Maintenance of Subscriber History for Service Support Applications in an IP-Based Telecommunications System

1. A non-transitory computer-readable medium containing instructions that, when executed on a processor, cause the processor to implement a method of providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the method comprising: receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, wherein each of the plurality of connection requests includes one or more identifiers, wherein some of the plurality of connection requests result in the mobile communication device failing to access the IP-based wireless telecommunications network because the mobile device is not authorized to access the IP-based wireless telecommunications network; and wherein the mobile communication device is assigned an IP address when it successfully accesses the IP-based wireless telecommunications network; storing the one or more identifiers associated with each of the plurality of connection requests; storing data associated with attempts by the mobile communication device to access a cellular network; providing the interface for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests and the data associated with attempts by the mobile communication device, wherein the requests include both a request to directly access the cellular network and a request to indirectly access the cellular network through another wireless network; and allowing the service support representative to view the stored one or more identifiers associated with connection requests that failed, wherein the one or more identifiers are selected from a group consisting of a mobile device identifier, a subscriber identifier, an International Mobile Subscriber Identifier, a service set identifier, or a Cell Global Identifier, and wherein another identifier is selected from a group consisting of a Media Access Control address, a public IP address, and a private IP address.

2. The non-transitory computer-readable medium of claim 1 , wherein the interface allows the service support representative to view stored identifiers associated with connection requests that were granted access.

3. The non-transitory computer-readable medium of claim 1 , wherein the mobile device is not authorized to access the IP-based wireless telecommunications network because it is associated with a blocked identifier.

4. The non-transitory computer-readable medium of claim 1 , wherein the method further comprises providing search functionality to allow the service support representative to search the one or more identifiers.

5. The non-transitory computer-readable medium of claim 1 , wherein the method further comprises providing filtering functionality to allow the service support representative to filter the one or more identifiers associated with each of the plurality of connection requests and the data associated with attempts by the mobile communication device to access the cellular network.

6. The non-transitory computer-readable medium of claim 1 , wherein the filtering functionality allows the service support representative to filter by a date range associated with the plurality of connection requests, and a date range of the attempts by the mobile communication device to access the cellular network.

7. The non-transitory computer-readable medium of claim 1 , wherein the IP-based wireless telecommunications network is an unlicensed mobile access (UMA) network.

8. The non-transitory computer-readable medium of claim 1 , wherein the interface permits use of a subscriber access history to start a warranty period for an access point.

9. The non-transitory computer-readable medium of claim 1 , wherein the interface permits updating a subscriber history table with new CGI values to allow for billing and support services.

10. A system for providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the system comprising: means for receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, each of the plurality of connection requests including one or more identifiers, wherein some of the plurality of connection requests result in the mobile communication device failing to access the IP-based wireless telecommunications network because the mobile device is not authorized to access the IP-based wireless telecommunications network; and wherein the mobile communication device is assigned an IP address when it successfully accesses the IP-based wireless telecommunications network; means for storing the one or more identifiers associated with each of the plurality of connection requests; means for storing data associated with attempts by the mobile communication device to access a cellular network; and means for providing the interface for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests and the data associated with attempts by the mobile communication device, wherein the requests include both a request to directly access the cellular network and a request to indirectly access the cellular network through another wireless network; and allowing the service support representative to view the stored one or more identifiers associated with connection requests that failed, wherein the one or more identifiers are selected from a group consisting of a mobile device identifier, a subscriber identifier, an International Mobile Subscriber Identifier, a service set identifier, or a Cell Global Identifier, and wherein another identifier is selected from a group consisting of a Media Access Control address, a public IP address, and a private IP address.

11. The system of claim 10 , wherein the mobile device is not authorized to access the IP-based wireless telecommunications network because it is associated with a blocked identifier.

12. The system of claim 10 , further comprising means for providing search functionality to allow the service support representative to search the one or more identifiers.

13. The system of claim 10 , wherein the interface permits updating a subscriber history table with new CGI values to allow for billing and support services.

14. The system of claim 10 , wherein the interface permits use of a subscriber access history to start a warranty period for an access point.

15. A method of providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the method performed by a processor executing instructions stored in a memory, the method comprising: receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, each of the plurality of connection requests including one or more identifiers, wherein some of the plurality of connection requests result in the mobile communication device failing to access the IP-based wireless telecommunications network because the mobile device is not authorized to access the IP-based wireless telecommunications network; and wherein the mobile communication device is assigned an IP address when it successfully accesses the IP-based wireless telecommunications network; storing the one or more identifiers associated with each of the plurality of connection requests; storing data associated with attempts by the mobile communication device to access a cellular network; providing the interface, generated via the processor executing instructions stored in the memory, for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests and the data associated with attempts by the mobile communication device, wherein the requests include both a request to directly access the cellular network and a request to indirectly access the cellular network through another wireless network; and allowing the service support representative to view the stored one or more identifiers associated with connection requests that failed, wherein the one or more identifiers are selected from a group consisting of a mobile device identifier, a subscriber identifier, an International Mobile Subscriber Identifier, a service set identifier, or a Cell Global Identifier, and wherein another identifier is selected from a group consisting of a Media Access Control address, a public IP address, and a private IP address.

16. The method of claim 15 , wherein the interface allows a service support representative to view stored identifiers associated with connection requests that were granted access.

17. The method of claim 15 , wherein the mobile device is not authorized to access the IP-based wireless telecommunications network because it is associated with a blocked identifier.

18. The method of claim 15 , further comprising providing search functionality to allow the service support representative to search the one or more identifiers.

19. The method of claim 15 , further comprising providing filtering functionality to allow the service support representative to filter the one or more identifiers associated with each of the plurality of connection requests and the data associated with attempts by the mobile communication device to access the cellular network.

20. The method of claim 15 , wherein the interface allows for updating a subscriber history table with new CGI values to allow for billing and support services.

21. The method of claim 15 , wherein the interface allows use of a subscriber access history to start a warranty period for an access point.