Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A commercial information providing system comprising: a user interface comprising at least one of a physical or virtual button, a physical or virtual keyboard, a mouse, an icon displayed on electronic display device, or a microphone capable of accepting input of question information representing a question from a user; a non-transitory computer readable storage device including a knowledge database holding knowledge data including a plurality of sets of commercial information related to commercial facilities and a plurality of response templates of responses to question information input from the user interface; an administrator interface comprising at least one of a physical or virtual button, a physical or virtual keyboard, a mouse, an icon displayed on electronic display device, or a microphone capable of accepting setting of a priority level to prioritize providing a specific set of commercial information among the plurality of sets of commercial information; a searching and providing engine including a control device communicatively connectable to the knowledge database and configured to, upon reading computer readable instructions received from the non-transitory computer readable storage device, perform processing of extracting at a set of commercial information to be provided from the plurality of sets of commercial information and a response template to be used from the plurality of response templates based on the question information input from the user interface and creating response information using the response template, the response information including a set of commercial information selected from the extracted at the set of commercial information based on the priority level; and an information providing device configured to output one or more of an audio or visual signal so as to provide the response information created by the control device to the user, wherein the knowledge data stored in the database is further composed of a plurality of units, each including a reference text query that is compared with an input text query, and a response text that is associated with the reference text query, wherein the reference text query is associated with information comprising one or more of: a predetermined response condition, which is a condition on information input from the user interface, other than the input text query, for selecting a response text from among a plurality of response texts to be sent to the user interface; a predetermined response behavior setting, which is information for defining a behavior of the user interface when a selected response text is received by the user interface; and, a predetermined applicability setting, which is information for specifying whether the reference text query is to be a suggestion and/or whether to record the input text query into a log; and wherein data to be included in the response text is based on the auxiliary information associated with the reference text query and a semantic closeness of the input text query and the reference text query being greater than or equal to a predetermined threshold.
This invention relates to a commercial information providing system designed to deliver targeted commercial information to users based on their queries. The system addresses the challenge of efficiently matching user questions with relevant commercial data while allowing administrators to prioritize certain information. The system includes a user interface for inputting questions via various methods such as buttons, keyboards, microphones, or touchscreens. A knowledge database stores commercial information about facilities and response templates for generating answers. An administrator interface enables setting priority levels to prioritize specific commercial information. A searching and providing engine processes user queries, extracts relevant commercial information and response templates, and generates response information based on priority settings. The system outputs responses audibly or visually to the user. The knowledge database is structured into units, each containing a reference text query and an associated response text. The reference text query is compared to the user's input query, and the response text is selected if their semantic similarity meets a threshold. Each unit may include additional settings such as response conditions, behavior settings for the user interface, and applicability settings for logging or suggesting queries. The response text incorporates auxiliary information linked to the reference text query, ensuring relevant and prioritized commercial data is delivered.
2. The commercial information providing system according to claim 1 , further comprising a terminal device installed in the commercial facilities and connected with the control device to be able to communicate with the control device, wherein the terminal device includes the user interface.
This invention relates to a commercial information providing system designed to enhance customer engagement and operational efficiency in commercial facilities. The system addresses the challenge of effectively delivering targeted information to customers while optimizing facility management. The core system includes a control device that processes and manages commercial information, such as promotions, product details, or facility updates. This control device is connected to a terminal device installed within the commercial facilities, enabling seamless communication between the two. The terminal device features a user interface that allows customers to interact with the system, accessing relevant information or performing transactions. The system ensures real-time data exchange, enabling dynamic updates and personalized content delivery based on user interactions. By integrating the terminal device with the control device, the system provides a cohesive platform for both customers and facility operators to access and manage commercial information efficiently. This setup improves customer experience through tailored interactions and streamlines facility operations by centralizing information management.
3. The commercial information providing system according to claim 1 , wherein the control device is configured to change the priority level in accordance with a weight assigned depending on predetermined information different from the question information input from the user interface.
This invention relates to a commercial information providing system that delivers information to users based on their input questions. The system includes a control device that adjusts the priority level of information delivery based on a weight assigned to predetermined criteria, separate from the user's input question. The system collects question information from a user interface and processes it to determine relevant information for delivery. The control device dynamically modifies the priority level of information based on additional factors, such as user preferences, historical data, or other contextual information, ensuring that the most relevant or high-priority information is presented to the user. This prioritization mechanism enhances the efficiency and accuracy of information delivery, tailoring responses to user needs beyond the explicit question content. The system may also include a storage device for storing information and a communication device for transmitting the prioritized information to the user. The invention aims to improve the relevance and timeliness of commercial information provided to users by incorporating additional contextual weights into the prioritization process.
4. The commercial information providing system according to claim 1 , wherein the response information created by the control device includes action request information for encouraging the user to react to the commercial information included in the response information.
A commercial information providing system delivers targeted advertisements or promotional content to users based on their behavior, preferences, or other data. The system includes a control device that generates response information, such as advertisements or notifications, tailored to the user. This response information includes action request information designed to prompt the user to engage with the commercial content, such as making a purchase, signing up for a service, or interacting with the advertisement in another way. The system may track user responses to refine future content delivery, ensuring higher engagement and relevance. The action request information could take various forms, such as calls-to-action, limited-time offers, or personalized recommendations, all aimed at increasing user interaction with the commercial information. The system may also analyze user behavior to determine the most effective types of action requests, optimizing the content for better conversion rates. By dynamically adjusting the commercial information and action requests, the system enhances user engagement and improves the effectiveness of marketing campaigns.
5. The commercial information providing system according to claim 1 , wherein the user interface is configured to accept input of use request information for requesting to use a set of commercial information included in the response information provided by the information providing device, wherein the control device is configured to create guidance information for contributing to use of the set of commercial information designated by the use request information in response to input of the use request information from the user interface, and wherein the information providing device is configured to provide the guidance information created by the control device to the user.
This invention relates to a commercial information providing system designed to enhance user interaction with commercial data. The system addresses the challenge of effectively guiding users toward utilizing commercial information, such as product details or service offerings, by dynamically generating tailored guidance based on user requests. The system includes an information providing device that delivers response information containing sets of commercial data to users. A user interface allows users to input use request information, specifying which commercial information they wish to engage with. A control device processes these requests and generates guidance information to facilitate the use of the designated commercial data. This guidance may include instructions, recommendations, or additional context to help users make informed decisions or take action. The information providing device then provides this guidance to the user, ensuring they receive relevant support for their intended use of the commercial information. The system ensures that users are not only presented with commercial data but are also actively assisted in applying it, improving engagement and decision-making efficiency. The dynamic generation of guidance based on user requests ensures personalized and contextually relevant support.
6. A commercial information providing method for a commercial information providing system including a user interface comprising at least one of a physical or virtual button, a physical or virtual keyboard, a mouse, an icon displayed on electronic display device, or a microphone capable of accepting input of question information representing a question from a user, a non-transitory computer readable storage device including a knowledge database holding knowledge data including a plurality of sets of commercial information related to commercial facilities and a plurality of response templates of responses to question information input from the user interface, an administrator interface comprising at least one of a physical or virtual button, a physical or virtual keyboard, a mouse, an icon displayed on electronic display device, or a microphone capable of accepting setting of a priority level to prioritize providing a specific set of commercial information among the plurality of sets of commercial information, a searching and providing engine including a control device communicatively connectable to the database, and an information providing device configured to output one or more of an audio or visual signal, the commercial information providing method comprising: upon the control device reading computer readable instructions received from the non-transitory computer readable storage device, the control device performing the control steps of: connecting, by the control device, to the knowledge database; extracting, by the control device, a set of commercial information to be provided from the plurality of sets of commercial information and a response template to be used from the plurality of response templates based on the question information input from the user interface; and creating, by the control device, response information using the response template, the response information including a set of commercial information selected based on the priority level from the extracted the set of commercial information; and an information providing step of providing via an output one or more of an audio or visual signal, by the information providing device, the response information created by the control device to the user; wherein the knowledge data stored in the database is further composed of a plurality of units, each including a reference text query that is compared with an input text query, and a response text that is associated with the reference text query, wherein the reference text query is associated with information comprising one or more of: a predetermined response condition, which is a condition on information input from the information providing device, other than the input text query, for selecting a response text from among a plurality of response texts to be sent to the information providing device; a predetermined response behavior setting, which is information for defining a behavior of the information providing device when a selected response text is received by the information providing device; and, a predetermined applicability setting, which is information for specifying whether the reference text query is to be a suggestion and/or whether to record the input text query into a log; and, wherein data to be included in the response text is based on the auxiliary information associated with the reference text query and a semantic closeness of the input text query and the reference text query being greater than or equal to a predetermined threshold.
This invention relates to a commercial information providing system designed to deliver targeted commercial information to users based on their queries. The system includes a user interface for inputting questions, a knowledge database storing commercial information about facilities and response templates, and an administrator interface for setting priority levels to prioritize specific commercial information. The system also features a searching and providing engine that processes user queries, extracts relevant commercial information and response templates, and generates response information based on priority settings. The response is then output as audio or visual signals to the user. The knowledge database is structured into units, each containing a reference text query and an associated response text. The reference text query is compared to the user's input query, and the response text is selected based on semantic closeness and predefined conditions. Each unit may include additional settings such as response conditions, response behavior settings, and applicability settings. These settings determine how the system selects, formats, and logs responses. The system ensures that the most relevant and prioritized commercial information is delivered to the user based on their query and predefined administrative priorities.
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January 21, 2020
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