Service Request Information Transfer System and Method

2. The computer-implemented method of claim 1, further comprising, if the staff closest to where the detected event occurs has accepted the message using the staff terminal, updating information regarding a status of the staff terminal.

5. The service request management terminal of claim 4, wherein the service request management terminal is configured to, if the staff closest to where the detected event occurs has accepted the message using the staff terminal, update information regarding a status of the staff terminal.

6. The service request management terminal of claim 4, wherein the another staff member's staff terminal to which the service request management terminal sends the message is a staff terminal which is located second closest to where the detected event.