System and Method of Work Management

1. A method of warranty process management for construction work, the method comprising: providing a warranty process management system for construction work comprising a database storing warranty standards for at least one building owned by an owner, the database in selective communication with an owner computer interface, a builder computer interface, a trade contractor computer interface, and an administrator computer interface each of the owner computer interface, the builder computer interface, the trade contractor computer interface, and the administrator computer interface providing a different graphical user interface for accessing the database, the warranty standards comprising warranty standards for products used in constructing the at least one building and warranty standards for services used for constructing the at least one building; creating, via one of the interfaces, a work request regarding a building in the database, the work request including an identifier indicating whether the work request is a warranty work request related to the warranty standards or a pre-closing work request; assigning, via the builder interface, the work request created in the database to a trade contractor to complete the work request; tracking, via at least one of the interfaces, the status of the work request in the database; and storing, via at least one of the interfaces, the work request, the trade contractor, and the status in the database for subsequent access via at least one of the owner interface, the builder interface, the trade contractor interface, and the administrator interface.

2. The method of claim 1 , further comprising: logging, via at least one of the interfaces, records of communications between the owner interface and the builder interface in the database.

3. The method of claim 1 , further comprising: scheduling, via the builder interface, a time for the trade contractor to complete the work request; and recording, via the builder interface, the scheduled time in the database.

4. The method of claim 1 , wherein scheduling a time for the trade contractor to complete the work request includes viewing a trade contractor schedule of previously scheduled work stored in the database.

5. The method of claim 1 , wherein the assigned trade contractor is associated with the trade contractor computer interface coupled to the database via a network communication link, and the work request, assignment, and status stored in the database are accessible by the trade contractor via the trade contractor interface and the network communication link.

6. The method of claim 1 , further comprising: determining if the work request falls within a builder's limited warranty.

7. The method of claim 6 , wherein assigning the work request only occurs if the work request does fall within the builder's limited warranty.

8. The method of claim 1 , further comprising: viewing, via at least one of the interfaces, reports related to the status of the work request for at least one of a builder and the trade contractor.

9. The method of claim 8 , further comprising: sorting, via at least one of the interfaces, the reports based upon parameters chosen by one of the builder and the trade contractor.

10. The method of claim 1 , further comprising: conducting a building orientation and the work request is generated as a result of an issue identified during the building orientation.

11. The method of claim 1 , further comprising: denying access to the database by an owner via the owner interface after a warranty period has elapsed since the owner closed on the building.

12. The method of claim 1 , further comprising: assigning an owner selectively utilizing the owner interface and a builder selectively utilizing the builder interface on each one of a plurality of access levels, each access level defining at least one area of permitted access in the database.

13. A method of warranty process management for construction work, the method comprising: providing a warranty process management system for construction work comprising a database storing warranty standards for at least one building owned by an owner, the database in selective communication with an owner computer interface, a trade contractor computer interface, a builder computer interface, and an administrator computer interface, each of the owner computer interface, the builder computer interface, the trade contractor computer interface, and the administrator computer interface providing a different graphical user interface for accessing the database, the warranty standards comprising warranty standards for products used in constructing the at least one building and warranty standards for services used for constructing the at least one building; creating, via one of the interfaces, a work request regarding a building in the database, the work request including an identifier indicating whether the work request is a warranty work request related to the warranty standards or a pre-closing work request; assigning, via the builder interface, the work request created in the database to a trade contractor to complete the work request; tracking, via at least one of the interfaces, the status of the work request in the database; reporting, via at least one of the interfaces, the work request as complete to the database; and storing, via at least one of the interfaces, the work request, the trade contractor, the status, and the report of completion in the database for subsequent access via at least one of the owner interface, the trade contractor interface, the builder interface, and the administrator interface.

14. The method of claim 13 , wherein tracking the status of the work request includes tracking the time between assigning the work request and reporting the work request as complete.

15. The method of claim 13 , further comprising: generating, via at least one of the interfaces, empirical data based at least in part upon the tracked status of the work request.

16. The method of claim 15 , wherein generating empirical data is completed for each of a plurality of builders, the method further comprising: comparing, via the administrator computer interface, the empirical data of the plurality of builders.

17. The method of claim 15 , wherein tracking the status of the work request is repeated for a plurality of work requests, and generating empirical data includes generating a Builder Efficiency Rating equal to a number of assigned work orders not reported complete divided by a number of buildings a builder has falling within a warranty period.

18. The method of claim 15 , wherein tracking the status of the work request is repeated for a plurality of work requests, and generating empirical data includes generating a Builder Warranty Average equal to an average number of days required for completion of and report of completion of the work requests assigned to the trade contractor for the builder.

19. The method of claim 15 , further comprising: approving, via the builder interface, a work request to be assigned to the trade contractor; wherein tracking the status of the work request is repeated for a plurality of work requests, and generating empirical data includes generating a Pre-Closing Management Ratio equal to an average number of unverified, unapproved work requests created during an orientation of the building divided by an average number of work requests that are approved and assigned to the trade contractor as a result of pre-closing inspections of the building.

20. The method of claim 15 , wherein tracking the status of the work request is repeated for a plurality of work requests, and generating empirical data includes generating a Pre-Closing Completion Average equal to an average number of work requests assigned to the trade contractor and completed before a closing date of the building divided by the average number of work requests assigned to the trade contractor prior to the closing date of the building.

21. The method of claim 15 , wherein tracking the status of the work request is repeated for a plurality of work requests, and generating empirical data includes generating a Trade Contractor Productivity Ratio equal to an expected completion time for the work request divided by an average time of completion for similar work requests assigned to a trade contractor.

22. The method of claim 15 , wherein tracking the status of the work request is repeated for a plurality of work requests, and generating empirical data includes generating a Trade Contractor Completion Average equal to an average number of days required for the trade contractor to complete the work requests assigned to the trade contractor and reported complete.

23. A warranty process management system comprising: a database storing a builder's limited warranty for products and services used for constructing a building, work order information relating to the builder's limited warranty, the work order information including a work request including an identifier indicating whether the work request is a warranty work request related to the builder's limited warranty or a pre-closing work request, a trade contractor assigned to the work request, and the status of the work request; and a network communication link coupled with the database; wherein the database is configured to selectively interface with an owner via an owner interface, a trade contractor via a trade contactor interface, a builder via a builder interface, and an administrator via an administrator interface via the network communication link, each of the owner interface, the builder interface, the trade contractor interface, and the administrator interface providing a different graphical user interface for accessing the database.

24. The warranty process management system of claim 23 , wherein the database includes at least one index formula for creating empirical data regarding the efficiency of the trade contractor.

25. The warranty process management system of claim 23 , wherein the database stores at least one index formula for creating empirical data regarding the efficiency of the builder.

26. The warranty process management system of claim 23 , wherein the administrator interface is configured to facilitate an administrator in accessing the database via the network communication link, the administrator configured to perform at least one of maintaining the database, performing accounting tasks, and performing administrative tasks.

27. The warranty process management system of claim 23 , wherein the database additionally stores profile information for each of the owner and the builder.

28. The warranty process management system of claim 23 , wherein the database defines at least one of a plurality of access levels assigned to each of the owner and the builder.

29. The warranty process management system of claim 28 , wherein each of the plurality of access levels defines at least one area of the database that is accessible to the owner or the builder assigned to the respective access level.

30. The warranty process management system of claim 23 , wherein the database includes a log of all communications between the owner and the builder communicated via the network communication link.

31. A computer readable medium having computer-executable instructions for performing a method of warranty process management comprising: creating a work request including an identifier indicating whether the work request is a warranty work request related, to warranty standards or a pre-closing work request, the warranty work request regarding a building in a database storing the warranty standards specific to the warranty work request, the database coupled to an owner and a builder, the warranty standards comprising warranty standards for products used in constructing the building and warranty standards for services used for constructing the building; assigning the work request created in the database to a trade contractor to complete the work request; and tracking the status of the work request in the database.

32. The computer readable medium having computer-executable instructions for performing a method of claim 31 , the method further comprising: automatically logging communications between at least two of the owner, the builder, and the trade contractor to the database.

33. The computer readable medium having computer-executable instructions for performing a method of claim 31 , the method further comprising: calculating empirical data regarding the work request based upon index formulas.

34. A method of warranty process management for construction work, the method comprising: providing a warranty process management system for construction work comprising a database storing a builder's limited warranty for at least one building owned by an owner, the database in selective communication with an owner computer interface, a trade contractor computer interface, a builder computer interface, and an administrator computer interface, each of the owner computer interface, the builder computer interface, the trade contractor computer interface, and the administrator computer interface providing a different graphical user interface for accessing the database, the builder's limited warranty comprising warranty standards for products used in constructing the at least one building and warranty standards for services used for constructing the at least one building; creating, via at least one of the interfaces, a work request regarding a building in the database, the work request including an identifier indicating whether the work request is a warranty work request related to the builder's limited warranty or a pre-closing work request; determining if the work request falls within the builder's limited warranty; determining whether to complete the work request if the work request is determined to not fall within the builder's limited warranty; assigning, via the builder interface, the work request created in the database to a trade contractor to complete the work request if it is determined that the work request will be completed, including scheduling a time for the trade contractor to complete the work request; and in response to determining that the work request will be completed: tracking, via at least one of the interfaces, the status of the work request in the database; reporting, via at least one of the interfaces, the work request as complete to the database; storing, via at least one of the interfaces, the work request, the trade contractor, the scheduled time, the status, and the report of completion in the database for subsequent access via at least one of the owner interface, the builder interface, the trade contractor interface, and the administrator interface; logging, via at least one of the interfaces, records of communications between at least two of the owner interface, the builder interface, the trade contractor interface, and the administrator interface in the database; and generating, via at least one of the interfaces, empirical data based at least in part upon the tracked status of the work request.

35. The method of claim 1 , further comprising: logging, via at least one of the interfaces, records of communications between the owner interface and the builder interface in the database; scheduling, via the builder interface, a time for the trade contractor to complete the work request; recording, via the builder interface, the scheduled time in the database; viewing, via at least one of the interfaces, reports related to the status of the work request for at least one of a builder and the trade contractor; sorting, via at least one of the interfaces, the reports based upon parameters chosen by one of the builder and the trade contractor; conducting a building orientation and the work request is generated as a result of an issue identified during the building orientation; and denying access to the database by an owner via the owner interface after a warranty period has elapsed since the owner closed on the building; wherein scheduling a time for the trade contractor to complete the work request includes viewing a trade contractor schedule of previously scheduled work stored in the database; and wherein the assigned trade contractor is associated with the trade contractor computer interface coupled to the database via a network communication link, and the work request, assignment, and status stored in the database are accessible by the trade contractor via the trade contractor interface and the network communication link.

36. The warranty process management system of claim 23 , wherein the database includes at least one index formula for creating empirical data regarding the efficiency of the trade contractor; wherein the database stores at least one index formula for creating empirical data regarding the efficiency of the builder; wherein the administrative interface is configured to facilitate an administrator in accessing the database via the network communication link, the administrator configured to perform at least one of maintaining the database, performing accounting tasks, and performing administrative tasks; wherein the database additionally stores profile information for each of the owner and the builder; wherein the database defines at least one of a plurality of access levels assigned to each of the owner and the builder; wherein each of the plurality of access levels defines at least one area of the database that is accessible to the owner or the builder assigned to the respective access level; and wherein the database includes a log of all communications between the owner and the builder communicated via the network communication link.

37. The computer readable medium having computer-executable instructions for performing the method of claim 31 , the method further comprising: automatically logging communications between at least two of the owner, the builder, and the trade contractor to the database; and calculating empirical data regarding the work request based upon index formulas.