Audio Processing Using Artificial Intelligence for Early Disease Identification and Member Engagement

10. The computer-implemented method of claim 1, wherein detecting the condition comprises detection of one or more of early disease risk detection, mental health conditions, neurodegenerative diseases, loss of train of thought, topic shift analysis, dementia, dementia proxy, fraudulent call or claim, social determinants of health barriers, and particular diseases.

11. The computer-implemented method of claim 1, wherein the action to automatically be performed comprises one or more of automated healthcare customer service call summarization, extractive summarization by extracting key utterances which constitute important moments of the call, vector-quantized abstractive summary, automated call center performance review, customer profiling, intelligent routing, quantifying a churn risk, proactive outreach, next best action, call auditing reports for quality assurance, performance improvement, and data consistency checks, and customer service agent review.

22. The system of claim 13, wherein the detection of the condition comprises detection of one or more of early disease risk detection, mental health conditions, neurodegenerative diseases, loss of train of thought, topic shift analysis, dementia, dementia proxy, fraudulent call or claim, social determinants of health barriers, and particular diseases.

23. The system of claim 13, wherein the action to automatically be performed comprises one or more of automated healthcare customer service call summarization, extractive summarization by extracting key utterances which constitute important moments of the call, vector-quantized abstractive summary, automated call center performance review, customer profiling, intelligent routing, quantifying a churn risk, proactive outreach, next best action, call auditing reports for quality assurance, performance improvement, and data consistency checks, and customer service agent review.