{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-9854103","patent":{"patent_number":"US-9854103","title":"Service control point functionality implemented at communication endpoints","assignee":null,"inventors":[],"filing_date":"2014-09-04T00:00:00.000Z","publication_date":"2017-12-26T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":17,"abstract":"A system for managing customer-to-business voice communication has a network-connected communications device and instructions executable on the communications device from a non-transitory physical medium, the instructions providing a first function for determining if a destination asserted requires treatment, a second function for sending data from the communications device to a network-connected server, a third function for receiving alternative destination information from the server, and a fourth function for establishing communication with the business based on the returned destination information."},"analysis":{"summary":"The Service Control Point Functionality Implemented at Communication Endpoints patent introduces a system for managing customer-to-business voice communication that leverages network-connected communication devices. The core innovation lies in the use of instructions executed on these devices to determine if a destination requires specific treatment. This involves sending data from the device to a network-connected server, receiving alternative destination information, and then establishing communication with the business based on this returned information. The problem being solved is the inefficiency and inflexibility of traditional call routing systems, which often lead to long wait times and misdirected calls.\n\nThe key technical approach involves distributing the call routing decision-making process to the communication endpoints themselves. This allows for more dynamic and responsive call routing based on real-time data and customer needs. The system analyzes call data to determine the appropriate destination, ensuring that calls are routed to the correct department or agent. This reduces call handling times and improves customer satisfaction.\n\nThe business value and applications of this technology are significant. By optimizing call routing and reducing call handling times, businesses can achieve substantial cost savings. Additionally, the system's ability to adapt to changing conditions makes it well-suited for dynamic environments where traffic patterns are unpredictable. The market opportunity is substantial, as businesses increasingly rely on voice communication to interact with customers and seek ways to improve efficiency and customer satisfaction. The Service Control Point Functionality Implemented at Communication Endpoints represents a valuable solution for organizations looking to optimize their communication infrastructure and gain a competitive edge.","layman_explanation":"The Service Control Point Functionality Implemented at Communication Endpoints patent addresses the common problem of inefficient call routing in customer service. Existing call center systems often rely on outdated technology that results in long wait times, misdirected calls, and frustrated customers. This new technology offers a more intelligent and responsive solution.\n\nInstead of relying on a centralized system to route calls, this technology distributes the decision-making process to the communication devices themselves. Think of it like this: instead of having a single traffic controller directing all the cars, each car has a GPS that helps it find the best route. The communication device analyzes information about the call, such as the caller's identity and the reason for the call, and then sends this information to a network server. The server then provides instructions on how to route the call most efficiently.\n\nThis matters because it can significantly improve the customer experience and reduce operational costs. By routing calls more efficiently, businesses can reduce wait times, improve customer satisfaction, and increase agent productivity. This can lead to increased revenue and a competitive advantage. Furthermore, this technology is adaptable and can be customized to meet the specific needs of different businesses.\n\nLooking ahead, this technology has the potential to be integrated with other communication systems and applications. It could also be used to personalize the customer experience and provide more targeted information and services. As businesses continue to prioritize customer service, this technology is likely to become increasingly important. Investing in this type of technology could provide a significant return on investment by improving customer satisfaction and reducing operational costs.","technical_analysis":"The Service Control Point Functionality Implemented at Communication Endpoints patent details a system designed to optimize customer-to-business voice communication through intelligent call routing. The technical architecture centers around network-connected communication devices, each equipped with executable instructions stored on a non-transitory physical medium. These instructions facilitate the core functionality of the system.\n\nThe implementation hinges on several key functions. First, the system determines if a call destination requires specific treatment based on factors such as caller ID, time of day, and call context. Second, relevant data is transmitted from the communication device to a network-connected server. Third, the server processes the data and returns alternative destination information, if necessary. Finally, the communication device establishes the call based on the server's instructions.\n\nThe algorithm for determining destination treatment is crucial. It likely involves a combination of rule-based logic and machine learning techniques to analyze call data and predict the optimal routing path. Integration patterns involve standard communication protocols such as SIP and RTP for voice transmission, as well as secure data transmission protocols like HTTPS for communication with the server. Performance characteristics are optimized by distributing the processing load to the endpoints, reducing latency and improving scalability.\n\nAt the code level, the system would involve software modules for call control, data analysis, and network communication. The communication device would require a lightweight operating system capable of executing the routing instructions. The server would need a robust database to store routing rules and customer information. The overall system is designed for high availability and fault tolerance, ensuring that calls are routed correctly even in the event of network failures. The implications of this technology are significant, as it enables more efficient and customer-centric communication systems.","business_analysis":"The Service Control Point Functionality Implemented at Communication Endpoints patent presents a compelling business opportunity in the customer communication market. The core value proposition is improved call routing efficiency, which translates to cost savings, increased customer satisfaction, and enhanced operational productivity.\n\nThe market opportunity is substantial, as businesses of all sizes rely on voice communication to interact with customers. The increasing demand for personalized and efficient customer service is driving the need for more intelligent call routing solutions. The competitive advantages of this technology include its distributed architecture, which reduces latency and improves scalability, and its ability to adapt to changing conditions and customer needs.\n\nThe revenue potential is significant, as the system can be offered as a subscription-based service with tiered pricing based on usage and features. Business models can include direct sales, partnerships with telecommunication providers, and integration with existing call center software. Strategic positioning involves targeting businesses that prioritize customer service and are looking to optimize their communication infrastructure.\n\nROI projections are favorable, as the system can deliver significant cost savings through reduced call handling times and increased agent productivity. Additionally, the improved customer satisfaction can lead to increased customer loyalty and revenue. The Service Control Point Functionality Implemented at Communication Endpoints represents a strategic investment for businesses looking to gain a competitive edge in the customer communication market. The system's ability to deliver tangible business benefits makes it an attractive solution for organizations of all sizes.","faqs":null,"topics":["call routing","customer service","network communication","service control point","communication endpoints","service","control","point"],"tech_cluster":null},"seo":{"title":"Intelligent Call Routing - Service Control Point Functionality Patent","description":"Discover the Service Control Point Functionality Implemented at Communication Endpoints patent and how it revolutionizes call routing. Full analysis, claims, & market impact.","keywords":["call routing","customer service","network communication","service control point","communication endpoints","patent","patent US-9854103"]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-9854103","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-9854103","citation_suggestion":"Patentable. \"Service control point functionality implemented at communication endpoints\" (US-9854103). https://patentable.app/patents/US-9854103","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-9854103","json":"https://patentable.app/api/llm-context/US-9854103","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T06:12:23.696Z"}