12143537

Apparatuses and Methods Involving Data-Communications Virtual Assistance

PublishedNovember 12, 2024
Assigneenot available in USPTO data we have
Technical Abstract

Patent Claims
17 claims

Legal claims defining the scope of protection, as filed with the USPTO.

2

2. The apparatus of claim 1, wherein the computing-processor circuitry is to cause the data-communications server to provide the data-communication services on behalf of the one or more users of the client-specific endpoint device after the context data is identified or generated.

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3. The apparatus of claim 1, wherein the data communications refers to or includes a voice call.

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4. The apparatus of claim 1, wherein the data communications refers to or includes an email or a message.

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5. The apparatus of claim 1, wherein the at least one communications-specific characteristic refers to at least one of: a criticality or importance characteristic; and priority data linked to or involving the data communications.

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6. The apparatus of claim 1, wherein the computing-processor circuitry is to generate audio-clip embeddings related to the data communications involving the client-specific endpoint device and to use the audio-clip embeddings to train a logistic regression model.

7

7. The apparatus of claim 1, wherein the computing-processor circuitry is to use a logistic regression model, as trained based on audio-clip embeddings associated with the data communications involving the client-specific endpoint device.

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8. The apparatus of claim 1, wherein the computing-processor circuitry is configured as a data-communications virtual assistant for processing and routing the data communications on behalf of a subscriber that is registered to receive the data-communication services provided via the data-communications server.

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9. The apparatus of claim 1, wherein the computing-processor circuitry is to cause the data-communications server to process a subsequent data communications after the context data is identified or generated.

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10. The apparatus of claim 1, wherein the computing-processor circuitry is to cause the data-communications server to route the data communications.

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11. The apparatus of claim 1, further including the data-communications server.

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12. The apparatus of claim 1, further including the data-communications server, and wherein the data-communications server is to provide different respective sets of the data-communication services respectively for different client entities.

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14. The method of claim 13, further including routing the data communications based on one or more sentiment characteristics included among the at least one communications-specific characteristic.

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15. The method of claim 13, further including generating human-readable text based on the data communications.

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16. The method of claim 13, further including generating transaction and event data based on the data communications.

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17. The method of claim 13, further including configuring data for a calendar (“calendar-related data”) based on the data communications, the calendar-related data including one or more of an appointment, a meeting and an event.

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18. The method of claim 13, wherein the computing-processor circuitry analyzes whether a resolution for the data communications was effected and whether there should be a follow-up action relating to the data communications.

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19. The method of claim 13, further including routing the data communications in response to an indication that a person or endpoint device involved in the data communications is not recognized.

Patent Metadata

Filing Date

Unknown

Publication Date

November 12, 2024

Inventors

Arunim Samat
Soumyadeb Mitra
Vijai Gandikota
Manu Mukerji
Solomon Fung

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Cite as: Patentable. “APPARATUSES AND METHODS INVOLVING DATA-COMMUNICATIONS VIRTUAL ASSISTANCE” (12143537). https://patentable.app/patents/12143537

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