Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A method for utilizing a social network assistance system to prevent duplicative responses to a social media post associated with a public social media account, the method comprising: receiving, by the social network assistance system, via a streaming application programming interface (API) made available by a social network and over a first computer network, the social media post from the public social media account and into an electronic social media post database; associating, by the social network assistance system, the social media post with an incrementing timer; flagging, by the social network assistance system, the social media post that has the incrementing timer with a highest value as an oldest unreplied social media post; assigning, by the social network assistance system, the oldest unreplied social media post to a user of the social network assistance system for processing; facilitating, by the social network assistance system, interaction by a plurality of social network assistance system users; and restricting, by the social network assistance system and via an access control mechanism, interaction with the social media post to one user of the plurality of social network assistance system users.
This invention relates to a system for preventing duplicate responses to social media posts by coordinating user interactions through a social network assistance platform. The system addresses the problem of multiple users responding to the same post, which can lead to redundant or conflicting replies, particularly in public or high-traffic social media accounts. The system operates by receiving social media posts from a public account via a streaming API and storing them in a database. Each post is associated with an incrementing timer to track its age. The system identifies the oldest unreplied post by comparing timer values and assigns it to a user for processing. To prevent duplicates, the system restricts interaction with the post to only the assigned user, while allowing other users to engage with different posts. The platform facilitates collaboration among users, ensuring efficient and non-redundant responses to social media inquiries. The access control mechanism enforces exclusivity, preventing unauthorized or duplicate interactions with the same post. This approach optimizes response coordination in social media management.
2. The method of claim 1 , further comprising: receiving, at the social network assistance system and from the one user of the plurality of social network assistance system users, a response to the social media post, wherein the response to the social media post was created responsive to evaluation of content of the social media post by the one user of the plurality of social network assistance system users; and electronically submitting over the first computer network, by the social network assistance system and to an API of the social network, the response to the social media post.
This invention relates to a social network assistance system that facilitates user engagement with social media content. The system addresses the challenge of efficiently managing and responding to social media posts, particularly in environments where users may need assistance in evaluating and crafting responses. The system operates by receiving a social media post from a social network via an API, analyzing the post's content, and distributing it to a plurality of users within the assistance system. These users evaluate the post and generate responses based on their analysis. The system then collects these responses and submits them back to the social network through its API, enabling automated or assisted engagement with the original post. The system may also track user interactions with the distributed posts to refine future distributions and responses. This approach enhances social media engagement by leveraging collective input from multiple users, improving the quality and relevance of responses while reducing the burden on individual users.
3. The method of claim 2 , further comprising: transmitting, by the social network assistance system, to an airline reservation system and over a second computer network, identifying information for an author of the social media post; accessing, by the airline reservation system, a customer database to obtain flight reservation information associated with the author of the social media post; and transmitting, by the airline reservation system, to the social network assistance system and over the second computer network, the flight reservation information associated with the author of the social media post.
A system and method for integrating social media with airline reservation systems to enhance customer service and operational efficiency. The invention addresses the challenge of manually verifying and responding to customer inquiries posted on social media platforms, which can delay resolution and reduce satisfaction. The system automatically detects social media posts related to airline services, such as flight status updates or customer complaints, and extracts relevant information, including the author's identity. The system then transmits the author's identifying information to an airline reservation system, which accesses its customer database to retrieve the author's flight reservation details. The reservation system sends this flight information back to the social network assistance system, enabling automated or assisted responses to the social media post. This integration allows airlines to quickly verify customer details, provide accurate information, and resolve issues more efficiently. The system may also support additional features, such as analyzing post content to determine urgency or routing inquiries to appropriate airline personnel. By automating data exchange between social media and airline systems, the invention improves response times, reduces manual effort, and enhances customer service quality.
4. The method of claim 2 , further comprising: organizing, by the social network assistance system, the electronic social media post database into data tables; storing, by the social network assistance system and in the electronic social media post database, the social media post and the response to the social media post as part of the data tables in the electronic social media post database; creating, by the social network assistance system, a linked series of data fields to form a data structure that contains the social media post and the response to the social media post; tuning, by the social network assistance system, the electronic social media post database, wherein the tuning comprises reducing in and out bottlenecks by placing frequently used files on a first file system and a second file system and optimizing database performance, wherein the first file system is operative on a first physical computing resource, and wherein the second file system is operative on a second physical computing resource different from the first physical computing resource; and associating, by the social network assistance system and using a key field, data for the social media post and the response to the social media post within the data structure.
The invention relates to a social network assistance system designed to manage and optimize the storage and retrieval of social media posts and their responses. The system addresses inefficiencies in handling large volumes of social media data, particularly bottlenecks that slow down database performance. The system organizes electronic social media posts into structured data tables within a database, storing both the original posts and their responses in a linked data structure. This structure includes a series of data fields that associate the post and its response using a key field, ensuring efficient data retrieval. To enhance performance, the system tunes the database by reducing input/output bottlenecks. Frequently accessed files are distributed across multiple file systems operating on separate physical computing resources, optimizing database performance by balancing the load. This approach improves the speed and reliability of data access in social media platforms, particularly in systems handling high volumes of user-generated content.
5. The method of claim 4 , further comprising: sorting, by the social network assistance system, data fields in the data structure according to a known order; and obtaining, by the social network assistance system, the social media post and the response to the social media post by use of the frequently used files on first and second separate file systems.
A social network assistance system retrieves and organizes social media posts and responses from multiple file systems. The system identifies frequently used files across first and second separate file systems to obtain the social media post and its corresponding response. Additionally, the system sorts data fields in a data structure according to a predefined order, ensuring structured access to the retrieved information. This method improves efficiency in managing and analyzing social media interactions by leveraging frequently accessed files and maintaining organized data structures. The system addresses challenges in retrieving and processing social media content from distributed storage systems, particularly in environments where data is spread across multiple file systems. By prioritizing frequently used files and enforcing a known sorting order, the system enhances data retrieval speed and accuracy, supporting applications such as social media monitoring, customer engagement analysis, and automated response systems. The approach ensures that relevant social media interactions are quickly accessible while maintaining data consistency across different storage locations.
6. The method of claim 3 , further comprising: identifying, by the social network assistance system and utilizing the flight reservation information, the author of the social media post as an individual having an elevated priority; and responsive to the identifying, automatically escalating a priority of the social media post within a response queue of the social network assistance system to facilitate more rapid response to the social media post by the one user of the plurality of social network assistance system users.
This invention relates to a social network assistance system that prioritizes responses to social media posts based on flight reservation information. The system identifies users who are authors of social media posts and checks whether they have active flight reservations. If a user has a flight reservation, the system automatically assigns them an elevated priority status. This elevated priority causes the user's social media post to be moved to the front of a response queue, ensuring faster assistance from support personnel. The system may also analyze the content of the social media post to determine if it relates to travel or flight-related issues, further refining the prioritization process. The goal is to provide expedited support to travelers who may need urgent assistance, such as resolving flight disruptions or accessing travel-related services. The system integrates with flight reservation databases to verify user eligibility for priority treatment and adjusts response times dynamically based on real-time data. This approach improves customer satisfaction by ensuring that high-priority users receive timely responses during critical travel situations.
7. The method of claim 6 , wherein the identifying the author of the social media post as the individual having the elevated priority further comprises utilizing, by the social network assistance system, at least one of rewards program information associated with the author of the social media post, prior purchase information associated with the author of the social media post, or profitability information associated with the author of the social media post.
A system identifies high-priority individuals in social media posts to prioritize responses or assistance. The system analyzes social media content to determine if the author qualifies for elevated priority based on specific criteria. To refine this identification, the system evaluates additional data associated with the author, including rewards program memberships, prior purchase history, or profitability metrics linked to the author. This supplementary data helps confirm the author's status as a high-value individual, ensuring that their posts receive appropriate attention. The system may integrate with external databases or internal records to gather this information, enhancing the accuracy of priority assignments. By considering these factors, the system ensures that customer service or engagement efforts are directed efficiently toward individuals who contribute significantly to business objectives. This approach optimizes resource allocation and improves response times for high-priority users.
8. The method of claim 3 , further comprising: receiving, at the social network assistance system and over the second computer network, from a customer service system and in response to an automatic query from the social network assistance system, customer information associated with the author of the social media post to be included in the response to the social media post; and displaying, by the social network assistance system, the customer information, the flight reservation information, and content of the social media post solely to the one user of the plurality of social network assistance system users for evaluation.
This invention relates to a social network assistance system that integrates customer service data with social media interactions to improve response accuracy and efficiency. The system addresses the challenge of providing timely and personalized responses to customer inquiries posted on social media platforms, particularly in industries like aviation where real-time information is critical. The system monitors social media posts for keywords or phrases related to flight reservations, such as flight numbers, dates, or customer complaints. When a relevant post is detected, the system automatically queries an external customer service system to retrieve customer-specific information, such as booking details, loyalty program status, or prior interactions. This data is then displayed alongside the social media post content to a designated user within the assistance system, typically a customer service agent or support specialist. The agent evaluates the combined information to craft a tailored response, ensuring accuracy and relevance. The system enhances customer service by reducing response time and improving response quality through automated data retrieval and contextual presentation. It also ensures privacy by restricting access to the combined data to only the user handling the specific inquiry. This approach is particularly useful in high-volume environments where manual data lookup would be inefficient.
9. The method of claim 1 , further comprising: transmitting over a second computer network, from the social network assistance system and to a flight attendant: (i) the social media post and a response to the social media post; (ii) identifying information for a seat on a flight where an author of the social media post is located; and (iii) instructions to the flight attendant to visit the seat on the flight where the author of the social media post is located.
This invention relates to a social network assistance system that integrates with airline operations to address passenger concerns or requests made via social media. The system monitors social media platforms for posts related to a specific airline or flight, identifies relevant content, and generates automated responses. The system also transmits these posts, along with responses, to flight attendants via a second computer network, such as an in-flight communication system. The transmission includes identifying information for the passenger's seat location and instructions for the flight attendant to visit that seat. This allows flight attendants to personally address the passenger's needs, such as resolving complaints, providing assistance, or acknowledging feedback. The system enhances customer service by bridging the gap between digital interactions and in-flight experiences, ensuring timely and personalized responses to passenger concerns. The invention improves passenger satisfaction by enabling real-time, context-aware assistance during flights.
10. The method of claim 1 , further comprising transmitting over a second computer network, from the social network assistance system and to a flight attendant, instructions to deliver a convenience item to an author of the social media post.
This invention relates to a system for assisting social network users by coordinating physical deliveries of convenience items based on their online activity. The system monitors social media posts to identify users who may need assistance, such as those expressing distress, discomfort, or specific requests. Upon detecting a relevant post, the system analyzes the content to determine the appropriate action, such as delivering a requested item (e.g., food, water, or comfort items) to the user's location. The system then transmits instructions to a flight attendant or other service provider to deliver the item to the post author. The delivery may occur in real-time, such as during a flight or other controlled environment where the system has access to user location data and service personnel. The system may also verify the user's identity and location before initiating the delivery to ensure accuracy. This approach enhances user experience by providing timely, context-aware assistance based on social media interactions.
11. The method of claim 1 , further comprising: transmitting over a second computer network, from the social network assistance system and to a gate agent, the social media post and a response to the social media post; and modifying, by the gate agent and responsive to the social media post and the response to the social media post, at least one of boarding information or seating assignment associated with flight reservation information.
This invention relates to a system for integrating social media interactions with airline operations to enhance passenger experience and operational efficiency. The system addresses the problem of passengers using social media to communicate concerns, requests, or feedback during travel, which airlines often handle inefficiently, leading to delays, dissatisfaction, or missed opportunities for personalized service. The system includes a social network assistance module that monitors social media platforms for posts related to a passenger's flight. When a relevant post is detected, the system generates an automated or human-assisted response. The system then transmits the original post and the response to a gate agent via a second computer network, such as an airport's internal system. The gate agent reviews the interaction and may modify boarding information or seating assignments based on the content of the post and the response. For example, if a passenger requests a seat change due to a medical condition mentioned in a social media post, the gate agent can adjust the seating assignment accordingly. This ensures timely and context-aware adjustments to flight operations, improving passenger satisfaction and operational flexibility. The system streamlines communication between passengers and airline staff, reducing delays and enhancing service quality.
12. The method of claim 1 , further comprising identifying, by the social network assistance system and utilizing historical booking information, an author of the social media post as an individual having an elevated priority due to the historical booking information.
This invention relates to a social network assistance system that enhances user interactions by leveraging historical booking data to prioritize certain individuals. The system identifies an author of a social media post as having elevated priority based on their historical booking information, ensuring that their content or requests receive preferential treatment. The core functionality involves analyzing past booking patterns to determine user significance, which may influence how the system processes or responds to their social media activity. This prioritization can apply to various actions, such as booking confirmations, service recommendations, or response times, improving efficiency and user satisfaction. The system dynamically adjusts its operations based on historical data, ensuring that high-value users are recognized and accommodated. By integrating social media interactions with booking history, the system creates a more personalized and responsive experience, addressing the challenge of managing user engagement in a data-driven manner. The invention aims to optimize resource allocation and user interactions by leveraging historical insights to prioritize key individuals.
13. The method of claim 1 , further comprising transmitting instructions for initiating a telephone call to an author of the social media post to address a customer service issue identified in content of the social media post.
This invention relates to automated customer service systems that monitor social media platforms to identify and resolve customer service issues. The problem addressed is the inefficiency of manual monitoring and delayed responses to customer complaints or inquiries posted on social media, which can harm brand reputation and customer satisfaction. The system monitors social media platforms for posts containing keywords or phrases indicative of customer service issues. When such a post is detected, the system analyzes the content to determine the nature of the issue and the appropriate resolution. The system then generates and transmits instructions to initiate a telephone call to the author of the post, connecting them directly with a customer service representative. This ensures a prompt and personalized response, improving customer satisfaction and reducing resolution time. The system may also prioritize posts based on urgency, sentiment analysis, or other factors to ensure critical issues are addressed first. Additionally, the system can log interactions, track resolution status, and provide analytics to improve future responses. The invention enhances customer service efficiency by automating the detection and initial response process while ensuring direct human intervention when necessary.
14. The method of claim 3 , wherein the first computer network is public and the second computer network is private.
This invention relates to network security, specifically a method for securely transferring data between a public and a private computer network. The method addresses the challenge of protecting sensitive data when it must traverse untrusted public networks while ensuring secure access to private network resources. The method involves establishing a secure communication channel between the public and private networks. This channel is configured to authenticate and encrypt data transmissions, preventing unauthorized access or interception. The system includes a gateway or intermediary device that enforces security policies, such as encryption protocols and access controls, to ensure that only authorized data flows between the networks. The method may also include monitoring and logging data transfers to detect and mitigate potential security threats. The private network is isolated from the public network, reducing exposure to external threats. The secure channel ensures that data integrity and confidentiality are maintained during transmission. This approach is particularly useful in scenarios where cloud-based services or remote access must interact with internal corporate or government networks while maintaining compliance with security standards. The method may also include dynamic adjustments to security parameters based on threat intelligence or network conditions.
15. A method for utilizing a social network assistance system to prevent duplicative responses to a social media post associated with a public social media account, the method comprising: authenticating, by the social network assistance system and using an access token, access to the public social media account at a social media account provider; receiving, by the social network assistance system, via a streaming application programming interface (API) made available by a social network and over a first computer network, the social media post associated with the public social media account; retrieving, by the social network assistance system, the social media post from the public social media account via the streaming API; retrieving, by the social network assistance system, the social media post in an electronic social media post database; and facilitating, by the social network assistance system, interaction by a plurality of social network assistance system users; and restricting, by the social network assistance system and via an access control mechanism, interaction with the social media post to one user of the plurality of social network assistance system users.
This invention relates to a system for preventing duplicate responses to social media posts by coordinating interactions among multiple users of a social network assistance system. The problem addressed is the inefficiency and redundancy that occurs when multiple users respond to the same social media post, leading to repetitive or conflicting interactions. The system authenticates access to a public social media account using an access token, enabling secure interaction with the account provider. It receives and retrieves social media posts in real-time via a streaming API from the social network, storing them in an electronic database. The system facilitates interaction by multiple users but restricts engagement with each post to a single user through an access control mechanism. This ensures that only one user can respond to a given post, preventing duplicate or overlapping responses. The system streamlines social media management by coordinating user actions and improving response efficiency.
16. A method for utilizing a social network assistance system to prevent duplicative responses to a social media post associated with a public social media account, the method comprising: receiving, by the social network assistance system, via a streaming application programming interface (API) made available by a social network and over a first computer network, the social media post associated with the public social media account; retrieving, by the social network assistance system, the social media post from the public social media account via the streaming API; retrieving, by the social network assistance system, the social media post in an electronic social media post database; associating, by the social network assistance system, the social media post with a first incrementing timer; facilitating, by the social network assistance system, interaction by a plurality of social network assistance system users; and restricting, by the social network assistance system and via an access control mechanism, interaction with the social media post to one user of the plurality of social network assistance system users.
The invention relates to a system for preventing duplicate responses to social media posts by coordinating interactions among users of a social network assistance system. The problem addressed is the inefficiency and redundancy that occurs when multiple users respond to the same social media post, leading to repetitive or conflicting interactions. The system receives a social media post from a public account via a streaming API provided by the social network. It retrieves the post both directly from the social network and stores it in an electronic database. The post is then associated with an incrementing timer to track its availability. The system facilitates interaction by multiple users but restricts access to the post to only one user at a time through an access control mechanism. This ensures that only one user can engage with the post, preventing duplicate or overlapping responses. The system may also include additional features such as retrieving related posts or managing user interactions based on predefined rules. The overall goal is to streamline social media engagement by coordinating responses among users to improve efficiency and reduce redundancy.
Unknown
May 26, 2020
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