Robot for Providing Guidance Service Using Artificial Intelligence and Method of Operating the Same

2. The robot according to claim 1, wherein the processor receives task status information from each of the plurality of external robots and transmits the command for moving an external robot which has completed a task thereof to the second area when the external robot which has completed the task thereof is present based on the received task status information.

4. The robot according to claim 3, wherein the processor determines, as the second area, an area in which the number of robots is smallest among the plurality of areas.

5. The robot according to claim 3, wherein the processor determines, as the second area, as an area in which a ratio of the number of robots to the number of users is largest among the plurality of areas.

8. The robot according to claim 1, wherein the situation information includes one or more of voice information of the user or action information of the user.

13. The method according to claim 12, further comprising determining, as the second area, an area in which the number of robots is smallest among the plurality of areas.

14. The method according to claim 12, further comprising determining, as the second area, as an area in which a ratio of the number of robots to the number of users is largest among the plurality of areas.