Legal claims defining the scope of protection, as filed with the USPTO.
1. A method comprising: detecting, by a computing device, achievement of a point of progress of a web based configuration before completion of the web based configuration by monitoring activities of the web based configuration; sending, by the computing device, data associated with the point of progress to perform a query of a knowledgebase with the data to identify information associated with the point of progress without receiving a request for assistance relating to the web based configuration; receiving the information in response to performing the query of the knowledgebase; and providing the information to assist with completing the web based configuration.
2. The method of claim 1 , further comprising establishing an instant messaging chat session with a live assistant person to assist with the web based configuration.
3. The method of claim 1 , wherein the knowledgebase information resides on a server.
4. The method of claim 1 , wherein the knowledgebase information is received over an Internet connection.
5. The method of claim 1 , further comprising monitoring an application configuration executable with a shell program.
6. The method of claim 1 , wherein the web based configuration is an execution of an application configuration executable.
7. The method of claim 1 , further comprising displaying the knowledgebase information within a web browser.
8. The method of claim 1 , further comprising establishing an account with a web service associated with the configuration.
9. A system comprising: a memory; and a computing device operatively coupled to the memory, the computing device to: detect achievement of a point of progress of a web based configuration before completion of the web based configuration by monitoring activities of the web based configuration; send data associated with the point of progress to perform a query of a knowledgebase with the data to identify information associated with the point of progress without receiving a request for assistance relating to the web based configuration; receive the information in response to performing the query of the knowledgebase; and provide the information to assist with completing the web based configuration.
10. The system of claim 9 , the computing device to establish an instant messaging chat session with a live assistant person to assist with the web based configuration.
11. The system of claim 9 , wherein data associated with the knowledgebase resides on a server.
12. The system of claim 9 , wherein the information is received over an Internet connection.
13. The system of claim 9 , the computing device to establish an account with a web service associated with the configuration.
14. The system of claim 9 , wherein the web based configuration comprises configuring software via the web.
15. The system of claim 9 , the computing device to monitor configuration via a web browser.
16. A non-transitory computer readable storage medium comprising instructions that, when executed by a computing device, cause the computing device to: detect, by the computing device, achievement of a point of progress of a web based configuration before completion of the web based configuration by monitoring activities of the web based configuration; send, by the computing device, data associated with the point of progress to perform a query of a knowledgebase with the data to identify information associated with the point of progress without receiving a request for assistance relating to the web based configuration; receive the information in response to performing the query of the knowledgebase; and provide the information to assist with completing the web based configuration.
17. The non-transitory computer readable medium of claim 16 , the computing device to establish an instant messaging chat session with a live assistant person to assist with the web based configuration.
18. The non-transitory computer readable medium of claim 16 , the computing device to monitor an application configuration executable with a shell program.
19. The non-transitory computer readable medium of claim 16 , wherein the web based configuration is an execution of an application configuration executable.
20. The non-transitory computer readable medium of claim 16 , the computing device to establish an account with a web service associated with the configuration.
Unknown
January 17, 2017
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