7664122

Call Tracking Using Voice Quality Measurement Probe

PublishedFebruary 16, 2010
Assigneenot available in USPTO data we have
Technical Abstract

Patent Claims
15 claims

Legal claims defining the scope of protection, as filed with the USPTO.

1

1. A method of tracking call quality of a call traveling through a network, comprising: recording an entry and a termination of the call through at least one gateway in the network; detecting a measurement of call quality of the call within the network; and correlating said entry and said termination of the call with the measurement of call quality of the call to determine a location within the network where the call falls below a standard call quality, wherein the network comprises a plurality of sub networks that is operated by at least two different companies.

2

2. The method according to claim 1 , wherein a respective company of the at least two different companies operating the location within the network where the call falls below the standard call quality is informed.

3

3. The method according to claim 1 , wherein a user is informed if the call falls below the standard call quality.

4

4. The method according to claim 1 , wherein an operator of a measurement system is informed if the call falls below the standard call quality.

5

5. The method according to claim 1 , wherein the measurement of call quality comprises a measurement of bandwidth.

6

6. The method according to claim 1 , wherein the measurement of call quality comprises a measurement of delay.

7

7. The method according to claim 1 , wherein the measurement of call quality comprises a measurement of packet loss.

8

8. The method according to claim 1 , wherein the measurement of call quality comprises a measurement of jitter.

9

9. The method according to claim 1 , wherein the measurement of call quality comprises a measurement of R factor.

10

10. A system for tracking call quality in a network, comprising: a calling apparatus connected to a first gateway of said network; a called apparatus connected to a second gateway of said network, whereby a call is placed between said calling apparatus and said called apparatus through said network; a quality parameter measuring apparatus for determining a call quality call; a recording apparatus for recording a beginning and a termination of said call in said gateways; and a server for receiving information from said recording apparatus and said quality parameter measuring apparatus and for correlating said information to determine a location within the network where the call has a low-level call quality, wherein the network comprises a plurality of sub networks that is operated by at least two different companies.

11

11. The system according to claim 10 , further comprising an alarm system for identifying the low level call quality and informing one or more parties.

12

12. The system according to claim 11 , wherein the one or more parties comprises a respective company of said at least two different companies operating the network where the call has said low-level call quality.

13

13. The system according to claim 11 , wherein the one or more parties comprises a call initiator.

14

14. The system according to claim 11 , wherein the one or more parties comprises an operator of the server.

15

15. The system according to claim 10 , wherein the call quality comprises a measurement of bandwidth.

Patent Metadata

Filing Date

Unknown

Publication Date

February 16, 2010

Inventors

Eric Cheung
Mark J. Foladare
Shelley Goldman
Kermit H. Purdy
David H. Shur

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Cite as: Patentable. “CALL TRACKING USING VOICE QUALITY MEASUREMENT PROBE” (7664122). https://patentable.app/patents/7664122

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