Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A flight attendant evaluation system, comprising: a first biological sensor that measures a plurality of first biological data of a plurality of customers on board a transport device; a storage that stores a plurality of attendant-associated data records, each attendant-associated data record including the first biological data of a customer of the plurality of customers, a seat identifier, and an attendant identifier associated with each other, the seat identifier indicating a seat of the customer, the attendant identifier indicating a flight attendant in charge of the seat; a processor that: extracts, from the plurality of attendant-associated data records, at least one attendant-associated data record including a first attendant identifier, calculates at least one stress indicator of at least one customer based on the extracted at least one attendant-associated data record, each of the at least one stress indicator being calculated based on the first biological data in one of the extracted at least one attendant-associated data record which is associated with the first attendant identifier, calculates an evaluation value of the flight attendant indicated by the first attendant identifier based on the at least one stress indicator of the at least one customer, and stores, in a memory, the calculated evaluation value in association with the first attendant identifier; and a display apparatus that presents the evaluation value, wherein, in the calculating of the at least one stress indicator, a stress indicator is calculated for each of the extracted at least one attendant-associated data record for which a stress indicator has not calculated, and in the calculating of the evaluation value, the evaluation value is updated based on the evaluation value stored in the memory, and the calculated stress indicator.
A flight attendant evaluation system monitors and assesses flight attendant performance by analyzing customer stress levels. The system includes biological sensors that measure physiological data from passengers, such as heart rate or skin conductance, to detect stress. This data is stored alongside seat and attendant identifiers, linking each passenger's stress levels to their assigned flight attendant. A processor analyzes the stored data to calculate stress indicators for passengers served by a specific attendant. These indicators are used to generate an evaluation score for the attendant, which is updated continuously as new data is collected. The system displays the evaluation scores, allowing for real-time performance monitoring. The evaluation process ensures that stress indicators are calculated only for passengers without existing data, and scores are updated incrementally based on new measurements. This system provides an objective, data-driven method to assess flight attendant performance by correlating passenger stress levels with individual attendants' service quality.
2. The flight attendant evaluation system according to claim 1 , wherein the processor calculates an average value of the at least one stress indicator of the at least one customer calculated based on the extracted at least one attendant-associated data record, as the evaluation value of the flight attendant.
This invention relates to a flight attendant evaluation system that assesses the performance of flight attendants based on customer stress indicators. The system addresses the challenge of objectively evaluating flight attendants by analyzing data associated with their interactions to determine how well they manage customer stress levels. The system includes a processor that extracts data records linked to flight attendants, such as customer feedback, biometric data, or behavioral observations, and identifies stress indicators from these records. These indicators may include physiological responses, verbal cues, or other measurable signs of stress. The processor then calculates an average value of these stress indicators to generate an evaluation score for the flight attendant. This score reflects the overall effectiveness of the attendant in reducing or managing customer stress during their interactions. The system may also compare individual attendant scores to benchmarks or industry standards to provide further insights into performance. By quantifying stress management, the system enables airlines to make data-driven decisions about training, recognition, or improvements in flight attendant service quality.
3. The flight attendant evaluation system according to claim 1 , wherein the display presents the evaluation value of the flight attendant in a case where an output instruction for evaluation of the flight attendant is detected.
This invention relates to a flight attendant evaluation system designed to assess and display the performance of flight attendants in real-time. The system addresses the challenge of providing immediate, objective feedback to flight attendants to improve service quality and passenger satisfaction. The system includes a display that presents an evaluation value for a flight attendant when an output instruction for evaluation is detected. This evaluation value is derived from monitoring the flight attendant's performance during a flight, such as responsiveness, service efficiency, and adherence to protocols. The system may also include a sensor module to collect data on the flight attendant's actions, such as movement patterns, interaction frequency with passengers, and compliance with safety procedures. The evaluation value is calculated based on predefined criteria and may be adjusted in real-time as new data is collected. The display can be accessed by authorized personnel, such as supervisors or the flight attendant themselves, to review performance metrics and identify areas for improvement. The system aims to enhance training effectiveness and ensure consistent service standards across flights.
4. The flight attendant evaluation system according to claim 1 , wherein the processor performs correction that adds a greater offset value to the stress indicator as the stress indicator is greater in a case where the stress indicator of the customer satisfying a predetermined condition is greater than a first threshold value, and calculates the evaluation value of the flight attendant based on the corrected stress indicator.
The flight attendant evaluation system assesses flight attendant performance by analyzing customer feedback, particularly stress indicators derived from customer interactions. The system addresses the challenge of accurately evaluating flight attendants in high-stress situations, where stress levels may distort feedback accuracy. The system processes customer feedback data to generate a stress indicator, which quantifies the stress level experienced by the customer during the interaction. If the stress indicator exceeds a predefined threshold, the system applies a correction mechanism that adjusts the stress indicator by adding an offset value. The offset value increases proportionally with the stress indicator, meaning higher stress levels receive a larger adjustment. This corrected stress indicator is then used to calculate the flight attendant's evaluation value, ensuring that evaluations account for the impact of stress on customer feedback. The system dynamically adjusts evaluations to reflect true performance rather than stress-induced biases, improving fairness and accuracy in flight attendant assessments.
5. The flight attendant evaluation system according to claim 1 , wherein the processor performs correction that subtracts a greater offset value from the stress indicator as the stress indicator is smaller in a case where the stress indicator of the customer satisfying a predetermined condition is smaller than a second threshold value, and calculates the evaluation value of the flight attendant based on the corrected stress indicator.
This invention relates to a flight attendant evaluation system designed to assess the performance of flight attendants based on customer stress indicators. The system addresses the challenge of accurately evaluating flight attendant performance by accounting for variations in customer stress levels, which may not always reflect the actual quality of service provided. The system includes a processor that processes data from a stress detection device, such as a wearable sensor, to measure a customer's stress level during a flight. The processor calculates an evaluation value for the flight attendant based on the stress indicator, but applies a correction to adjust for cases where the stress indicator is unusually low. Specifically, if the stress indicator of a customer meeting certain conditions is below a second threshold value, the processor subtracts a greater offset value from the stress indicator as the indicator becomes smaller. This correction ensures that abnormally low stress readings do not disproportionately influence the evaluation. The corrected stress indicator is then used to compute the flight attendant's evaluation value, providing a more balanced and accurate assessment of their performance. The system may also include a display device to present the evaluation results to relevant personnel.
6. The flight attendant evaluation system according to claim 1 , further comprising: a second biological sensor that measures a plurality of second biological data of the plurality of customers before boarding on the transport device, wherein the storage further stores the second biological data associated with the first biological data in the attendant-associated data records, and the processor calculates each of the at least one stress indicator based on a difference between a first stress indicator and a second stress indicator, the first stress indicator being calculated based on the first biological data in one of the extracted at least one attendant-associated data record, the second stress indicator being calculated based on the second biological data in the one of the extracted at least one attendant-associated data record.
Flight attendant evaluation systems monitor customer stress levels to assess service quality. The system includes biological sensors that measure physiological data from customers before and during transport. The system stores this data in records linked to specific flight attendants. A processor calculates stress indicators by comparing pre-boarding and in-flight biological measurements. This comparison helps evaluate how well attendants manage customer stress. The system may use sensors like heart rate monitors, skin conductance devices, or other biometric tools to gather data. By analyzing changes in stress levels, the system identifies attendants who effectively reduce customer anxiety. The data is stored in a database, allowing for performance tracking and training improvements. This approach provides objective metrics for evaluating flight attendant effectiveness in maintaining passenger comfort.
7. A flight attendant evaluation method comprising: measuring a plurality of first biological data of a plurality of customers on board a transport device; storing a plurality of attendant-associated data records, each attendant-associated data record including the first biological data of a customer of the plurality of customers, a seat identifier, and an attendant identifier are associated with each other, the seat identifier indicating a seat of the customer, the attendant identifier indicating a flight attendant in charge of the seat; extracting, from the plurality of attendant-associated data records, at least one attendant-associated data record including a first attendant identifier, calculating at least one stress indicator of at least one customer based on the extracted at least one attendant-associated data record, each of the at least one stress indicator being calculated based on the first biological data in one of the extracted at least one attendant-associated data record which is associated with the first attendant identifier, calculating an evaluation value of the flight attendant indicated by the first attendant identifier based on the at least one stress indicator of the at least one customer; storing, in a memory, the calculated evaluation value in association with the first attendant identifier; and presenting the evaluation value, wherein, in the calculating of the at least one stress indicator, a stress indicator is calculated for each of the extracted at least one attendant-associated data record for which a stress indicator has not calculated, and in the calculating of the evaluation value, the evaluation value is updated based on the evaluation value stored in the memory, and the calculated stress indicator.
This invention relates to a system for evaluating flight attendants based on customer stress levels measured during a flight. The method addresses the challenge of objectively assessing flight attendant performance by analyzing biological data from passengers to determine their stress levels and correlating these with the specific attendants responsible for their service. The system collects biological data from multiple passengers, such as heart rate, skin conductance, or other physiological metrics, and associates this data with the passenger's seat and the assigned flight attendant. By analyzing the biological data, the system calculates stress indicators for each passenger, which are then used to generate an evaluation score for the attendant. The evaluation is updated dynamically as new stress data is processed, ensuring real-time performance tracking. The results are stored in a database and can be presented to supervisors or used for training purposes. This approach provides a data-driven method for assessing flight attendant effectiveness in managing passenger comfort and stress, improving service quality and operational efficiency.
8. The flight attendant evaluation system according to claim 1 , wherein the evaluation value is updated by calculating an average value of the evaluation value stored in the memory and the calculated stress indicator.
The flight attendant evaluation system assesses and updates performance metrics for flight attendants based on stress indicators derived from biometric data. The system collects biometric data from flight attendants during flights, such as heart rate, galvanic skin response, or other physiological measurements, to determine a stress indicator. This stress indicator quantifies the attendant's stress level during service interactions. The system stores an initial evaluation value in memory and periodically updates it by averaging the stored evaluation value with the newly calculated stress indicator. This dynamic updating mechanism ensures the evaluation value reflects real-time performance and stress levels, providing a more accurate and responsive assessment of flight attendant performance. The system may also include additional features, such as generating alerts when stress levels exceed predefined thresholds or providing feedback to improve performance. By continuously monitoring and updating evaluations, the system helps airlines maintain high service standards while supporting flight attendant well-being.
9. The flight attendant evaluation system according to claim 7 , wherein the evaluation value is updated by calculating an average value of the evaluation value stored in the memory and the calculated stress indicator.
This invention relates to a flight attendant evaluation system designed to assess and update performance metrics based on stress indicators. The system addresses the challenge of dynamically evaluating flight attendants by incorporating real-time stress data into their performance assessments. The system includes a stress detection module that measures physiological or behavioral indicators of stress in flight attendants, such as heart rate variability, speech patterns, or movement analysis. These indicators are processed to generate a stress score, which reflects the attendant's stress level during service. The system also includes a memory module that stores historical evaluation values for each flight attendant. To update the evaluation value, the system calculates an average of the stored evaluation value and the newly calculated stress indicator. This updated evaluation value provides a more comprehensive and dynamic assessment of the flight attendant's performance, accounting for both historical data and current stress levels. The system may also include a display module to present the evaluation results to supervisors or training systems for further action. The integration of stress indicators ensures that evaluations are more accurate and responsive to real-time conditions, improving both performance monitoring and support for flight attendants.
Unknown
April 21, 2020
Browse 5M+ US patents with plain-English claim translations and AI-generated analysis.