Predictive Scoring Based on Key Performance Indicators in Telecomminucations System

2. The method of claim 1, further comprising sending a survey to a subset of the plurality of network users and verifying the output net promoter score using returned survey results.

3. The method of claim 1, further comprising sending a survey to a subset of the plurality of network users and tuning the trained machine learning algorithm using returned survey results.

5. The method of claim 1, wherein the probes collect data being transmitted between a Radio Access Network (RAN) and a Mobility Management Element (MME).

6. The method of claim 1, wherein the probes collect data being transmitted between a Radio Access Network (RAN) and a Serving Gateway (SGW).

7. The method of claim 1, wherein the network failure is associated with a call event that includes a Key Performance Indicator (KPI) associated with call failure, an anomaly, or call degradation.

10. The system of claim 9, further comprising instructions to cause the system to send a survey to a subset of the plurality of network users and verifying the output net promoter score using returned survey results.

11. The system of claim 9, further comprising instructions to cause the system to send a survey to a subset of the plurality of network users and tuning the trained machine learning algorithm using returned survey results.

13. The system of claim 9, wherein the probes collect data transmitted between a Radio Access Network (RAN) and a Mobility Management Element (MME).

14. The system of claim 9, wherein the probes collect data transmitted between a Radio Access Network (RAN) and a Serving Gateway (SGW).

15. The system of claim 9, wherein the network failure is associated with a call event that includes a Key Performance Indicator (KPI) associated with call failure, an anomaly, or call degradation.

16. The system of claim 9, wherein the message is a short message service (SMS) message.

17. The system of claim 16, wherein the SMS message also indicates an action to take.

18. The method of claim 1, wherein the message is a short message service (SMS) message.

19. The method of claim 18, wherein the SMS message also indicates an action to take.