Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. An electronic system comprising: at least one processor; and at least one computer-readable storage medium coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising: accessing monitoring system data collected by a monitoring system that monitors a property of a user, the monitoring system including sensors that sense attributes of the property; analyzing the monitoring system data against one or more rules that define alerts provided for the monitoring system; based on the analysis of the monitoring system data against the one or more rules that define alerts provided for the monitoring system, determining that an alert for the monitoring system is needed to accord with the one or more rules; based on the determination that the alert for the monitoring system is needed to accord with the one or more rules, providing the alert; after providing the alert, receiving user input regarding status of the alert; based on the received user input regarding status of the alert, tracking a status of the alert; based on the tracked status of the alert, dynamically altering a subsequent communication related to the alert; and providing the altered subsequent communication related to the alert.
This invention relates to an electronic system for monitoring properties of a user and dynamically managing alerts based on user feedback. The system includes at least one processor and a computer-readable storage medium storing instructions that, when executed, cause the processor to perform operations. The system accesses data collected by a monitoring system equipped with sensors that detect attributes of a user's property, such as environmental conditions or security status. The collected data is analyzed against predefined rules that determine when alerts should be generated. If the analysis indicates an alert is necessary, the system provides the alert to the user. After the alert is issued, the system receives user input regarding the alert's status, such as whether the issue has been resolved or requires further action. The system tracks this status and dynamically adjusts subsequent communications related to the alert based on the tracked information. For example, if the user indicates the alert is resolved, follow-up communications may be modified or canceled. This approach ensures alerts are managed efficiently, reducing unnecessary notifications and improving user interaction with the monitoring system.
2. The electronic system of claim 1 , wherein receiving user input regarding status of the alert comprises receiving, from a mobile device of a user, input describing whether or not the alert has been resolved.
This invention relates to electronic systems for managing alerts, particularly in environments where timely resolution and status tracking are critical, such as industrial monitoring, security systems, or healthcare. The system addresses the challenge of efficiently collecting and processing user feedback on alert resolution to improve response accuracy and system reliability. The system includes a central processing unit that generates alerts based on monitored conditions, such as sensor data or system failures. These alerts are transmitted to a user's mobile device, prompting the user to provide input on whether the alert has been resolved. The mobile device captures this input—such as a confirmation or rejection of resolution—and sends it back to the central system. The system then updates its records or triggers further actions based on the user's response, ensuring that unresolved alerts are escalated or re-evaluated. The invention enhances alert management by incorporating direct user feedback into the resolution process, reducing false positives and ensuring that critical issues are properly addressed. This approach improves system efficiency and reliability by closing the loop between alert generation and resolution verification. The system may also include additional features, such as automated follow-up notifications or integration with other monitoring tools, to further streamline alert handling.
3. The electronic system of claim 2 , wherein receiving user input regarding status of the alert further comprises, based on the input describing whether or not the alert has been resolved indicating that the alert has not been resolved, receiving, from the mobile device of the user, additional information related to a stage of handling of the alert.
The invention relates to electronic systems for managing alerts, particularly in environments where users receive and respond to alerts via mobile devices. The problem addressed is the need for efficient alert resolution tracking, ensuring that unresolved alerts are properly documented and escalated when necessary. The system includes a mobile device that receives alerts and allows users to provide input regarding the status of these alerts. When a user indicates that an alert has not been resolved, the system prompts the user to provide additional information about the current stage of handling the alert. This additional information helps track the progress of unresolved alerts, ensuring that they are not overlooked and that appropriate follow-up actions can be taken. The system may also include a server or central processing unit that processes the user input and additional information, storing it for further analysis or escalation. The mobile device may display the alert, receive the user's input, and transmit the additional information to the server. The system may also include a database for storing alert data, including resolution status and handling stages, to maintain a record of all alerts and their progress. This invention improves alert management by ensuring that unresolved alerts are properly documented and tracked, reducing the risk of missed or delayed responses. The system is particularly useful in industries where timely alert resolution is critical, such as healthcare, security, or industrial monitoring.
4. The electronic system of claim 3 , wherein receiving, from the mobile device of the user, additional information related to the stage of handling of the alert comprises receiving additional information indicating that nothing has been completed, supplies are still needed, supplies have been purchased, or a portion of activities needed to satisfy the alert have been completed.
This invention relates to an electronic system for managing alerts, particularly in environments where users must respond to alerts with specific actions. The system addresses the challenge of tracking and managing the progress of alert responses, ensuring that necessary actions are completed efficiently. The system includes a mobile device used by a user to receive and respond to alerts, where the alerts require the user to perform certain tasks or provide supplies. The system tracks the stage of handling the alert by receiving additional information from the user's mobile device. This additional information indicates the current status of the alert response, such as whether nothing has been completed, supplies are still needed, supplies have been purchased, or a portion of the required activities have been completed. The system processes this information to update the alert status and may trigger further actions based on the received updates. This ensures that alerts are properly managed and resolved in a timely manner, improving operational efficiency and response accuracy. The system may also include a server or central processing unit that communicates with the mobile device to coordinate alert management across multiple users or locations.
5. The electronic system of claim 1 , wherein tracking status of the alert comprises: storing, in electronic storage, the status of the alert in association with identification information for the alert; and tracking updates in the status over time until the alert has been completely resolved.
This invention relates to electronic systems for managing and tracking alerts, particularly in environments where monitoring and resolving alerts is critical, such as industrial control systems, network security, or healthcare monitoring. The problem addressed is the lack of efficient tracking and resolution of alerts, leading to missed or delayed responses, which can result in system failures, security breaches, or other critical issues. The system includes a method for tracking the status of an alert from its generation to its resolution. The alert status is stored in electronic storage along with identification information for the alert, allowing for easy retrieval and reference. The system continuously monitors and records updates to the alert status over time, ensuring a complete history of the alert's lifecycle. This tracking continues until the alert is fully resolved, providing a clear record of all actions taken and ensuring accountability. The system may also include features for generating alerts based on predefined conditions, such as sensor readings exceeding thresholds or security breaches detected. The alerts can be prioritized and routed to appropriate personnel or systems for resolution. The tracking mechanism ensures that no alert is overlooked, and the resolution process is transparent and auditable. By maintaining a detailed log of alert statuses and updates, the system improves operational efficiency, reduces response times, and enhances overall system reliability. This is particularly valuable in environments where timely resolution of alerts is critical to maintaining safety, security, or operational continuity.
6. The electronic system of claim 1 , wherein dynamically altering a subsequent communication related to the alert comprises tailoring future reminders for the alert based on the tracked status of the alert.
The invention relates to electronic systems for managing alerts and notifications, particularly in scenarios where users may ignore or delay responding to alerts. The problem addressed is the inefficiency of static alert systems that do not adapt to user behavior, leading to unaddressed alerts and reduced system effectiveness. The system dynamically alters subsequent communications related to an alert by tailoring future reminders based on the tracked status of the alert. This includes monitoring whether the alert has been acknowledged, dismissed, or ignored, and adjusting the frequency, timing, or content of reminders accordingly. For example, if a user repeatedly ignores an alert, the system may escalate reminders, change the notification method, or provide additional context to increase the likelihood of a response. The system may also prioritize alerts based on urgency or user preferences, ensuring critical alerts receive appropriate attention. By dynamically adapting to user behavior, the system improves alert management efficiency and reduces the risk of important alerts being overlooked. The invention is applicable in various domains, including healthcare, industrial monitoring, and personal productivity tools, where timely alert responses are crucial.
7. The electronic system of claim 1 , wherein dynamically altering a subsequent communication related to the alert comprises tailoring future reminders for the alert based on the tracked status of the alert.
The invention relates to an electronic system for managing alerts and communications, particularly in scenarios where alerts may require follow-up actions or reminders. The system addresses the problem of inefficient alert management, where users may miss or ignore important alerts due to lack of context or improper timing of reminders. The system tracks the status of alerts, such as whether they have been acknowledged, dismissed, or require further action. Based on this tracked status, the system dynamically alters subsequent communications related to the alert. For example, if an alert remains unacknowledged, the system may escalate reminders, adjust their frequency, or modify their content to ensure the user takes appropriate action. The system may also suppress reminders for alerts that have been resolved or dismissed. The dynamic alteration of communications ensures that alerts are managed effectively, reducing user fatigue and improving response rates. The system may be implemented in various applications, including healthcare, enterprise software, or personal productivity tools, where timely and context-aware alert management is critical.
8. The electronic system of claim 7 , wherein tailoring future reminders for the alert based on the tracked status of the alert comprises changing one or more geographic conditions used in determining whether to send a reminder related to the alert.
The invention relates to an electronic system for managing alerts and reminders, particularly in scenarios where geographic conditions influence alert delivery. The system addresses the problem of static alert reminders that do not adapt to changing user locations or environmental factors, leading to irrelevant or untimely notifications. The system tracks the status of an alert, including user interactions and geographic data, to dynamically adjust reminder parameters. Specifically, the system modifies geographic conditions—such as proximity thresholds, boundary definitions, or location-based triggers—to determine whether and when to send reminders. For example, if a user frequently ignores reminders while in a certain area, the system may expand or contract the geographic scope of future reminders to improve relevance. The system may also incorporate real-time location data to prioritize reminders based on the user's current or predicted location. This adaptive approach ensures reminders are contextually appropriate, reducing user frustration and increasing engagement with the alerts. The system integrates with existing alert management frameworks, enhancing their functionality without requiring significant architectural changes.
9. The electronic system of claim 1 , wherein dynamically altering a subsequent communication related to the alert comprises providing information helpful to the user in addressing the alert based on the tracked status of the alert.
This invention relates to electronic systems that monitor and manage alerts, particularly in environments where alerts may require user intervention. The problem addressed is the inefficiency of static alert systems that provide the same information regardless of the alert's status or the user's actions, leading to wasted time and resources. The system dynamically alters subsequent communications related to an alert based on the tracked status of the alert. This means the system monitors how the alert is being handled—whether it has been acknowledged, resolved, or ignored—and adjusts the information provided to the user accordingly. For example, if an alert remains unresolved, the system may escalate the communication by adding more detailed troubleshooting steps or prioritizing the alert. If the alert is resolved, the system may suppress further notifications or provide confirmation. The system also considers historical data and user behavior to tailor the response, ensuring the user receives only relevant and actionable information. The core functionality involves tracking the alert's status in real-time and dynamically generating or modifying communications (e.g., notifications, messages, or alerts) to reflect the current state. This adaptive approach improves efficiency by reducing unnecessary alerts and providing context-specific guidance, helping users address issues more effectively. The system may be applied in IT monitoring, industrial automation, or any domain where alerts require dynamic management.
10. The electronic system of claim 1 , wherein dynamically altering a subsequent communication related to the alert comprises directing the user to companies that offer services helpful to the user in addressing the alert based on the tracked status of the alert.
The invention relates to an electronic system designed to enhance user response to alerts by dynamically altering subsequent communications based on the tracked status of the alert. The system monitors the user's interaction with an initial alert, such as a notification or warning, and adjusts follow-up communications to improve the user's ability to address the issue. Specifically, the system analyzes the user's response or lack thereof to the alert and then directs the user to companies or services that can assist in resolving the alert. For example, if the alert pertains to a technical issue, the system may recommend service providers or support companies that specialize in resolving such problems. The system ensures that the user receives targeted and actionable guidance, reducing the time and effort required to address the alert. This dynamic alteration of communications is based on real-time tracking of the alert's status, ensuring that the user is provided with the most relevant and timely assistance. The system may also integrate with external databases or service directories to identify and recommend the most suitable companies or services for the user's specific needs.
11. An method for handling an alert for a monitoring system based on tracked status of the alert, the method comprising: accessing monitoring system data collected by a monitoring system that monitors a property of a user, the monitoring system including sensors that sense attributes of the property; analyzing the monitoring system data against one or more rules that define alerts provided for the monitoring system; based on the analysis of the monitoring system data against the one or more rules that define alerts provided for the monitoring system, determining that an alert for the monitoring system is needed to accord with the one or more rules; based on the determination that the alert for the monitoring system is needed to accord with the one or more rules, providing the alert; after providing the alert, receiving user input regarding status of the alert; based on the received user input regarding status of the alert, tracking status of the alert; based on the tracked status of the alert, dynamically altering a subsequent communication related to the alert; and providing the altered subsequent communication related to the alert.
The invention relates to a method for handling alerts in a monitoring system that tracks the status of alerts based on user input. The system monitors a user's property using sensors that detect various attributes, such as environmental conditions or security events. The method involves analyzing collected sensor data against predefined rules to determine when an alert should be triggered. Once an alert is generated, it is communicated to the user. After the initial alert, the system receives user input regarding the alert's status, such as whether the issue has been resolved or requires further action. The system then tracks this status and dynamically adjusts subsequent communications based on the tracked information. For example, if the user acknowledges the alert and resolves the issue, follow-up communications may be modified or canceled. This approach ensures that alerts are managed efficiently, reducing unnecessary notifications and improving user responsiveness. The method dynamically adapts to the user's actions, enhancing the effectiveness of the monitoring system.
12. The method of claim 11 , wherein receiving user input regarding status of the alert comprises receiving, from a mobile device of a user, input describing whether or not the alert has been resolved.
A system and method for managing alerts in a monitoring environment involves tracking and processing alerts generated by various sensors or monitoring devices. The system receives alerts from these devices, which may indicate issues such as equipment failures, security breaches, or environmental anomalies. To improve alert management, the system provides a mechanism for users to update the status of alerts, particularly whether they have been resolved. This is done by receiving input from a user's mobile device, where the user can indicate whether the alert has been addressed or remains unresolved. The system then updates the alert status accordingly, ensuring that unresolved alerts remain visible for further action while resolved alerts are properly logged or archived. This helps streamline alert management by reducing false positives and ensuring timely resolution of critical issues. The method may also include additional steps such as generating notifications, prioritizing alerts, or integrating with other monitoring or workflow systems to enhance operational efficiency.
13. The method of claim 12 , wherein receiving user input regarding status of the alert further comprises, based on the input describing whether or not the alert has been resolved indicating that the alert has not been resolved, receiving, from the mobile device of the user, additional information related to a stage of handling of the alert.
This invention relates to alert management systems, specifically improving how users interact with and resolve alerts on mobile devices. The problem addressed is the lack of detailed feedback when an alert remains unresolved, making it difficult for systems to track progress or escalate issues appropriately. The method involves a mobile device receiving an alert and prompting the user for input regarding its status. If the user indicates the alert is unresolved, the system requests additional information about the current handling stage. This could include details like the user's actions taken, obstacles encountered, or next steps planned. The system then processes this data to update the alert's status and may trigger further actions, such as notifications to support teams or automated escalation procedures. The invention ensures unresolved alerts are not ignored but instead provide actionable insights for resolution. By capturing granular details about the handling process, it enables better tracking, prioritization, and resolution of alerts. This approach enhances efficiency in alert management, particularly in environments where timely resolution is critical, such as IT operations, security monitoring, or customer support. The system dynamically adapts based on user feedback, improving responsiveness and reducing resolution times.
14. The method of claim 13 , wherein receiving, from the mobile device of the user, additional information related to the stage of handling of the alert comprises receiving additional information indicating that nothing has been completed, supplies are still needed, supplies have been purchased, or a portion of activities needed to satisfy the alert have been completed.
This invention relates to a system for managing alerts and tracking the progress of tasks associated with those alerts, particularly in a mobile device environment. The problem addressed is the lack of detailed progress tracking for alerts, which can lead to inefficiencies in task completion and resource management. The system involves a method for receiving and processing additional information related to the handling of an alert. This information indicates the current stage of task completion, such as whether nothing has been done, supplies are still needed, supplies have been purchased, or a portion of the required activities have been completed. The method ensures that the system can accurately track the status of tasks associated with alerts, allowing for better coordination and resource allocation. The system may also include a server that processes the received information and updates the alert status accordingly. The mobile device of the user sends the additional information, which is then used to determine the next steps in handling the alert. This approach improves transparency and efficiency in task management, ensuring that all necessary actions are taken to resolve the alert. The method can be applied in various fields, including healthcare, logistics, and customer service, where tracking task progress is critical.
15. The method of claim 11 , wherein tracking status of the alert comprises: storing, in electronic storage, the status of the alert in association with identification information for the alert; and tracking updates in the status over time until the alert has been completely resolved.
This invention relates to systems for monitoring and managing alerts, particularly in environments where tracking the status of alerts over time is critical. The problem addressed is the need for a systematic way to store and update the status of alerts, ensuring that each alert is properly tracked from detection to resolution. The invention provides a method for tracking the status of an alert by storing the status in electronic storage, along with identification information for the alert. The method further involves monitoring and recording updates to the status over time until the alert is fully resolved. This ensures that all relevant information about the alert is preserved and accessible, allowing for better decision-making and accountability. The system may be used in various applications, such as cybersecurity, industrial monitoring, or IT infrastructure management, where timely and accurate alert resolution is essential. The method ensures that alerts are not overlooked and that their resolution is properly documented, improving operational efficiency and reliability.
16. The method of claim 11 , wherein dynamically altering a subsequent communication related to the alert comprises tailoring future reminders for the alert based on the tracked status of the alert.
This invention relates to alert management systems, specifically methods for dynamically adjusting subsequent communications related to alerts based on user interaction or status tracking. The problem addressed is the inefficiency of static alert notifications, which often fail to adapt to changing user needs or alert statuses, leading to missed reminders or unnecessary notifications. The method involves monitoring the status of an alert, such as whether it has been acknowledged, dismissed, or requires follow-up action. Based on this tracked status, the system tailors future reminders or communications associated with the alert. For example, if a user repeatedly dismisses an alert, the system may reduce the frequency or modify the content of subsequent reminders. Conversely, if an alert remains unresolved, the system may escalate notifications or provide additional context to ensure the user takes action. The system may also analyze patterns in user responses to alerts, such as response times or interaction frequency, to further refine future communications. This adaptive approach improves alert relevance and reduces notification fatigue, ensuring critical alerts receive appropriate attention while minimizing unnecessary disruptions. The method can be applied in various domains, including healthcare, enterprise software, and personal productivity tools, where timely and context-aware alert management is essential.
17. The method of claim 11 , wherein dynamically altering a subsequent communication related to the alert comprises tailoring future reminders for the alert based on the tracked status of the alert.
This invention relates to alert management systems that dynamically adjust subsequent communications based on user interaction with alerts. The problem addressed is the inefficiency of static alert systems that do not adapt to user behavior, leading to unnecessary or ineffective reminders. The invention improves upon prior alert systems by monitoring how users respond to alerts and modifying future communications accordingly. For example, if a user consistently dismisses or ignores an alert, the system may reduce the frequency or alter the content of subsequent reminders. Conversely, if a user frequently acknowledges or acts on an alert, the system may reinforce the alert with additional notifications or different messaging. The system tracks the status of each alert, such as whether it was viewed, dismissed, or resolved, and uses this data to tailor future reminders. This dynamic adjustment ensures alerts remain relevant and effective without overwhelming the user. The invention applies to various domains, including healthcare, enterprise software, and personal productivity tools, where timely and context-aware alerts are critical. By personalizing alert communications based on user behavior, the system enhances user engagement and reduces alert fatigue.
18. The method of claim 17 , wherein tailoring future reminders for the alert based on the tracked status of the alert comprises changing one or more geographic conditions used in determining whether to send a reminder related to the alert.
This invention relates to a system for managing alerts and reminders, particularly in a context where alerts are location-based. The problem addressed is the inefficiency of static reminder systems that do not adapt to changing user behavior or environmental conditions. The invention improves upon prior art by dynamically tailoring reminders based on tracked status data, ensuring reminders are more relevant and timely. The method involves monitoring the status of an alert, such as whether it has been acknowledged or completed, and adjusting future reminders accordingly. Specifically, the system modifies geographic conditions used to trigger reminders. For example, if a user frequently ignores reminders in a certain location, the system may expand or shift the geographic boundaries where reminders are sent. Alternatively, if a user consistently completes tasks in a specific area, the system may reduce or eliminate reminders in that zone. The method may also adjust reminder timing, frequency, or content based on the tracked status. The system may use historical data, user preferences, or real-time tracking to refine reminder logic. By dynamically adapting to user behavior, the invention reduces unnecessary notifications and improves user engagement with alerts. This approach is particularly useful in applications like task management, health monitoring, or location-based services where context-aware reminders enhance usability. The invention ensures reminders remain relevant by continuously optimizing their delivery parameters.
19. The method of claim 11 , wherein dynamically altering a subsequent communication related to the alert comprises providing information helpful to the user in addressing the alert based on the tracked status of the alert.
This invention relates to alert management systems that dynamically adjust subsequent communications based on the status of an alert to improve user responsiveness. The problem addressed is the inefficiency of static alert notifications, which often fail to provide contextually relevant information, leading to delays in resolution or unnecessary user actions. The system tracks the status of an alert, including whether it has been acknowledged, resolved, or escalated, and uses this data to modify follow-up communications. For example, if an alert remains unresolved, the system may provide additional diagnostic details, troubleshooting steps, or escalation options to assist the user. If the alert is acknowledged but unresolved, the system may suppress redundant notifications or prioritize follow-up actions. The system may also adapt the communication format, such as sending a more detailed email or a concise mobile notification, based on the user's interaction history with similar alerts. The method involves monitoring the alert's lifecycle, analyzing the tracked status, and dynamically generating or updating subsequent communications to ensure the user receives the most relevant information at the right time. This adaptive approach reduces alert fatigue and improves resolution efficiency by tailoring responses to the current state of the alert.
20. The method of claim 11 , wherein dynamically altering a subsequent communication related to the alert comprises directing the user to companies that offer services helpful to the user in addressing the alert based on the tracked status of the alert.
This invention relates to alert management systems that dynamically alter communications to users based on the status of alerts. The problem addressed is the inefficiency of static alert notifications, which often fail to provide actionable or contextually relevant information to users. The system tracks the status of alerts, including whether they have been acknowledged, resolved, or require further action. Based on this tracked status, the system dynamically modifies subsequent communications related to the alert. For example, if an alert remains unresolved, the system may direct the user to companies offering services that can help address the issue. The system may also analyze historical alert data to identify patterns and tailor recommendations accordingly. The goal is to improve user engagement and resolution rates by providing timely, relevant assistance. The invention may be applied in various domains, such as cybersecurity, healthcare, or industrial monitoring, where alerts require prompt and effective responses. The dynamic alteration of communications ensures that users receive the most appropriate guidance based on the current state of the alert.
Unknown
July 7, 2020
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