Method and Apparatus for Multiple Agent Commitment Tracking and Notification

1. In a networked communication system, a method for managing commitments for a business client, comprising steps of: (a) receiving a communication including a request for an action from a client; (b) identifying the communication as representing the business client; (c) storing the communication as a database entity in a data repository, threaded to the business client and accessible by an agent station; (d) selecting a request for response; (e) entering a commitment to fulfill the request; (f) identifying one or more agents to fulfill the commitment; (g) recording the commitment as a database entity in the data repository; (h) notifying by the data repository one or more persons when the commitment is or is not met and closed, and if the commitment cannot be fulfilled as promised, reassigning the commitment to a next best agent for fulfillment based on known information and/or availability of participating agents.

2. The method of claim 1 wherein the data repository is a multimedia data repository and the communication is at least one of an email, fax, Internet call or voice mail.

3. The method of claim 1 wherein notification regarding commitments is by at least one of E-mail, Fax, Internet phone, and Voice mail.