Legal claims defining the scope of protection. Each claim is shown in both the original legal language and a plain English translation.
1. A method comprising: receiving, via a receiver device, user input information to access an application, the user input information including at least one action request provided by a user device; authorizing the user to access the application; storing the user input information as part of a contextual history information record in a database memory, the contextual history information identifying a first session and comprising selection events occurring during the first session and the at least one action request made during the first session; identifying a user inquiry initiated by the user device; creating a second session responsive to receiving the user inquiry and retrieving the contextual history information of the first session; applying the contextual history information to the second session to resume a previous context of the first session; generating a response message to the selected at least one action request based on the contextual history information and the user inquiry; forwarding the response message to the user device via a transmitter device via the second session; and generating at least one additional response automatically based on a third party application, the at least one additional response being based on at least a portion of the contextual history information, wherein the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.
A system allows a user to access an application and remembers their activity for future interactions. When a user accesses an application, their actions (action requests, selections made) are saved as a history record in a database, creating a "first session". If the user later returns and initiates a "second session", the system retrieves the history from the first session and applies it to the second, restoring the context. Based on this history and any new user input, the system generates a response message. The system can also automatically generate additional helpful responses (like reminders based on past activity, derived from a third party application) using this stored history.
2. The method of claim 1 , wherein the user input information comprises at least one of a username, password, user preference and query.
The method for remembering user activity from the previous description, where user input information to access an application includes at least one of a username, password, user preference and query. This information is used to authenticate the user and tailor the application experience, and is stored to facilitate the contextual history of the first session.
3. The method of claim 1 , wherein the at least one additional response is a predictive response that is generated to offer the user a service independent of the user requesting the service, the service being derived from the contextual history information.
The method for remembering user activity from the previous description, where an automatically-generated additional response is a predictive suggestion. This offers a service without the user directly requesting it. The offered service is based entirely on the contextual history, attempting to anticipate the user's needs based on prior actions within the application.
4. The method of claim 1 , wherein the response message comprises information requested by the user and responsive to the action request.
The method for remembering user activity from the previous description, where the generated response message contains information specifically requested by the user in their initial action request, answering their immediate question or fulfilling their immediate command.
5. The method of claim 1 , wherein the action request is a request to receive at least one of bill information, account information, order video content and live agent access.
The method for remembering user activity from the previous description, where the user action request includes at least one of a request to receive bill information, account information, a request to order video content, or a request for live agent access. This allows the user to quickly accomplish typical requests related to their account via the application.
6. An Apparatus comprising: a receiver configured to receive user input information to access an application, the user input information including at least one action request provided by a user device; a processor configured to authorize the user to access the application; store the user input information as part of a contextual history information record in a database memory, the contextual history information identifying a first session and comprising selection events which occur during the first session and the at least one action request made during the first session; identify a user inquiry initiated by the user device; create a second session responsive to receiving the user inquiry and retrieving the contextual history information of the first session; apply the contextual history information to the second session to resume a previous context of the first session; generate a response message to the selected at least one action request based on the contextual history information and the user inquiry; and a transmitter configured to forward the response message to the user device via the second session, wherein the processor is further configured to generate at least one additional response automatically based on a third party application, the at least one additional response being based on at least a portion of the contextual history information, and wherein the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.
An apparatus comprises of a receiver to receive user input, a processor, and a transmitter. The receiver gets a user's request to access an application. The processor authorizes access, saves the user's actions (action requests, selections made) as a history record in a database, creating a "first session". If the user later returns, initiating a "second session", the processor retrieves the history from the first session and applies it to the second, restoring the previous context. Based on this history and new user input, the processor generates a response message. The transmitter sends the response to the user. The processor can also automatically generate additional helpful responses (like reminders derived from a third party application) using the stored history.
7. The apparatus of claim 6 , wherein the user input information comprises at least one of a username, password, user preference and query.
The apparatus for remembering user activity from the previous description, where the user input information to access an application includes at least one of a username, password, user preference and query. This information is used to authenticate the user and tailor the application experience, and is stored to facilitate the contextual history of the first session.
8. The apparatus of claim 6 , wherein the at least one additional response is a predictive response that is generated to offer the user a service independent of the user requesting the service, the service being derived from the contextual history information.
The apparatus for remembering user activity from the previous description, where an automatically-generated additional response is a predictive suggestion. This offers a service without the user directly requesting it. The offered service is based entirely on the contextual history, attempting to anticipate the user's needs based on prior actions within the application.
9. The apparatus of claim 6 , wherein the response message comprises information requested by the user and responsive to the action request.
The apparatus for remembering user activity from the previous description, where the generated response message contains information specifically requested by the user in their initial action request, answering their immediate question or fulfilling their immediate command.
10. The apparatus of claim 6 , wherein the action request is a request to receive at least one of bill information, account information, order video content, and live agent access.
The apparatus for remembering user activity from the previous description, where the user action request includes at least one of a request to receive bill information, account information, a request to order video content, or a request for live agent access. This allows the user to quickly accomplish typical requests related to their account via the application.
11. A non-transitory computer readable medium configured to store instructions that when executed cause a processor to perform: receiving, via a receiver device, user input information to access an application, the user input information including at least one action request provided by a user device; authorizing the user to access the application; storing the user input information as part of a contextual history information record in a database memory, the contextual history information identifying a first session and comprising selection events occurring during the first session and the at least one action request made during the first session; identifying a user inquiry initiated by the user device; creating a second session responsive to receiving the user inquiry and retrieving the contextual history information of the first session; applying the contextual history information to the second session to resume a previous context of the first session; generating a response message to the selected at least one action request based on the contextual history information and the user inquiry; forwarding the response message to the user device via a transmitter device via the second session; and generating at least one additional response automatically based on a third party application, the at least one additional response being based on at least a portion of the contextual history information, wherein the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.
A non-transitory computer-readable medium stores instructions to perform the following: When a user accesses an application, their actions (action requests, selections made) are saved as a history record in a database, creating a "first session". If the user later returns, initiating a "second session", the system retrieves the history from the first session and applies it to the second, restoring the context. Based on this history and new user input, the system generates a response message. The system can also automatically generate additional helpful responses (like reminders derived from a third party application) using the stored history.
12. The non-transitory computer readable medium of claim 11 , wherein the user input information comprises at least one of a username, password, user preference and query.
The non-transitory computer-readable medium from the previous description, where the user input information to access an application includes at least one of a username, password, user preference and query. This information is used to authenticate the user and tailor the application experience, and is stored to facilitate the contextual history of the first session.
13. The non-transitory computer readable medium of claim 11 , wherein the at least one additional response is a predictive response that is generated to offer the user a service independent of the user requesting the service, the service being derived from the contextual history information.
The non-transitory computer-readable medium from the previous description, where an automatically-generated additional response is a predictive suggestion. This offers a service without the user directly requesting it. The offered service is based entirely on the contextual history, attempting to anticipate the user's needs based on prior actions within the application.
14. The non-transitory computer readable medium of claim 11 , wherein the response message comprises information requested by the user and responsive to the action request.
The non-transitory computer-readable medium from the previous description, where the generated response message contains information specifically requested by the user in their initial action request, answering their immediate question or fulfilling their immediate command.
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December 16, 2014
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