Legal claims defining the scope of protection, as filed with the USPTO.
4. The method of claim 3, wherein implementing the pairing strategy in conjunction with the first model to pair the first agent with an available contact comprises comparing a value assigned to the first agent to the first value assigned to the first contact.
5. The method of claim 1, further comprising ordering the first, second, and third contact types, wherein said value ranges are based on the ordering.
6. The method of claim 1, wherein the pairing strategy is a behavioral pairing strategy.
7. The method of claim 1, wherein the pairing strategy is a diagonal behavioral pairing strategy.
9. The system of claim 8, wherein the pairing strategy is a behavioral pairing strategy.
10. The system of claim 8, wherein the pairing strategy is a diagonal behavioral pairing strategy.
12. The article of manufacture of claim 11, wherein the pairing strategy is a behavioral pairing strategy.
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October 11, 2022
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