Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A method for integrated assistance services, comprising: sending a first signal associated with an assistance request utilizing at least one processing unit to a service center via a terrestrial mobile communications network; receiving data associated with a plurality of assistance providers utilizing the at least one processing unit in response to the assistance request; selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on a route between a current location and the first preferred assistance provider including a routine route segment at the first time; and selecting, at a second time, a second preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on an absence of the routine route segment from the route at the second time.
A method for providing assistance services involves sending an assistance request from a mobile device to a service center using a mobile network. In response, the device receives data for multiple assistance providers (e.g., mechanics, hospitals). The device selects a "preferred" provider at a first time based on whether the route to that provider includes a regularly traveled (routine) segment. Later, at a second time, the device might select a different "preferred" provider if that routine segment is no longer part of the route. The selection considers the route's familiarity.
2. The method of claim 1 , wherein the first preferred assistance provider is within a destination area, the destination area being a routine destination area during the first time, the destination area being a non-routine destination area during the second time.
This is based on the assistance method described previously. The initial "preferred" provider is chosen if it's within an area that's a routine destination at the first time. However, the same area might *not* be a routine destination at a later time, thus influencing the choice of a potentially different assistance provider. Selection considers if the destination is routinely visited.
3. The method of claim 1 , wherein the first preferred assistance provider is within a first destination area during the first time, the first destination area being a routine destination area, the first preferred assistance provider being within a second destination area during the second time, the second destination area being a non-routine destination area.
Expanding on the assistance method, the first preferred assistance provider is chosen because it is within a specific destination area that is routinely visited at a first time. At a later time, a different preferred assistance provider is selected because it is located in a *different* destination area that is now considered a non-routine destination. The system adjusts provider selection based on routine versus non-routine destinations.
4. The method of claim 1 , wherein said operation of selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers further comprises selecting, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part on a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.
Further specifying the assistance method, the selection of a first preferred assistance provider, is partially based on the *distance* from the user's current location (where the assistance request was sent) to the location of the assistance provider. Provider selection is biased towards closer options.
5. The method of claim 1 , wherein the route includes a greater number of routine route segments at the first time than at the second time.
Using the same assistance method, the route to the first preferred assistance provider includes *more* routine route segments at the first time (when it's selected) compared to the second time (when a different provider might be preferred). The system leverages known frequently traveled routes to influence assistance provider selection.
6. A system for using routine driving information in mobile interactive services, comprising: at least one processor; and at least one processor-readable medium, coupled to the at least one processor, that stores instructions; wherein the at least one processor executes the instructions stored in the at least one processor-readable medium to: send a first signal associated with an assistance request to a service center via a terrestrial mobile communications network; receive data associated with a plurality of assistance providers in response to the assistance request; select, at a first time, a first preferred assistance provider from the plurality of assistance providers based at least in part on the first preferred assistance provider being located within a first destination area, the first destination area being a routine destination area at a first time, the first destination area being a non-routine destination area during a second time; and select, at the second time, a second preferred assistance provider from the plurality of assistance providers based at least in part on the second preferred assistance provider being located within a second destination area, the second destination area being a routine destination area at the second time.
This is a system for using driving habits in mobile services. It comprises a processor and memory storing instructions. The processor sends an assistance request to a service center via a mobile network, receives data on multiple assistance providers, and then makes a decision. A first preferred provider is selected at a first time, based on its location within a destination that is typically visited. Later, at a second time, a second preferred provider is selected because *it* is located within a different destination area that is a routine destination at *that* second time.
7. The system of claim 6 , wherein the first preferred assistance provider is located within the first destination area at the first time and the second time, the first preferred assistance provider being located without the first destination area at a third time.
Building on the system described previously, the initial preferred provider is in the frequently visited area at both the first and second times. However, at a *third* time, the same first preferred provider is *no longer* within that same area, implying that its relative desirability might change and other assistance providers will be considered. Provider selection is dynamic.
8. The system of claim 6 , wherein the at least one processing unit selects the first preferred assistance provider based at least in part on a number of routine route segments associated with a route between a current location and a location of the first preferred assistance provider.
Continuing with the system description, the processor selects the first preferred assistance provider based on the *number* of routine route segments from the user's location to the provider's location. More routine segments increases the likelihood of selecting that provider.
9. The system of claim 8 , wherein the route includes a greater number of routine route segments at the first time than at the second time.
Within this assistance system, the route to the first preferred provider has *more* routine segments at the first selection time compared to the second time when a different provider may be chosen.
10. The system of claim 6 , wherein the at least one processor furthers selects, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part on a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.
Further detailing the assistance system, the processor selects the first preferred provider based partly on the *distance* between the user's location (where the assistance request originated) and the provider's location. Shorter distances are preferred.
11. A system for using routine driving information in mobile interactive services, comprising: at least one processor; and at least one processor-readable medium, coupled to the at least one processor, that stores instructions; wherein the at least one processor executes the instructions stored in the at least one processor-readable medium to: send a first signal associated with an assistance request to a service center via a terrestrial mobile communications network; receive data associated with a plurality of assistance providers in response to the assistance request; select, at a first time, a first preferred assistance provider from the plurality of assistance providers based at least in part on a route between a current location and the first preferred assistance provider including a routine route segment at the first time; and select, at a second time, a second preferred assistance provider from the plurality of assistance providers based at least in part on an absence of the routine route segment from the route at the second time.
A system to provide assistance uses driving data. It sends an assistance request via a mobile network, gets data for several providers, and chooses a "preferred" one. At a first time, a provider is selected based on if the route includes familiar segments. Later, at a second time, if that familiar segment is *not* part of the route, a different provider may be selected.
12. The system of claim 11 , wherein the first preferred assistance provider is within a destination area, the destination area being a routine destination area during the first time, the destination area being a non-routine destination area during the second time.
Using the assistance system, the first provider is within a destination area. This destination is routinely visited at the first time. But, at the second time, that same area is *not* a routine destination, affecting provider choice.
13. The system of claim 11 , wherein the first preferred assistance provider is within a first destination area during the first time, the first destination area being a routine destination area, the first preferred assistance provider being within a second destination area during the second time, the second destination area being a non-routine destination area.
Referring to the assistance system, the first provider is in a first destination area that is routinely visited. Then, a different provider is chosen because it is in a *second* destination area, that is *not* a routine destination.
14. The system of claim 11 , wherein the at least one processor furthers selects, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part on a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.
Expanding on the assistance system, the processor also selects providers partly based on distance between user's location when asking for help, and the providers locations. Shorter distance is better.
15. The method of claim 11 , wherein the route includes a greater number of routine route segments at the first time than at the second time.
Still about the assistance system, there are more routine route segments to the preferred provider at the first selection time than at the second time.
16. A method for integrated assistance services, comprising: sending a first signal associated with an assistance request utilizing at least one processing unit to a service center via a terrestrial mobile communications network; receive data associated with a plurality of assistance providers in response to the assistance request utilizing the at least one processing unit; select, at a first time, a first preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on the first preferred assistance provider being located within a first destination area, the first destination area being a routine destination area at a first time, the first destination area being a non-routine destination area during a second time; and select, at the second time, a second preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on the second preferred assistance provider being located within a second destination area, the second destination area being a routine destination area at the second time.
A method for assistance services sends a request from a mobile device through a mobile network. The device receives data on several assistance providers, and selects a "preferred" one. At first, it selects based on the provider being within an area that is usually visited. Later, it selects based on a different provider within a *different* area, which is now the routine destination.
17. The method of claim 16 , wherein the first preferred assistance provider is located within the first destination area at the first time and the second time, the first preferred assistance provider being located without the first destination area at a third time.
Based on the assistance method, the first provider is inside an area at the first and second times. But, at a *third* time, that provider is *not* in that area anymore.
18. The method of claim 16 , wherein said operation of select, at a first time, a first preferred assistance provider is based at least in part on a number of routine route segments associated with a route between a current location and a location of the first preferred assistance provider.
Using the assistance method, selection of provider is partly based on how many segments of the route from user's current location to a provider location are considered routine routes. More segments increase likelihood.
19. The method of claim 18 , wherein the route includes a greater number of routine route segments at the first time than at the second time.
Referring to the assistance method, the route has more routine segments at the first time compared to second time, affecting provider selection.
20. The method of claim 16 , wherein said operation of selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers further comprises selecting, at the first time, the first preferred assistance provider from the plurality of assistance providers based at least in part a distance from a location of the first preferred assistance provider to a location from which the first signal was sent.
Detailing the assistance method, provider selection is also based on distance, from where user asked for help, to the potential assistance providers location.
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August 12, 2014
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