{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9854098","patent":{"patent_number":"US-9854098","title":"Electronic communication routing based data accuracy","assignee":null,"inventors":[],"filing_date":"2015-11-24T00:00:00.000Z","publication_date":"2017-12-26T00:00:00.000Z","cpc_codes":["H04M","G06F","H04L","H04L","H04M","H04M","H04M"],"num_claims":20,"abstract":"An electronic communication is received from a first communication device by a multi-tasking operating system. For example, a customer has entered a service request at a web site, which is received by the multi-tasking operating system. The electronic communication comprises a plurality of items of information associated with a service request. An accuracy level for the plurality of items of information is determined. The accuracy level for the plurality of items is based on a history of prior electronic communications. In response to determining the accuracy level for the plurality of items of information associated with the service request, a communication system associated with a contact center and/or a contact center agent is identified. In response to identifying the communication system associated with the contact center and/or contact center agent, the electronic communication is routed to the communication system associated with the contact center and/or contact center agent."},"analysis":{"summary":"The Electronic Communication Routing Based Data Accuracy patent introduces a system for intelligently routing electronic communications based on the accuracy level of the information they contain. This patent addresses the problem of inefficient routing in contact centers and other organizations that rely on electronic communication to manage customer interactions. The key technical approach involves analyzing the accuracy of information within electronic communications based on a history of prior communications. By identifying the most appropriate communication system or agent to handle the request, the system ensures that requests are directed to individuals with the expertise to provide the most accurate and efficient response. This innovation offers significant business value by improving customer satisfaction, reducing resolution times, and increasing operational efficiency for contact centers. The market opportunity for this technology is vast, as any organization that relies on electronic communication to manage customer interactions can benefit from this system. E-commerce companies, healthcare providers, financial institutions, and government agencies can all leverage this system to improve their customer service and operational efficiency. The ability to accurately route electronic communications based on data accuracy levels can lead to significant cost savings and increased customer loyalty. This patent represents a strategic asset for organizations looking to enhance their customer communication strategies and gain a competitive edge in today's increasingly competitive marketplace.","layman_explanation":"The Electronic Communication Routing Based Data Accuracy patent addresses a critical problem in modern customer service: the inefficient routing of electronic communications. When customers submit requests through websites, email, or chat, these requests often end up in the wrong hands, leading to delays and frustration. Existing solutions, such as keyword-based routing, are often inaccurate and fail to consider the context and accuracy of the information contained within the request.\n\nThis patent offers a solution by intelligently routing electronic communications based on the accuracy of the information they contain. The system analyzes the content of the request and compares it to historical data to determine the most appropriate agent or system to handle the request. This is similar to having a highly skilled human operator who can quickly assess the nature of a request and direct it to the right person. The system uses machine learning algorithms to continuously improve its routing decisions over time, ensuring that requests are always routed to the most qualified agent or system.\n\nThis technology has significant implications for businesses. By improving the efficiency of customer service operations, it can lead to reduced costs, increased customer satisfaction, and improved brand loyalty. It can also enable businesses to provide more personalized service by routing requests to agents with specific expertise. The market opportunity is vast, as any organization that relies on electronic communication to manage customer interactions can benefit from this technology. For example, e-commerce companies can use it to quickly resolve customer inquiries about orders, while healthcare providers can use it to efficiently manage patient requests for information.\n\nLooking ahead, this technology has the potential to transform the way businesses interact with their customers. As machine learning algorithms become more sophisticated, the system will be able to handle increasingly complex requests and provide even more personalized service. This could lead to a future where customer service is seamless, efficient, and highly responsive to individual needs. The investment implications are clear: businesses that embrace this technology will be well-positioned to thrive in the increasingly competitive marketplace.","technical_analysis":"The Electronic Communication Routing Based Data Accuracy patent describes a system that intelligently routes electronic communications based on the accuracy level of the information contained within them. The technical architecture involves several key components: a communication intake module, an accuracy assessment module, a routing decision module, and a communication delivery module. The communication intake module receives electronic communications from various sources. The accuracy assessment module analyzes the information within the communication, using techniques such as natural language processing (NLP) and machine learning algorithms, to determine an accuracy level based on historical data. The routing decision module uses the accuracy level to identify the most appropriate communication system or agent within the contact center. Finally, the communication delivery module routes the communication to the selected destination. Implementation details involve the use of NLP techniques to extract key entities and relationships from the communication, machine learning algorithms to predict the accuracy level, and data analytics to analyze historical data. Integration patterns involve connecting the system to existing contact center infrastructure and communication platforms. Performance characteristics depend on the quality and quantity of historical data available for training the machine learning algorithms. Code-level implications involve the development of efficient and scalable algorithms for data analysis and routing decision-making.","business_analysis":"The Electronic Communication Routing Based Data Accuracy patent presents a significant market opportunity in the contact center industry and beyond. The market opportunity size is substantial, as any organization that relies on electronic communication to manage customer interactions can benefit from this technology. Competitive advantages include improved customer satisfaction, reduced resolution times, and increased operational efficiency. The revenue potential is significant, as organizations can save money by reducing misrouted requests and improving agent productivity. Potential business models include licensing the technology to contact center software vendors, offering it as a service (SaaS), or integrating it into existing contact center solutions. Strategic positioning involves targeting organizations that are looking to improve their customer service and reduce their operational costs. ROI projections are favorable, as the system can quickly pay for itself through increased efficiency and improved customer satisfaction.","faqs":null,"topics":["electronic communication routing","data accuracy","contact center optimization","customer service","AI routing","electronic","communication","routing"],"tech_cluster":null},"seo":{"title":"Electronic Communication Routing Based Data Accuracy - US-9854098","description":"Discover how this patent improves contact center efficiency by intelligently routing electronic communications based on data accuracy. Full analysis and claims.","keywords":["electronic communication routing","data accuracy","contact center optimization","customer service","AI routing","patent","patent US-9854098"]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9854098","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9854098","citation_suggestion":"Patentable. \"Electronic communication routing based data accuracy\" (US-9854098). https://patentable.app/patents/US-9854098","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9854098","json":"https://patentable.app/api/llm-context/US-9854098","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T21:55:37.186Z"}