Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A method comprising: integrating, by a processing device, a plurality of food ordering channels into a single application executed by the processing device, wherein each of the plurality of food ordering channels is associated with a different application enabling ordering from a plurality of merchants, and wherein the single application is configured to interface with each of the different applications via a different corresponding application program interface (API) to receive and process a plurality of food orders; receiving, by the single application via a first API associated with a first food ordering channel of the plurality of food ordering channels, a first food order from the first food ordering channel, wherein the first food order is received by the first food ordering channel from a first user device in a first format; receiving, by the single application via a second API associated with a second food ordering channel of the plurality of food ordering channels, a second food order from the second food ordering channel, wherein the second food order is received by the second food ordering channel from a second user device in a second format; converting, by the single application, the first food order from a first format associated with the first food ordering channel to a uniform format associated with the single application; converting, by the single application, the second food order of the plurality of food orders from a second format associated with the second food ordering channel to the uniform format associated with the single application; aggregating, by the single application executed by the processing device, the first food order in the uniform format and the second food order in the uniform format into an aggregated order queue; causing, by the single application, at least a portion of the aggregated order queue to be displayed via an interface of the user device; selecting a first delivery channel of a plurality of delivery channels to manage delivery of the first food order based at least in part on first data received from a first system associated with the first delivery channel; selecting a second delivery channel of the plurality of delivery channels to manage delivery of the second food order based at least in part on second data received from a second system associated with the first delivery channel; transmitting first details associated with the first food order to the first system associated with the first delivery channel; and transmitting second details associated with the second food order to the second system associated with the second delivery channel.
This invention relates to a centralized food ordering and delivery management system that integrates multiple food ordering platforms into a single application. The system addresses the fragmentation of food ordering services, where users and merchants must interact with separate applications for different ordering channels. The solution consolidates orders from various food ordering platforms, each with its own application and data format, into a unified system. The single application interfaces with each ordering platform via their respective APIs to receive and process orders. Orders from different platforms are converted into a uniform format and aggregated into a single order queue. The system then displays the aggregated orders to users and selects appropriate delivery channels for each order based on real-time data from delivery service systems. Delivery details for each order are transmitted to the corresponding delivery service, streamlining the fulfillment process. This approach improves efficiency by centralizing order management and optimizing delivery logistics across multiple platforms.
2. The method of claim 1 , further comprising: coordinating with the first system associated with the first delivery channel to arrange for delivery of one or more items of the first food order to a delivery address.
This invention relates to a system for managing food orders across multiple delivery channels, such as online platforms, mobile apps, or in-store kiosks. The problem addressed is the inefficiency and complexity of handling food orders from different sources, which can lead to delays, errors, and poor customer experience. The method involves receiving a first food order from a first delivery channel, such as an online platform, and a second food order from a second delivery channel, such as a mobile app. The system processes these orders by determining the availability of items in the orders and generating a consolidated order for fulfillment. The system also coordinates with the first delivery channel to arrange delivery of the items to a specified address, ensuring timely and accurate delivery. Additionally, the system may track the status of the orders, update inventory in real-time, and provide notifications to customers and staff. The method may also include handling payment processing, order modifications, and customer preferences to enhance the ordering experience. The system aims to streamline food order management, reduce errors, and improve efficiency in food service operations.
3. The method of claim 1 , wherein the first system associated with the first delivery channel and the first food ordering channel are associated with different entities.
This invention relates to a method for managing food delivery orders across multiple systems and channels. The method addresses the challenge of coordinating food orders between different entities operating separate delivery and ordering systems, ensuring seamless integration and efficient order processing. The method involves a first system associated with a first delivery channel and a first food ordering channel, where these systems are operated by different entities. The first system processes an order received through the first food ordering channel and assigns it to the first delivery channel. A second system, associated with a second delivery channel and a second food ordering channel, may also be involved, where these systems are operated by the same entity. The second system processes an order received through the second food ordering channel and assigns it to the second delivery channel. The method ensures that orders are routed correctly between the systems, even when they are managed by different entities, improving coordination and reducing errors in order fulfillment. This approach enhances efficiency in food delivery operations by integrating disparate systems while maintaining operational independence for each entity.
4. The method of claim 1 , analyzing a set of food order details of the aggregated order queue; generating analytic data based on analyzing the set of food order details, wherein the analytic data comprises information associated with a performance of the first ordering channel and the second ordering channel; and generating a report comprising the analytic data.
This invention relates to a system for managing and analyzing food orders from multiple ordering channels, such as mobile apps, websites, or in-store kiosks. The system aggregates orders from different channels into a unified queue and processes them efficiently. The method involves analyzing order details from this aggregated queue to generate performance analytics for each ordering channel. The analytic data includes metrics such as order processing time, accuracy, and customer satisfaction, allowing businesses to compare the efficiency and effectiveness of different ordering methods. The system then generates a report summarizing these analytics, enabling operators to identify bottlenecks, optimize workflows, and improve service quality. By tracking performance across channels, the system helps businesses make data-driven decisions to enhance customer experience and operational efficiency. The solution is particularly useful for restaurants and food service providers handling high volumes of orders from diverse digital and physical channels.
5. The method of claim 1 , further comprising: determining the first data associated with the first delivery channel, wherein the first data represents a first estimated availability for the first delivery channel; and determining the second data associated with the second delivery channel, wherein the second data represents a second estimated availability for the second delivery channel.
This invention relates to systems for optimizing delivery channel selection based on estimated availability. The problem addressed is the need to efficiently determine the best delivery channel for a task or resource by assessing the availability of multiple channels. The invention provides a method that includes evaluating the estimated availability of at least two delivery channels to improve decision-making in routing or distribution processes. The method involves determining first data associated with a first delivery channel, where this data represents the first channel's estimated availability. Similarly, second data is determined for a second delivery channel, representing its estimated availability. These availability estimates may be used to select the most suitable channel for a given task, such as delivering goods, transmitting data, or allocating resources. The availability data could be derived from historical performance, real-time monitoring, or predictive analytics. By comparing the estimated availabilities of the channels, the system can make informed decisions to optimize efficiency, reduce delays, or minimize costs. This approach is particularly useful in logistics, telecommunications, or any system requiring dynamic channel selection based on availability metrics.
6. The method of claim 1 , further comprising: receiving confirmation information from the first delivery channel relating to delivery of the first food order.
A system and method for managing food order delivery across multiple channels involves coordinating orders from different sources, such as mobile apps, websites, or in-store systems, and ensuring proper routing to fulfillment and delivery services. The method includes receiving a first food order from a first delivery channel, such as a mobile app, and transmitting the order to a fulfillment system for preparation. The fulfillment system processes the order and assigns it to a delivery service for transportation to the customer. The method further includes receiving confirmation information from the first delivery channel regarding the successful delivery of the first food order. This confirmation may include delivery status updates, customer feedback, or payment confirmation, ensuring transparency and accountability in the delivery process. The system may also handle additional orders from other channels, such as a second food order from a website, and similarly route them through the fulfillment and delivery systems while tracking their status. The method ensures seamless coordination between multiple delivery channels, fulfillment systems, and delivery services to improve order accuracy and customer satisfaction.
7. A system comprising: a memory to store instructions; and a processing device operatively coupled to the memory, the processing device to execute the instructions to: receive, by a single application executed by the processing device via a first application programming interface (API) associated with a first food ordering channel, a first food order in a first format from the first food ordering channel of a plurality of food ordering channels, wherein each of the plurality of food ordering channels is associated with a different application enabling ordering from a plurality of merchants; receive, by the single application via a second API associated with a second food ordering channel, a second food order in a second format from the second food ordering channel of the plurality of food ordering channels, wherein the application is configured to interface with a first application associated with the first food ordering channel and a second application associated with the second food ordering channel to intake and process the plurality of food orders; convert, by the single application, the first food order from a first format associated with the first food ordering channel to a uniform format associated with the single application; convert, by the single application, the second food order of the plurality of food orders from a second format associated with the second food ordering channel to the uniform format associated with the single application; aggregate, by the single application executed by the processing device, the first food order in the uniform format and the second food order in the uniform format into an aggregated order queue; cause, by the single application, at least a portion of the aggregated order queue to be displayed via an interface of the user device; select a first delivery channel of a plurality of delivery channels to manage delivery of the first food order based at least in part on first data received from a first system associated with the first delivery channel; select a second delivery channel of the plurality of delivery channels to manage delivery of the second food order based at least in part on second data received from a second system associated with the first delivery channel; transmit first details associated with the first food order to the first system associated with the first delivery channel; and transmit second details associated with the second food order to the second system associated with the second delivery channel.
The system is designed for managing food orders from multiple ordering channels and coordinating delivery through various delivery services. The problem addressed is the fragmentation of food ordering platforms, where each channel (e.g., apps, websites) uses different formats and APIs, making it difficult to process orders efficiently. The system consolidates orders from different channels into a unified format, allowing seamless aggregation and management. The system includes a processing device and memory storing instructions for a single application that interfaces with multiple food ordering channels via their respective APIs. The application receives orders in their native formats, converts them to a uniform format, and aggregates them into a single order queue. This queue is displayed on a user device interface, enabling centralized order management. Additionally, the system selects appropriate delivery channels for each order based on data from delivery service systems. It transmits order details to the selected delivery services, ensuring proper fulfillment. The solution streamlines order processing and delivery coordination across diverse platforms, improving efficiency for both merchants and delivery providers.
8. The system of claim 7 , the processing device to: coordinate with the first system associated with the first delivery channel to arrange for delivery of one or more items of the first food order to a delivery address.
A system for managing food order fulfillment across multiple delivery channels addresses the challenge of efficiently coordinating orders from different sources to ensure timely and accurate delivery. The system integrates with a first system associated with a first delivery channel, such as a restaurant's internal ordering platform or a third-party food delivery service. The processing device within the system coordinates with this first system to arrange the delivery of one or more items from a first food order to a specified delivery address. This coordination may involve verifying order details, confirming availability of items, and scheduling delivery logistics. The system ensures seamless communication between the delivery channel and the fulfillment process, reducing errors and improving delivery efficiency. By automating the coordination between different systems, the invention streamlines the order fulfillment process, enhancing customer satisfaction and operational efficiency for food service providers. The system may also include additional features, such as real-time tracking, order status updates, and integration with multiple delivery channels to provide a comprehensive solution for food order management.
9. The system of claim 7 , wherein the first system associated with the first delivery channel and the first food ordering channel are associated with different entities.
A system for managing food delivery operations involves coordinating multiple delivery channels and food ordering channels to improve efficiency and customer experience. The system integrates a first delivery channel and a first food ordering channel, where each channel is associated with different entities. This allows for seamless interaction between distinct businesses, such as a restaurant and a third-party delivery service, enabling streamlined order processing, real-time tracking, and optimized logistics. The system ensures that orders placed through the food ordering channel are efficiently routed to the appropriate delivery channel, reducing delays and improving coordination between the entities involved. By associating different entities with each channel, the system supports flexible business models, such as partnerships between restaurants and delivery providers, while maintaining clear operational boundaries. The integration also enhances data sharing, allowing for better inventory management, demand forecasting, and customer service. This approach addresses challenges in multi-entity food delivery systems, such as miscommunication, inefficiencies, and lack of transparency, by providing a unified platform for order management and delivery coordination.
10. The system of claim 7 , the processing device to: analyze a set of food order details of the aggregated order queue; generate analytic data based on analyzing the set of food order details, wherein the analytic data comprises information associated with a performance of the first ordering channel and the second ordering channel; and generate a report comprising the analytic data.
A system for analyzing food order performance across multiple ordering channels processes aggregated orders from different sources, such as mobile apps, websites, or in-store kiosks. The system collects and analyzes order details, including order volume, timing, and channel-specific metrics, to assess the efficiency and effectiveness of each ordering channel. By comparing performance data, such as order fulfillment speed, accuracy, and customer satisfaction, the system generates insights into how different channels contribute to overall operations. These insights are compiled into a report, providing actionable analytics for optimizing order management, resource allocation, and customer experience. The system helps businesses identify bottlenecks, improve workflow efficiency, and enhance service quality by leveraging data-driven decision-making. This approach ensures that ordering channels operate at peak performance, reducing delays and errors while maximizing customer satisfaction.
11. The system of claim 7 , the processing device to: determine the first data associated with the first delivery channel, wherein the first data represents a first estimated availability for the first delivery channel; and determine the second data associated with the second delivery channel, wherein the second data represents a second estimated availability for the second delivery channel.
This invention relates to a system for managing delivery channels, addressing the challenge of optimizing resource allocation and availability across multiple delivery methods. The system includes a processing device that evaluates the estimated availability of different delivery channels to improve efficiency and reliability in logistics or distribution operations. The processing device assesses the first data associated with a first delivery channel, where this data reflects the first estimated availability of that channel. Similarly, it determines the second data linked to a second delivery channel, representing the second estimated availability. These availability estimates may include factors such as capacity, scheduling, or operational constraints. By analyzing these metrics, the system can dynamically adjust resource allocation, prioritize channels, or reroute deliveries to ensure optimal performance. The system may also integrate additional features, such as real-time monitoring or predictive analytics, to enhance decision-making. This approach helps businesses streamline operations, reduce delays, and improve customer satisfaction by leveraging data-driven insights to manage delivery channels effectively.
12. The system of claim 7 , the processing device to: receive confirmation information from the first delivery channel relating to delivery of the first food order.
A system for managing food order deliveries includes a processing device that receives confirmation information from a first delivery channel regarding the delivery of a first food order. The system also includes a user interface for displaying order status information and a communication interface for transmitting order details to a delivery service. The processing device is configured to generate and transmit order details to the delivery service via the communication interface, monitor the status of the order through the first delivery channel, and update the user interface with real-time delivery information. The system may also include a second delivery channel for handling additional food orders, with the processing device coordinating between multiple delivery channels to ensure timely and accurate order fulfillment. The system addresses the problem of inefficient order tracking and communication gaps between food providers and delivery services by centralizing order management and providing real-time updates to users. This improves transparency and reliability in food delivery operations.
13. A non-transitory computer-readable storage medium having computer-executable instructions stored thereon that, if executed by a processing device, cause the processing device to: receive, by a single application executed by the processing device via a first application programming interface (API) associated with a first food ordering channel, a first food order in a first format from the first food ordering channel of a plurality of food ordering channels, wherein each of the plurality of food ordering channels is associated with a different application enabling ordering from a plurality of merchants; receive, by the single application via a second API associated with a second food ordering channel, a second food order in a second format from the second food ordering channel of the plurality of food ordering channels, wherein the application is configured to interface with a first application associated with the first food ordering channel and a second application associated with the second food ordering channel to intake and process the plurality of food orders; convert, by the single application, the first food order from a first format associated with the first food ordering channel to a uniform format associated with the single application; convert, by the single application, the second food order of the plurality of food orders from a second format associated with the second food ordering channel to the uniform format associated with the single application; aggregate, by the single application executed by the processing device, the first food order in the uniform format and the second food order in the uniform format into an aggregated order queue; cause, by the single application, at least a portion of the aggregated order queue to be displayed via an interface of the user device; select a first delivery channel of a plurality of delivery channels to manage delivery of the first food order based at least in part on first data received from a first system associated with the first delivery channel; select a second delivery channel of the plurality of delivery channels to manage delivery of the second food order based at least in part on second data received from a second system associated with the first delivery channel; transmit first details associated with the first food order to the first system associated with the first delivery channel; and transmit second details associated with the second food order to the second system associated with the second delivery channel.
The invention relates to a system for managing food orders from multiple ordering channels and coordinating delivery through multiple delivery channels. The problem addressed is the fragmentation of food ordering platforms, where each channel (e.g., mobile apps, websites) uses different formats and APIs, making it difficult for merchants to process orders efficiently. Additionally, delivery logistics are often managed separately, leading to inefficiencies. The system uses a single application that interfaces with multiple food ordering channels via their respective APIs. The application receives orders in different formats from each channel, converts them into a uniform format, and aggregates them into a single order queue. This queue is displayed on a user device, allowing merchants to view and manage all orders in a standardized way. The system also selects appropriate delivery channels for each order based on data from delivery systems, ensuring optimal routing. Order details are then transmitted to the selected delivery systems for fulfillment. This approach streamlines order processing and delivery coordination, improving efficiency for merchants and delivery services.
14. The non-transitory computer-readable storage medium of claim 13 , the processing device to: coordinate with the first system associated with the first delivery channel to arrange for delivery of one or more items of the first food order to a delivery address.
This invention relates to a system for managing food order deliveries across multiple delivery channels. The problem addressed is the inefficiency and complexity of coordinating food orders from different sources, such as restaurants, grocery stores, or meal kit services, to a single delivery address. The system integrates multiple delivery channels to streamline the process, ensuring timely and accurate delivery of items from different vendors to the same destination. The system includes a processing device that interacts with a first system associated with a first delivery channel. The processing device coordinates with this first system to arrange delivery of one or more items from a first food order to a specified delivery address. The system may also handle additional orders from other delivery channels, consolidating them into a single delivery process. This coordination may involve scheduling, tracking, and managing logistics to ensure all items arrive at the correct location at the desired time. The system optimizes delivery routes, reduces delays, and improves overall efficiency by integrating multiple delivery channels into a unified workflow. This approach simplifies the delivery process for both customers and vendors, enhancing convenience and reliability.
15. The non-transitory computer-readable storage medium of claim 13 , wherein the first system associated with the first delivery channel and the first food ordering channel are associated with different entities.
This invention relates to a system for managing food orders across multiple delivery and ordering channels, particularly where different entities control these channels. The system includes a computer-readable storage medium containing instructions for processing food orders. The instructions enable a first system to receive an order from a first food ordering channel and transmit it to a first delivery channel. The first system is associated with the first delivery channel, while the first food ordering channel is associated with a different entity. This separation allows distinct entities to manage ordering and delivery independently, improving flexibility and scalability in food service operations. The system may also include a second system for handling orders from a second food ordering channel, which may be associated with the same or a different entity than the first ordering channel. The instructions further enable the system to process payments, track order status, and coordinate logistics between the ordering and delivery channels. This approach streamlines food delivery operations by integrating disparate systems while maintaining operational autonomy for each entity involved. The invention addresses challenges in coordinating food orders across multiple platforms and entities, ensuring efficient order fulfillment and improved customer experience.
16. The non-transitory computer-readable storage medium of claim 13 , the processing device to: analyze a set of food order details of the aggregated order queue; generate analytic data based on analyzing the set of food order details, wherein the analytic data comprises information associated with a performance of the first ordering channel and the second ordering channel; and generate a report comprising the analytic data.
This invention relates to a system for managing and analyzing food orders across multiple ordering channels, such as online and in-person systems. The problem addressed is the lack of integrated performance tracking and analytics for food orders processed through different channels, which can lead to inefficiencies in order fulfillment and service quality. The system includes a processing device that aggregates food orders from multiple channels into a unified order queue. The processing device then analyzes the order details, including order types, timings, and channel-specific data, to generate analytic data. This data reflects the performance of each ordering channel, such as order processing speed, accuracy, and customer satisfaction metrics. The system then generates a report summarizing this analytic data, allowing businesses to assess and compare the efficiency and effectiveness of their ordering channels. This enables data-driven decision-making to optimize order management and improve service quality. The system may also prioritize orders based on predefined criteria, such as order type or urgency, to enhance operational efficiency. The generated reports provide actionable insights for improving order fulfillment processes and customer experience.
17. The non-transitory computer-readable storage medium of claim 13 , the processing device to: determine the first data associated with the first delivery channel, wherein the first data represents a first estimated availability for the first delivery channel; and determine the second data associated with the second delivery channel, wherein the second data represents a second estimated availability for the second delivery channel.
This invention relates to a system for managing delivery channel availability in a logistics or supply chain environment. The problem addressed is the need to efficiently assess and compare the estimated availability of multiple delivery channels to optimize routing and resource allocation. The system includes a processing device that analyzes data from at least two delivery channels. For each channel, the processing device determines data representing an estimated availability. The first delivery channel's data reflects its first estimated availability, while the second delivery channel's data reflects its second estimated availability. This allows the system to compare the two channels' capacities or readiness to handle deliveries, enabling better decision-making for logistics planning. The processing device may also evaluate additional factors such as delivery times, costs, or constraints to further refine the selection of the optimal delivery channel. The system ensures that the most suitable channel is chosen based on real-time or near-real-time availability data, improving efficiency and reducing delays in the delivery process. The invention is implemented using a non-transitory computer-readable storage medium, ensuring that the processing logic is preserved and can be executed reliably.
18. The non-transitory computer-readable storage medium of claim 13 , the processing device to: receive confirmation information from the first delivery channel relating to delivery of the first food order.
A system for managing food order deliveries involves multiple delivery channels and automated processing to ensure accurate and efficient order fulfillment. The system addresses challenges in coordinating deliveries across different channels, such as in-store pickup, third-party delivery services, and direct-to-consumer shipping, by integrating real-time tracking and confirmation mechanisms. A processing device receives confirmation information from a first delivery channel, such as a restaurant or fulfillment center, regarding the delivery status of a food order. This confirmation may include details such as order completion, pickup time, or delivery completion, ensuring transparency and accountability in the delivery process. The system may also compare this confirmation with expected delivery parameters, such as estimated time of arrival or order specifications, to detect discrepancies and trigger corrective actions. By automating the confirmation process, the system reduces manual errors, improves customer satisfaction, and enhances operational efficiency for food service providers. The technology is particularly useful in environments where multiple delivery channels are used, ensuring seamless coordination and reliable order fulfillment.
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December 15, 2020
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