Machine Learning Algorithms for Change Management in Information Technology Environment

7. The method of claim 1, wherein the one or more key terms are obtained from a training set maintained by the machine learning model, and wherein the one or more key terms include a name of the first configuration item or an identifier associated with a user of the first configuration item.

14. The system according to claim 8, wherein the one or more key terms are obtained from a training set maintained by the machine learning model, and wherein the one or more key terms include a name of the first configuration item or an identifier associated with a user of the first configuration item.