Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A customer interface system operable with a point of sale (POS) system associated with a chain of restaurants, the customer interface system comprising: a wireless mobile computing device having a hardware processor and a computer memory, the computer memory configured to store a mobile application configured to automatically manage check-in requests; a cloud-accessible data center configured to communicate with the restaurant chain POS system and a database of customer information for a plurality of customers remote from the wireless mobile computing device, and configured to generate and communicate queries to the remote database and comprising an integrated customer interface module stored in a memory of a computer, wherein, when executed, the integrated customer interface module is configured to communicate data with the wireless mobile computing device, the integrated customer interface module configured to: receive a request from the wireless mobile computing device for a specific customer to check in; in response to the request, automatically create an open ticket for adding food items in the restaurant chain POS system; after a query to the remote database, receive information associated with the specific customer; send at least a portion of the specific customer information to the restaurant chain POS system; and add the specific customer information portion to the open ticket so that the open ticket is uniquely associated with the specific customer.
The system involves a customer interface for restaurant chains that integrates with point-of-sale (POS) systems to streamline customer check-ins. The system includes a mobile application on a wireless device and a cloud-based data center. The mobile app allows customers to request check-ins, which triggers the data center to create an open ticket in the restaurant's POS system. The data center queries a remote customer database to retrieve relevant information, such as loyalty program details or preferences, and sends this data to the POS system. The system then associates the customer's information with the open ticket, ensuring the order is uniquely linked to the customer. This automation reduces manual entry errors and enhances service efficiency by pre-populating customer details in the POS system. The solution addresses inefficiencies in traditional check-in processes, where staff manually enter customer information, leading to delays and inaccuracies. The system improves accuracy, speeds up service, and enhances the customer experience by leveraging cloud-based data integration and mobile technology.
2. The system of claim 1 , wherein the integrated customer interface module is further configured to automatically detect a current location of the specific customer.
A system for enhancing customer interactions in a service environment includes an integrated customer interface module that automatically detects a customer's current location. The system is designed to improve service delivery by providing location-aware features, such as personalized recommendations, targeted promotions, or automated assistance based on the customer's physical position within a facility. The module uses location detection technologies, such as GPS, Wi-Fi triangulation, or beacon-based tracking, to determine the customer's precise location in real time. This data is then used to trigger contextually relevant actions, such as directing the customer to nearby services, adjusting digital signage, or alerting staff members to the customer's presence. The system may also integrate with other modules, such as a customer profile database or a service scheduling system, to further customize interactions. By automating location detection, the system reduces manual input requirements and enhances the efficiency of service delivery, ensuring a seamless and personalized experience for the customer. The technology is particularly useful in retail stores, hospitals, airports, and other environments where location-based services can improve operational workflows and customer satisfaction.
3. The system of claim 1 , wherein the integrated customer interface module is further configured to automatically calculate one or more payment options for the customer, the payment options comprising one or more of debit card, credit card, cash, gift card, and loyalty program points.
This invention relates to a customer interface system designed to streamline payment processing in retail or service environments. The system addresses inefficiencies in traditional payment methods by integrating multiple payment options into a unified interface, reducing transaction time and improving customer experience. The system includes an integrated customer interface module that interacts with a payment processing module to handle various payment methods. The interface module is configured to automatically calculate one or more payment options for the customer, including debit card, credit card, cash, gift card, and loyalty program points. This automation ensures that customers can quickly select and process their preferred payment method without manual intervention. The system may also include a transaction validation module to verify payment details and a receipt generation module to provide customers with transaction records. By consolidating these functions, the system enhances transaction speed, accuracy, and convenience, making it suitable for high-volume retail or service settings. The invention aims to reduce checkout delays and improve operational efficiency by eliminating the need for separate payment terminals or manual calculations.
4. The system of claim 1 , wherein the information associated with the specific customer comprises at least one of the customer's name, the customer's profile maintained by a merchant or a group of related merchants, picture, loyalty program ID, past dining history, food preferences, allergies, and a favorite entree.
This invention relates to a customer recognition system for merchants, particularly in dining or retail environments, that enhances personalized service by storing and retrieving detailed customer information. The system addresses the challenge of providing tailored experiences by maintaining a comprehensive profile for each customer, which includes identifying details such as the customer's name, profile data managed by a merchant or merchant group, and a photograph. Additionally, the system tracks loyalty program memberships, past dining history, food preferences, dietary restrictions like allergies, and favorite menu items. This information is used to customize interactions, such as suggesting preferred dishes or accommodating dietary needs, thereby improving customer satisfaction and operational efficiency. The system may be integrated into point-of-sale or mobile applications to ensure seamless access to customer data during transactions. By leveraging this detailed profiling, merchants can offer more personalized service, streamline ordering processes, and build stronger customer relationships. The invention is particularly useful in restaurants, cafes, or retail stores where repeat customers benefit from tailored recommendations and faster service.
5. The system of claim 1 , wherein the integrated customer interface module is further configured to send a notification to one restaurant in the restaurant chain that has been associated with the check in request from the wireless mobile device, wherein the notification comprises the request for the specific customer to check in and at least a portion of the customer information.
This invention relates to a system for managing customer check-ins at restaurant chains. The system addresses the problem of inefficient customer check-in processes, which can lead to delays, miscommunication, and poor customer experiences. The system includes an integrated customer interface module that facilitates seamless check-ins by allowing customers to check in via a wireless mobile device. The system also includes a restaurant chain management module that manages data for multiple restaurants within a chain, ensuring consistency and coordination across locations. The integrated customer interface module is configured to send a notification to a specific restaurant in the chain that has been associated with the customer's check-in request. This notification includes the request for the customer to check in and at least a portion of the customer's information, such as name, reservation details, or preferences. This ensures that the restaurant staff is promptly informed of the customer's arrival, allowing for faster service and personalized attention. The system may also include a customer database module that stores customer profiles, including preferences, order history, and loyalty program details, to enhance the check-in experience. Additionally, a restaurant chain communication module may be used to synchronize data and notifications across multiple restaurant locations, ensuring that all relevant information is available to the appropriate staff. The system improves efficiency by automating the check-in process and providing real-time updates to restaurant staff, leading to better customer satisfaction and operational performance.
6. The system of claim 1 , wherein the integrated customer interface module is further configured to receive food order details from the specific customer and to present a bill to the specific customer.
This invention relates to a customer interface system for food service environments, addressing the need for streamlined order management and billing. The system includes an integrated customer interface module that facilitates direct interaction between customers and the food service establishment. The module is designed to receive food order details from a specific customer, allowing them to place orders efficiently. Additionally, the module generates and presents a bill to the customer, ensuring transparent and immediate payment processing. The system may also include a customer identification module to authenticate and verify the customer's identity before processing orders or transactions. This ensures secure and personalized service. The integrated interface module may further interact with a backend order management system to process and track orders in real-time, improving operational efficiency. The system aims to enhance the customer experience by providing a seamless, automated process for ordering and payment, reducing wait times and minimizing errors in order fulfillment. The invention is particularly useful in restaurants, cafes, or other food service settings where quick and accurate order processing is critical.
7. The system of claim 1 , wherein the integrated customer interface module is further configured to receive payment instructions from the specific customer.
A system for managing customer interactions in a financial or service-based environment includes an integrated customer interface module that facilitates communication between a customer and a service provider. The system addresses the challenge of streamlining customer interactions by consolidating multiple communication channels into a single interface, reducing complexity and improving efficiency. The integrated customer interface module is designed to handle various types of customer requests, including service inquiries, account management, and transaction processing. In addition to handling general customer interactions, the system is configured to receive payment instructions from a specific customer. This feature allows customers to initiate, modify, or confirm payment transactions directly through the interface, ensuring secure and seamless financial transactions. The system may also include authentication mechanisms to verify the customer's identity before processing payment instructions, enhancing security and preventing unauthorized access. The integrated customer interface module may further include features such as real-time updates, transaction history tracking, and automated notifications to keep the customer informed about their account status and transaction details. The system may also support multiple payment methods, including credit/debit cards, digital wallets, and bank transfers, providing flexibility and convenience for customers. By centralizing these functions, the system improves the overall customer experience while reducing the need for manual intervention by service providers.
8. The system of claim 7 , wherein the payment instructions comprise at least one of payment card type, payment card information, tip, and loyalty program information.
A payment processing system is designed to facilitate secure and efficient transactions between a user and a merchant. The system includes a payment terminal configured to receive payment instructions from a user, where these instructions may include details such as payment card type, payment card information, tip amount, and loyalty program information. The payment terminal processes these instructions to authorize and complete the transaction. The system also includes a payment server that communicates with the payment terminal to verify payment details, process the transaction, and ensure compliance with security protocols. Additionally, the system may include a user device, such as a smartphone or tablet, that interacts with the payment terminal to transmit payment instructions securely. The payment terminal may also be configured to display transaction details, including the total amount, tip, and loyalty program rewards, before finalizing the transaction. This system enhances transaction security and convenience by allowing users to provide detailed payment information, including optional tips and loyalty program participation, directly through the payment terminal or a connected user device. The system ensures seamless integration between the payment terminal, payment server, and user device to streamline the payment process while maintaining data security.
9. The system of claim 1 , wherein the integrated customer interface module is further configured to automatically communicate with a card reader and to process a payment from the specific customer.
A system for managing customer interactions includes an integrated customer interface module that facilitates communication with a card reader to process payments from a specific customer. The system also includes a customer identification module that identifies the customer based on biometric data, such as facial recognition, and a customer interaction module that retrieves customer-specific information from a database. The customer interaction module presents this information to the customer through the interface module, which may include a display or audio output. The system further includes a customer service module that provides additional assistance, such as answering questions or resolving issues, based on the retrieved customer data. The integrated customer interface module is designed to streamline the payment process by automatically interfacing with the card reader, reducing manual input and improving transaction efficiency. The system ensures secure and personalized customer interactions by combining biometric identification with automated payment processing.
10. The system of claim 1 , wherein the integrated customer interface module is further configured to receive feedback from the specific customer regarding dining experience.
The system is designed for restaurant management, focusing on enhancing customer experience and operational efficiency. It includes an integrated customer interface module that facilitates communication between customers and restaurant staff. This module allows customers to place orders, request assistance, and provide feedback on their dining experience. The system also includes a staff management module that assigns tasks to employees based on customer requests and operational needs. A data analytics module collects and analyzes customer feedback and operational data to generate insights for improving service quality and efficiency. The system may also include a reservation management module to handle bookings and seating arrangements. The integrated customer interface module is specifically configured to receive feedback from customers regarding their dining experience, enabling real-time adjustments to service and future improvements. The system aims to streamline restaurant operations while enhancing customer satisfaction through personalized interactions and data-driven decision-making.
11. A computer implemented method for interacting with a customer at a specific one of a chain of restaurants, the method comprising: performing via a processor, under control of an integrated customer interface module stored in a computer memory located at a cloud-accessible data center and configured to remotely communicate with a wireless mobile computing device of a customer and a point of sale (POS) system of the restaurant chain, the actions of: via communication with the wireless mobile computing device, receiving a request from the customer to check in at a specific restaurant of the chain of restaurants, wherein the specific restaurant is determined by a location of the customer; upon receipt of the request, automatically creating an open ticket for adding food items in the POS system; upon querying a remote database, receiving customer information specific to the customer from the remote database; upon receiving the customer information, sending at least a portion of the customer information to the POS system; and adding the customer specific information portion to the open ticket.
This invention relates to a cloud-based system for managing customer interactions at a specific restaurant within a chain, addressing inefficiencies in traditional check-in and order management processes. The system uses a cloud-accessible customer interface module to facilitate communication between a customer's mobile device, a restaurant's point-of-sale (POS) system, and a remote database. When a customer requests to check in at a nearby restaurant, the system automatically creates an open ticket in the POS system for adding food items. The system then retrieves customer-specific information from a remote database, such as preferences or order history, and sends this data to the POS system, where it is added to the open ticket. This streamlines the ordering process by pre-populating relevant customer information, reducing manual data entry and improving accuracy. The system ensures seamless integration between mobile devices, cloud databases, and POS systems, enhancing the customer experience and operational efficiency for restaurant staff. The invention is particularly useful in restaurant chains where maintaining consistent service across locations is critical.
12. The method of claim 11 , wherein the method further comprises performing the action of automatically detecting a current location of the customer.
A system and method for enhancing customer service interactions by integrating location-based data. The technology addresses the challenge of providing personalized and context-aware assistance by dynamically adapting service responses based on a customer's real-time location. The method involves automatically detecting the current location of the customer, which may be achieved through GPS, Wi-Fi triangulation, or other geolocation techniques. This location data is then used to tailor service interactions, such as routing calls to the nearest support center, providing location-specific troubleshooting guidance, or offering nearby service options. The system may also correlate the customer's location with historical data, such as past service requests or device usage patterns, to further refine the assistance provided. By leveraging real-time location intelligence, the method improves the efficiency and relevance of customer support, reducing resolution times and enhancing user satisfaction. The approach is particularly useful in industries like telecommunications, retail, and field service, where location context plays a critical role in problem-solving and service delivery.
13. The method of claim 11 , wherein the method further comprises performing the action of receiving a bill and automatically calculating one or more payment options, the payment options comprising one or more of debit card, credit card, cash, gift card, and loyalty program points.
This invention relates to automated payment processing systems designed to streamline financial transactions. The technology addresses the inefficiency and complexity of traditional payment methods by providing a unified system that integrates multiple payment options into a single interface. The system receives a bill and automatically calculates available payment options, which may include debit card, credit card, cash, gift card, and loyalty program points. This automation reduces manual input errors and accelerates transaction processing. The system dynamically evaluates the user's available payment methods, ensuring real-time accuracy and flexibility. By consolidating diverse payment options, the invention enhances user convenience and reduces the need for multiple separate transactions. The solution is particularly useful in retail, e-commerce, and service industries where quick and accurate payment processing is critical. The automated calculation of payment options ensures compliance with financial regulations and minimizes fraud risks by validating payment sources in real time. This approach improves transaction security and user satisfaction by providing a seamless and efficient payment experience.
14. The method of claim 11 , wherein the customer information comprises at least one of the customer's name, the customer's profile maintained by a merchant or a group of related merchants, picture, loyalty program ID, past dining history, food preferences, allergies, and a favorite entree.
This invention relates to a system for managing customer information in a dining or retail environment, particularly for enhancing personalized service and operational efficiency. The system collects and stores detailed customer data to improve interactions between customers and merchants. The customer information includes various identifiers and preferences, such as the customer's name, profile maintained by a merchant or a group of related merchants, a picture, loyalty program ID, past dining history, food preferences, allergies, and a favorite entree. This data is used to tailor services, streamline transactions, and enhance customer satisfaction. The system may integrate with existing merchant databases or loyalty programs to consolidate customer records. By leveraging this information, merchants can provide personalized recommendations, expedite ordering processes, and ensure dietary restrictions are respected. The invention aims to improve the dining experience by reducing wait times, minimizing errors, and fostering stronger customer relationships through data-driven insights. The system may also support group-related merchants, allowing shared access to customer profiles across multiple locations or affiliated businesses. This approach enhances consistency and convenience for customers while optimizing merchant operations.
15. The method of claim 11 , wherein the method further comprises performing the action of notifying a host at the specific restaurant where the customer has checked in and providing at least a portion of the customer information to the specific restaurant.
This invention relates to a system for managing customer check-ins at restaurants and providing relevant customer information to restaurant hosts. The problem addressed is the lack of real-time communication between customers and restaurants during the check-in process, leading to inefficiencies in seating and service. The method involves a customer using a mobile device to check in at a specific restaurant. Upon check-in, the system automatically notifies the restaurant host, providing at least some of the customer's information, such as name, party size, or reservation details. This allows the host to prepare for the customer's arrival, improving service efficiency. The system may also include additional features, such as tracking customer preferences or past visits, which can be shared with the restaurant to enhance personalized service. The method ensures seamless coordination between the customer and the restaurant, reducing wait times and improving the dining experience. The invention is particularly useful in busy restaurants where managing check-ins manually is challenging.
16. The method of claim 11 , wherein the method further comprises performing the action of receiving food order details from the customer and presenting a total amount due to the customer.
This invention relates to a system for processing food orders, particularly in a restaurant or food service environment. The problem addressed is the need for an efficient and user-friendly method to handle customer orders, including order details and payment processing. The method involves receiving food order details from a customer, which may include item selections, quantities, and customization options. The system then calculates the total amount due based on the order details and presents this total to the customer. This step ensures transparency in pricing and helps the customer confirm their order before finalizing payment. The method may also include additional steps such as order validation, payment processing, and order fulfillment, ensuring a seamless transaction from order placement to delivery or pickup. The system may be implemented via a digital interface, such as a mobile app or kiosk, to streamline the ordering process and reduce errors. The invention aims to improve customer experience by providing clear, real-time order information and payment details.
17. The method of claim 11 , wherein the method further comprises performing the action of receiving payment instructions from the customer.
A system and method for processing financial transactions involves a payment processing platform that facilitates secure and efficient transactions between customers and merchants. The system addresses the problem of fragmented payment methods and the need for a unified, secure, and user-friendly payment solution. The method includes receiving transaction details from a customer, validating the transaction, and executing the payment. Additionally, the method involves receiving payment instructions from the customer, which may include specifying payment methods, scheduling payments, or setting up recurring transactions. The system ensures secure transmission and processing of payment data, reducing the risk of fraud and enhancing transaction reliability. The method may also include generating transaction confirmations and providing real-time updates to the customer and merchant. The system integrates with multiple payment networks and financial institutions, allowing for seamless processing across different payment methods. The method further ensures compliance with financial regulations and industry standards, providing a secure and compliant payment environment. The system is designed to be scalable, supporting high transaction volumes while maintaining performance and security.
18. The method of claim 17 , wherein the payment instructions comprise at least one of payment card type, payment card information, tip, and loyalty program information.
This invention relates to payment processing systems, specifically methods for handling payment instructions in transactions. The technology addresses the need for efficient and flexible payment processing by enabling detailed payment instructions to be included in transaction requests. The method involves transmitting payment instructions that may include various types of payment data, such as payment card type, payment card information, tip amounts, and loyalty program information. This allows for comprehensive transaction processing that accommodates different payment scenarios, including tips and loyalty rewards. The system ensures that all necessary payment details are provided upfront, reducing the need for additional communication or corrections during processing. By supporting multiple payment instruction types, the method enhances transaction flexibility and accuracy, improving the overall payment experience for users and merchants. The invention is particularly useful in environments where transactions involve multiple payment components, such as dining or retail settings where tips and loyalty programs are common. The method integrates seamlessly with existing payment networks, ensuring compatibility with standard payment protocols while adding enhanced functionality.
19. The method of claim 11 , wherein the method further comprises performing the action of receiving billing information from a card reader and processing a payment from the customer.
This invention relates to a system for processing payments in a transaction environment, particularly for handling customer payments using card readers. The system addresses the need for efficient and secure payment processing in retail or service environments where transactions are conducted with payment cards. The method involves receiving billing information from a card reader, which captures payment details such as card numbers, expiration dates, and security codes. The system then processes the payment by transmitting the billing information to a payment processor or financial institution for authorization and settlement. This ensures secure and accurate transaction handling, reducing errors and fraud risks. The method may also include additional steps such as verifying the card details, encrypting the data for secure transmission, and generating a receipt for the customer. The system integrates with existing point-of-sale (POS) or mobile payment solutions to streamline the payment workflow, improving transaction speed and reliability. The invention enhances the convenience and security of card-based payments in various commercial settings.
20. A computer implemented method for interacting with a customer of a restaurant chain, the method comprising: performing, under control of an integrated customer interface module stored in a computer memory located at a cloud-accessible data center and configured to remotely communicate with a wireless mobile device of a customer and a point of sale (POS) system associated with the restaurant chain, the actions of: receiving a request from the customer to check in; automatically generating an instruction in the POS system; receiving information regarding the customer from a remote database; and sending at least a portion of the information regarding the customer to the POS system.
This invention relates to a cloud-based system for managing customer interactions in a restaurant chain. The system addresses the problem of inefficient customer check-in processes, which often require manual data entry and lack integration between mobile devices and point-of-sale (POS) systems. The solution automates customer check-ins by using an integrated customer interface module hosted in a cloud-accessible data center. This module communicates with a customer's wireless mobile device and the restaurant's POS system. When a customer requests to check in, the system automatically generates an instruction in the POS system, retrieves customer information from a remote database, and sends relevant details to the POS system. This eliminates manual data entry, reduces wait times, and ensures accurate customer records are available at the point of service. The system streamlines operations by centralizing customer data and enabling seamless communication between mobile devices and POS systems, improving efficiency and customer experience in restaurant environments.
Unknown
September 22, 2020
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