System and Method for Ongoing Supporting a Procurement and Accounts Payable System

1. A method for using an on-line data gathering tool for providing ongoing support for a general procurement and accounts payable application according to the steps of: maintaining a database of templates for describing procedures and collecting information for supporting an operational general procurement and accounts payable system; and operating a plurality of web-enabled user terminals to access via a server said database for receiving instructions and gathering said information to coordinate user education, survey and quality auditing tasks by a plurality of enterprise teams implementing said ongoing support for said operational general procurement and accounts payable application; displaying at said team terminals in a playbook summary view a create a summary task selection button, a create a detailed task button, a folders and views section, a task title display and selection area; responsive to member selection of a tasks selection button presenting in said selection area a listing of support stage tasks organized by categories, said categories including information technology, project management, and transition management; responsive to member selection of said information technology category, presenting in said selection area a first listing of support stage tasks, said member, responsive to said first listing, refining and executing, production support for system management; responsive to member selection of said project management category, presenting in said selection area a second listing of support stage tasks; said member, responsive to said second listing, executing post-implementation quality assurance review and project support review; responsive to member selection of said transition management category, presenting in said selection area a third listing of support stage tasks; said member, responsive to said third listing, providing communication support, validating transition management support, and performing post implementation survey support; and responsive to user selection of a task, presenting at said team terminal a task template including data fields; said user providing input to said data fields of indicia selectively descriptive of said support stage tasks.

2. A method using an on-line data gathering tool for evaluating and on-going supporting a customer's general procurement and accounts payable system, said method comprising: maintaining a playbook database, said playbook database comprising a plurality of templates of information relating to said evaluating a general procurement and accounts payable system, said plurality of templates being particularized for said client; displaying a playbook summary view, said playbook summary view comprising a folders and views section, a task title display and selection area, a summary task creation button, and a detailed task creation button, said folders and views section including category buttons that, when selected, cause execution of tasks associated with said evaluating and on-going supporting said general procurement and accounts payable system for said client, said tasks including gathering data describing requirements of said customer for procurement and data describing currently used tools and processes for satisfying said requirements; and gathering data from said customer which describes a cost for future years of continuing with said currently used tools and processes; designing and deploying a new system including alternative tools and processes satisfying said requirements; and thereafter auditing the operation of said new system using said on-line data gathering tool to provide performance data to said customer; said task title display and selection area adapted to include buttons for selecting tasks pertinent to said categories of tasks, said buttons for selecting tasks identifying said tasks which may be so selected, said buttons for selecting tasks adapted to be displayed in said task title display and selection area in response to a selection of a button of the category buttons; displaying a summary task template of said plurality of templates for a selected first task of tasks identified in said task title display and selection area, said summary task template being displayed in response to a selection of said summary task creation button, said summary task template including summary parameters of said selected first task; and displaying a detailed task template of said plurality of templates for a selected second task of tasks identified in said task title display and selection area, said detailed task template being displayed in response to a selection of said detailed task creation button, said detailed task template including detailed parameters of said selected second task.

3. A method using an on-line data gathering tool for evaluating and ongoing supporting a customer's general procurement and accounts payable system and for adapting a general procurement and accounts payable application to the requirements of each of many potential clients operable by third party service providers and for monitoring and assuring the quality of services provided by said third party service providers on behalf of an enterprise, said method comprising: maintaining a playbook database, said playbook database comprising a plurality of templates of information relating to said evaluating a general procurement and accounts payable system, said plurality of templates being particularized for said client by said service provider; displaying a playbook summary view, said playbook summary view comprising a folders and views section, a task title display and selection area, a summary task creation button, and a detailed task creation button, said folders and views section including category buttons that, when selected, cause execution of tasks associated with said evaluating and on-going supporting said general procurement and accounts payable system for said client, said tasks including gathering data describing requirements of said customer for procurement and data describing currently used tools and processes for satisfying said requirements; and gathering data from said customer which describes a cost for future years of continuing with said currently used tools and processes; designing and deploying a new system including alternative tools and processes satisfying said requirements; and thereafter auditing the operation of said new system using said on-line data gathering tool to provide performance data to said customer and to said enterprise; said task title display and selection area adapted to include buttons for selecting tasks pertinent to said categories of tasks, said buttons for selecting tasks identifying said tasks which may be so selected, said buttons for selecting tasks adapted to be displayed in said task title display and selection area in response to a selection of a button of the category buttons; displaying a summary task template of said plurality of templates for a selected first task of tasks identified in said task title display and selection area, said summary task template being displayed in response to a selection of said summary task creation button, said summary task template including summary parameters of said selected first task; and displaying a detailed task template of said plurality of templates for a selected second task of tasks identified in said task title display and selection area, said detailed task template being displayed in response to a selection of said detailed task creation button, said detailed task template including detailed parameters of said selected second task.