Request Distributor

1. A system for request distribution comprising: a storage device to store instructions; a processor, that upon execution of the instructions, instructs the system to: identify an endpoint for routing a request based on a request value and a global lookup table; generate a case identifier, wherein the case identifier comprises a case hint based on the endpoint for routing the request; and route the request to an independent scale group based on the case hint, wherein the independent scale group is selected based on a co-location of a geographic interaction point for a service agent and a data shard corresponding to the request.

2. The system of claim 1 , wherein the data shard is information specific to a user making the request.

3. The system of claim 1 , wherein, the processor is to: detect that there is no co-location of a service agent to process the request and a data shard corresponding to the request; and select the independent scale group based on a distance from a request location to a location of the independent scale group.

4. The system of claim 1 , wherein: the request value comprises a safe harbor restriction; and the case hint reflects the safe harbor restriction.

5. The system of claim 1 , wherein: the independent scale group is selected based on a co-location of a geographic interaction point for a service agent and data shard; the request value comprises a safe harbor restriction; the case hint reflects the safe harbor restriction; and a route of the request determined with priority given first by the safe harbor restriction and then by the co-location of the geographic interaction point and the data shard.

6. The system of claim 1 , wherein the request value comprises one or more of product manufacturing information, a geographic location of a service center, a broad topic included in the request, a date the request was detected, a country of origin of the request, a predominant language of the country of origin of the request, or a location associated with a user making the request.

7. The system of claim 1 , wherein the global lookup table uses a schema to identify a location of a data shard associated with the request value.

8. The system of claim 1 , wherein the processor, upon execution of the instructions, instructs the system to process the request from a web portal.

9. The system of claim 1 , wherein the processor, upon execution of the instructions, instructs the system to process the request from a telephone communication.

10. The system of claim 1 , wherein the processor, upon execution of the instructions, instructs the system to process the request from a web chat application.

11. A method for request distribution, comprising: identifying an endpoint for routing a request based on a request value using a global lookup table; generating a case identifier, wherein the case identifier comprises a case hint based on the endpoint for routing the request; and routing the request to an independent scale group based on the case hint, wherein the independent scale group is selected based on a co-location of a data shard and a geographic interaction point for a service agent.

12. The method of claim 11 , wherein the data shard is information specific to a user making the request.

13. The method of claim 11 , wherein the method comprises: detecting that there is no co-location of a service agent to process the request and a data shard corresponding to the request; and selecting the independent scale group based on a distance from a request location to a location of the independent scale group.

14. The method of claim 11 , wherein: the request value comprises a safe harbor restriction; and the case hint reflects the safe harbor restriction.

15. The method of claim 11 , wherein: the independent scale group is selected based on a co-location of a geographic interaction point for a service agent and the data shard; the request value comprises a safe harbor restriction; the case hint reflects the safe harbor restriction; and a route of the request determined with priority given first to the safe harbor restriction and then to the co-location of the geographic interaction point and the data shard.

16. The method of claim 11 , wherein the request value comprises one or more of product manufacturing information, geographic location of a service center, a broad topic included in the request, a date the request was made, a country of origin of the request, a predominant language of the country of origin of the request, or a location associated with a user making the request.

17. A tangible computer-readable storage media comprising instructions that, in response to an execution by a processor, cause the processor to: identify an endpoint for routing a request based on a request value using a global lookup table; generate a case identifier, wherein the case identifier comprises a case hint based on the endpoint for routing the request; and route the request to an independent scale group based on the case hint, wherein the independent scale group is selected based on a co-location of a data shard and a geographic interaction point for a service agent.

18. The tangible computer-readable storage media of claim 17 , wherein the data shard is information specific to a user making the request.

19. The tangible computer-readable storage media of claim 17 , wherein, the processor may also: detect that there is no co-location of a service agent to process the request and the data shard corresponding to the request; and select the independent scale group based on a distance from a request location to a location of the independent scale group.

20. The tangible computer-readable storage media of claim 17 , wherein: the request value comprises a safe harbor restriction; and the case hint reflects the safe harbor restriction.