Apparatus and Method for Processing Call and Message-Related Events in a Wireless Terminal

1. An apparatus for processing call and message-related events in a wireless terminal, comprising: a memory for storing character user interface (UI) images based on call and message-related events; an agent collection unit for collecting the call and message-related events occurring in the wireless terminal and generating an event message for identifying an occurred call and message-related event; an agent control unit, provided with a plurality of specialists for processing the call and message-related events, for selecting a specialist mapped to the event message from the plurality of specialists, selecting and outputting a character UI identifier (ID) based on a call and message-related event of the selected specialist, and processing user feedback information for an associated event in response to the feedback information received from a user; and an agent expression unit for outputting a character and text mapped to the call and message-related event and the feedback information.

2. The apparatus of claim 1 , wherein the agent control unit sets an alarm event based on the call and message-related event of the selected specialist after selecting the specialist mapped to the event message from the plurality of specialists, and selects and outputs a character UI based on information of the alarm event when an occurrence time of the alarm event is reached.

3. The apparatus of claim 1 , further comprising: an event delivery unit for delivering the collected call and message-related events from the event collection unit to the agent control unit.

4. The apparatus of claim 1 , further comprising: a supervisor for selecting a specialist which is most closely related to an event when two specialists are selected for one event.

5. The apparatus of claim 1 , wherein the agent control unit determines if a phone call or message-related contact with an associated contact person has been made at least a threshold number of times for a predetermined period when the phone call and message-related contact event occurs; determines if a relation to the associated contact person has been set up when the phone call or message-related contact with the associated contact person has been made at least a threshold number of times for the predetermined period; and comprises a specialist for recommending the setup of the relation to the associated contact person when the relation to the associated contact person has not been set up.

6. The apparatus of claim 5 , wherein the relation setup is a group setup.

7. The apparatus of claim 5 , wherein the agent control unit sends to the agent expression unit, a character UI ID based on the call and message-related event of the specialist and information of the associated contact person, and controls an operation for outputting a character and text for recommending the setup of the relation to the associated contact person.

8. The apparatus of claim 7 , wherein a control operation is performed such that a selection button list is output along with the character and text for recommending the setup of the relation to the associated contact person and such that a character and text mapped to feedback information generated from a selected button are output.

9. The apparatus of claim 1 , wherein the agent control unit determines if a phone call or message-related contact with an associated contact person has been made at least a threshold number of times for a predetermined period, when the phone call and message-related event occurs; and comprises a specialist for notifying that a substantial number of contacts with the associated contact person has been made when the phone call or message-related contact with the associated contact person has been made at least a threshold number of times for the predetermined period.

10. The apparatus of claim 9 , wherein the agent control unit sends to the agent expression unit, a character UI ID based on the call and message-related event of the specialist and information of the associated contact person, and controls an operation for outputting a character and text for notifying that a substantial number of contacts with the associated contact person has been made.

11. The apparatus of claim 9 , wherein a control operation is performed such that a selection button list is output along with the character and text for notifying that a substantial number of contacts with the associated contact person has been made and such that a character and text mapped to feedback information generated from a selected button are output.

12. The apparatus of claim 1 , wherein the agent control unit determines if there is present a specific person who has made a phone call or message-related contact less than a threshold number of times, and comprises a specialist for recommending the phone call or message-related contact with the specific person when the specific person is present.

13. The apparatus of claim 12 , wherein the agent control unit sends to the agent expression unit, a character UI ID based on a call and message-related event of the specialist and information of the specific person; and controls an operation for outputting a character and text for recommending the phone call or message-related contact with the specific person.

14. The apparatus of claim 13 , wherein a control operation is performed such that a selection button list is output along with the character and text for recommending the phone call or message-related contact with the specific person and such that a character and text mapped to feedback information generated from a selected button are output.

15. The apparatus of claim 1 , wherein the agent control unit determines if a specific person who has made a phone call or message-related contact less than a threshold number of times is present in a specific group, and comprises a specialist for recommending the phone call or message-related contact with the specific person when the specific person is present in the specific group.

16. The apparatus of claim 15 , wherein the agent control unit sends, to the agent expression unit, a character UI ID based on a call and message-related event of the specialist and information of the specific person, and controls an operation for outputting a character and text for recommending the phone call or message-related contact with the specific person.

17. The apparatus of claim 1 , wherein the agent control unit compares and analyzes the number of phone calls and messages for a predetermined period, and the number of phone calls and messages for a previous predetermined period, and comprises a specialist for giving notification of a result of a comparison and analysis.

18. The apparatus of claim 17 , wherein the agent control unit sends, to the agent expression unit, a character UI ID based on a call and message-related event of the specialist and information of the result of the comparison and analysis; and controls an operation for outputting a character and text indicating the information of the result of the comparison and analysis.

19. The apparatus of claim 18 , wherein a control operation is performed such that the number of phone calls and messages for the predetermined period, and the number of phone calls and messages for the previous predetermined period are output along with the information of the result of the comparison and analysis.

20. The apparatus of claim 1 , wherein the agent control unit analyzes a TO-DO list registered for a specific day, and comprises a specialist for recommending a check of an associated work item of the TO-DO list when an undone work item is present in the TO-DO list registered for the specific day.

21. The apparatus of claim 20 , wherein the agent control unit sends, to the agent expression unit, a character UI ID based on the undone work item of the TO-DO list and information of undone work, and controls an operation for outputting a character and text for recommending a check of the undone work item.

22. The apparatus of claim 20 , wherein the specific day is at least one of yesterday or today.

23. The apparatus of claim 1 , wherein the agent control unit comprises a specialist for recommending a phone call or message-related contact with an associated contact person if the phone call or message-related contact with the associated contact person has been made at least a predetermined number of times per second predetermined period, for a first predetermined period, but has not been made for a next third predetermined period when a phone call and message-related event occurs.

24. The apparatus of claim 23 , wherein the second predetermined period is in the first predetermined period.

25. The apparatus of claim 23 , wherein the third predetermined period is shorter than the first predetermined period.

26. The apparatus of claim 23 , wherein the agent control unit sends, to the agent expression unit, a character UI ID based on a call and message-related event of the specialist and information of the associated contact person; and controls an operation for outputting a character and text for recommending the phone call or message-related contact with the associated contact person.

27. The apparatus of claim 23 , wherein a control operation is performed such that a selection button list is output along with the character and text for recommending the phone call or message-related contact with the associated contact person, and a character and text mapped to feedback information generated from a selected button are output.

28. The apparatus of claim 1 , wherein the agent control unit sets an alarm event based on a call and message-related event of the selected specialist, and resets an alarm occurrence time set in each specialist when an occurrence time of the alarm event is reached.