{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9854096","patent":{"patent_number":"US-9854096","title":"Using secondary channel information to provide for gateway recording","assignee":null,"inventors":[],"filing_date":"2016-04-01T00:00:00.000Z","publication_date":"2017-12-26T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04L","H04L","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":15,"abstract":"Systems and methods for using secondary communication channel information, such as RTCP information to facilitate correlating business information to allow gateway recording. Using information in this secondary communication channel the recording system can correlate the business metadata either directly (e.g., using a phone extension) or through one or more indirect operations (e.g., a call ID-to-universal call id-to-phone extension). Additionally, information in the primary communication channel may be used to perform an indirect operation to correlate auxiliary business information (e.g., using the CALLID or UCID in SIP signaling to resolve the agent's phone extension and thereby access auxiliary business information.)"},"analysis":{"summary":"The Using Secondary Channel Information to Provide for Gateway Recording patent addresses the challenge of accurately correlating business information with call recordings. The core innovation lies in leveraging secondary communication channel information, such as RTCP data, to enhance gateway recording capabilities. This patent solves the problem of incomplete or inaccurate data correlation in traditional gateway recording systems by utilizing information from secondary channels to link business metadata directly or indirectly to call recordings.\n\nThe key technical approach involves analyzing both primary and secondary communication channels to extract relevant metadata, such as phone extensions, call IDs, and universal call IDs. This metadata is then used to correlate the call recordings with business data from other systems, such as CRM and ERP platforms. This approach allows for more precise analysis and reporting, leading to improved business insights.\n\nThe business value of this technology lies in its ability to improve customer service, enhance compliance, and gain a deeper understanding of communication patterns. By accurately correlating business metadata with call recordings, companies can identify areas for improvement, optimize their processes, and make more informed decisions. This technology has applications in various industries, including customer service, telecommunications, and financial services.\n\nThe market opportunity for this technology is significant, as businesses increasingly rely on recorded communications for various purposes. The demand for accurate and comprehensive call recording solutions is growing, driven by the need to improve customer service, enhance compliance, and gain a competitive advantage. The Using Secondary Channel Information to Provide for Gateway Recording patent is well-positioned to capitalize on this growing market opportunity.","layman_explanation":"The Using Secondary Channel Information to Provide for Gateway Recording patent focuses on improving how businesses record and understand their phone calls and other communications. The core idea is to capture not just the audio of the call, but also extra information that can help businesses understand the context of the conversation.\n\n**1. What Problem Does This Solve?**\n\nImagine a company that records thousands of customer service calls every day. They want to use these recordings to improve their service, train their employees, and identify any problems. However, just having the audio isn't enough. They also need to know who the customer was, which agent handled the call, what the call was about, and other details. Existing call recording systems often struggle to accurately link this extra information (metadata) to the correct call recording. This makes it difficult and time-consuming to analyze the recordings and extract useful insights.\n\n**2. How Does It Work?**\n\nThis patent solves this problem by using information from 'secondary channels'. Think of a phone call as having two streams of information. The main stream is the audio – what you hear. The secondary stream is like a hidden set of notes that travel alongside the audio. These notes contain technical details like the phone numbers involved, the type of connection being used, and other identifying information. The patent describes a system that listens to both streams – the audio and the hidden notes. By analyzing the hidden notes, the system can automatically link the call recording to the correct customer, agent, and other relevant business data. It's like having a super-smart assistant that automatically organizes all your call recordings and adds all the important details.\n\n**3. Why Does This Matter?**\n\nThis technology matters because it can save businesses a lot of time and money. By automatically linking call recordings to the right data, businesses can quickly analyze their calls, identify areas for improvement, and make better decisions. For example, a customer service manager could quickly find all the calls where customers complained about a specific issue. They could then listen to these calls to understand the problem and develop a solution. This can lead to improved customer satisfaction, reduced costs, and increased revenue. The technology also makes it easier to comply with regulations that require businesses to record and analyze their communications.\n\n**4. What's Next?**\n\nIn the future, this technology could be integrated with other business systems, such as CRM (Customer Relationship Management) and analytics platforms. This would allow businesses to get even more value from their call recordings. For example, they could use AI to automatically analyze the sentiment of customer calls and identify potential problems before they escalate. As communication technology continues to evolve, the need for accurate and comprehensive call recording solutions will only increase. This patent provides a valuable foundation for future innovation in this area.","technical_analysis":"The Using Secondary Channel Information to Provide for Gateway Recording patent presents a system and method for enhancing gateway recording by utilizing secondary communication channel information, primarily RTCP (Real-time Transport Control Protocol) data. This approach addresses the limitations of traditional systems that rely solely on primary channel information, which often lacks the necessary context for accurate business metadata correlation.\n\nThe technical architecture involves several key components. First, a gateway recording server intercepts and records communication streams. This server is equipped with modules to analyze both the primary and secondary communication channels. The primary channel analysis focuses on extracting information such as CALLID and UCID from SIP (Session Initiation Protocol) signaling. The secondary channel analysis focuses on extracting information from RTCP packets, including phone extensions and other relevant metadata.\n\nThe system then employs a correlation engine to link the extracted metadata from both channels. This engine can perform direct correlation, where the secondary channel information directly provides the necessary business metadata. It can also perform indirect correlation, where the secondary channel information is used to resolve additional business information through one or more indirect operations. For example, a call ID can be mapped to a universal call ID, which is then mapped to a phone extension.\n\nThe implementation details involve careful consideration of various communication protocols and data formats. The system must be able to parse and interpret data from different types of communication channels, including SIP, RTP (Real-time Transport Protocol), and RTCP. This requires a flexible and extensible architecture that can be easily adapted to support new protocols and data formats.\n\nThe performance characteristics of the system are also critical. The gateway recording server must be able to handle a high volume of communication streams without introducing significant latency or impacting the quality of the recordings. This requires careful optimization of the data processing and storage mechanisms. The use of RTCP data, which is typically transmitted separately from the primary media stream, can help to minimize the impact on recording performance.\n\nThe implications of this technology are significant for developers and engineers working on communication systems. It provides a valuable approach for improving the accuracy and completeness of call recording data, which can be used to enhance business intelligence, improve customer service, and ensure regulatory compliance. The ability to perform indirect correlation operations opens up new possibilities for integrating call recordings with other business systems, such as CRM and ERP platforms.","business_analysis":"The Using Secondary Channel Information to Provide for Gateway Recording patent presents a significant business opportunity by addressing a critical need in the communication recording market. The market opportunity size is substantial, as businesses increasingly rely on call recordings for various purposes, including customer service, compliance, and training. The demand for accurate and comprehensive call recording solutions is growing, driven by the need to improve business intelligence and gain a competitive advantage.\n\nThe competitive advantages of this technology are clear. Traditional call recording systems often struggle with accurately correlating business metadata with call recordings, leading to incomplete or inaccurate data. The Using Secondary Channel Information to Provide for Gateway Recording patent solves this problem by leveraging secondary communication channel information, such as RTCP data, to enhance data correlation and improve the accuracy of call recording analysis. This provides a significant competitive advantage over existing solutions.\n\nThe revenue potential for this technology is substantial. Businesses can generate revenue by licensing the technology to communication equipment manufacturers, software developers, and service providers. They can also offer value-added services, such as data analytics and business intelligence, based on the enhanced call recording data. The business models for this technology are diverse, ranging from licensing and subscription to service-based models.\n\nThe strategic positioning of this technology is strong. It aligns with the growing trend of data-driven decision-making and the increasing importance of customer experience. By providing more accurate and complete call recording data, this technology enables businesses to make better decisions, improve customer service, and gain a competitive advantage.\n\nThe ROI projections for this technology are attractive. By improving data correlation accuracy, businesses can reduce operational costs, increase revenue, and improve customer satisfaction. The ROI can be further enhanced by integrating the technology with other business systems, such as CRM and ERP platforms. The Using Secondary Channel Information to Provide for Gateway Recording patent is a valuable asset for businesses looking to improve their communication recording capabilities and gain a competitive advantage.","faqs":null,"topics":["gateway recording","RTCP","call recording","business metadata",""],"tech_cluster":null},"seo":{"title":"Using Secondary Channel Info for Gateway Recording - Patent US-9854096","description":"Discover how the Using Secondary Channel Information to Provide for Gateway Recording enhances call recording with secondary channel data. Full patent analysis & business implications.","keywords":["gateway recording","RTCP","call recording","business metadata",""]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9854096","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9854096","citation_suggestion":"Patentable. \"Using secondary channel information to provide for gateway recording\" (US-9854096). https://patentable.app/patents/US-9854096","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9854096","json":"https://patentable.app/api/llm-context/US-9854096","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T14:46:53.484Z"}