9854094","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T23:24:23.622Z"}