Legal claims defining the scope of protection, as filed with the USPTO.
2. The method of claim 1, wherein the ongoing call comprises a multi-party open bridge call and the call-related event is associated with a party joining or leaving the open bridge call.
3. The method of claim 1, wherein the call participant is an agent of the contact center.
5. The method of claim 1, wherein the customization instructions relate to a volume associated with playing back any of the plurality of different zip tones.
6. The method of claim 1, wherein the plurality of different zip tones are each uniquely encoded as multiple tones.
7. The method of claim 6, wherein the customization instructions relate to at least one of a relative duration of the multiple tones or a relative frequency of the multiple tones.
8. The method of claim 6, wherein the customization instructions relate to a playback speed of the multiple tones.
11. The system of claim 10, wherein the ongoing call comprises a multi-party open bridge call and the call-related event is associated with a party joining or leaving the open bridge call.
12. The system of claim 10, wherein the call participant is an agent of the contact center.
14. The system of claim 10, wherein the customization instructions relate to a volume associated with playing back any of the plurality of different zip tones.
15. The system of claim 10, wherein the plurality of different zip tones are each uniquely encoded as multiple tones.
16. The system of claim 15, wherein the customization instructions relate a relative duration of the multiple tones.
17. The system of claim 15, wherein the customization instructions relate to a relative frequency of the multiple tones.
18. The system of claim 15, wherein the customization instructions relate to a playback speed of the multiple tones.
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August 8, 2023
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