Information Processing System, Information Processing Method, and Storage Medium

1. An information processing method executed by a computer, the information processing method comprising: correlating support information and a notified target for each of a keyword and status of a salesclerk; extracting a keyword from an utterance of the salesclerk or a customer; detecting, from an image capturing the salesclerk, a status of the salesclerk, wherein the status includes position information representing whether the salesclerk is located in a sales area or in an area other than the sales area; generating specific support information from a plurality of the support information using the extracted keyword and the detected status; determining an output device of the notified target using the extracted keyword and the detected status; and outputting the specific support information to the determined output device used by the salesclerk.

2. The information processing method according to claim 1, wherein the position information further includes information representing where the salesclerk is located in the sales area.

3. The information processing method according to claim 1, wherein the status further includes information as to whether the customer is present near the salesclerk.

4. The information processing method according to claim 1, wherein the status further includes information as to whether another salesclerk is present near the salesclerk.

5. The information processing method according to claim 1, wherein the status further includes information as to whether a predetermined article is present near the salesclerk.

6. The information processing method according to claim 5, wherein the predetermined article is at least one of a sales counter, a register, a terminal apparatus, a product shelf, and a store computer in the backyard.

7. The information processing method according to claim 1, wherein the output device is one of a terminal apparatus, a register, a headset, or a store computer.

8. An information processing apparatus comprising: one or more memories storing instructions; and one or more processors configured to execute the instructions to: correlate support information and a notified target for each of a keyword and status of a salesclerk; extract a keyword from an utterance of a salesclerk or a customer; detect a status of the salesclerk, from an image capturing the salesclerk, wherein the status includes position information representing whether the salesclerk is located in a sales area or in an area other than the sales area; generate specific support information using the extracted keyword and the detected status; determine an output device of the notified target using the extracted keyword and the detected status; and output the support information to the determined output device used by the salesclerk.

9. The information processing apparatus according to claim 8, wherein the output device is one of a terminal apparatus, a register, a headset, or a store computer.