A method includes detecting, at a customer premise equipment management system, a trigger event associated with customer premise equipment data, the customer premise equipment data associated with a customer premise equipment device. The method also includes initiating a connection to the customer premise equipment device via an application program interface in response to the trigger event, where the application program interface is selected based on the customer premise equipment data. The method further includes sending, from the customer premise equipment management system, a customer premise equipment data request to the customer premise equipment device via the application program interface.
Legal claims defining the scope of protection, as filed with the USPTO.
1. A method comprising: detecting, by a processing system including a processor, a trigger event corresponding to a retrieval of information associated with a customer premise equipment device; responsive to the detecting, obtaining, by the processing system, access data associated with the customer premise equipment device; determining, by the processing system, a customer premise equipment type based on the access data associated with the customer premise equipment device; selecting, by the processing system, an application program interface based on the customer premise equipment type; facilitating, by the processing system, establishment of a first communication channel to the customer premise equipment device; and sending, by the processing system, a data request to the customer premise equipment device via the first communication channel, the data request conforming to the application program interface associated with the customer premise equipment device.
2. The method of claim 1 , wherein the trigger event comprises a request for retrieval of the information from the customer premise equipment device.
3. The method of claim 2 , wherein the determining of the trigger event includes receiving the request for retrieval from a customer premise equipment management system.
4. The method of claim 1 , wherein the trigger event comprises a periodic request for retrieval of the information from the customer premise equipment device, and wherein the trigger event is detected periodically based on the periodic request for retrieval.
5. The method of claim 1 , further comprising receiving, by the processing system, the information in response to the sending of the data request to the customer premise equipment device.
6. The method of claim 5 , further comprising storing, by the processing system, the information associated with the customer premise equipment device in a customer premise equipment data database, wherein the access data is stored in a customer premise equipment access database, and wherein the customer premise equipment access database and the customer premise equipment data database are stored at the processing system.
7. The method of claim 1 , wherein the obtaining of the access data further comprises: facilitating, by the processing system, establishment of a second communication channel to a customer premise equipment management system in response to the trigger event; issuing, by the processing system, a request for the access data; and receiving, by the processing system, the access data via the second communication channel in response to the request.
8. The method of claim 5 , further comprising sending, by the processing system, the access data associated with the customer premise equipment device to a service provider system.
9. The method of claim 1 , wherein the customer premise equipment device comprises a digital subscriber line modem, a media playback device, a residential gateway, or a combination thereof.
10. A machine-readable storage memory device comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations comprising: detecting a trigger event associated with a retrieval of parametric information associated with a customer premise equipment device; obtaining access data associated with the customer premise equipment device; determining a customer premise equipment type based on the access data associated with the customer premise equipment device; selecting an application program interface based on the customer premise equipment type; facilitating establishment of a communication session to the customer premise equipment device; and initiating a first communication session with the customer premise equipment device via the first communication session, wherein an exchange of data during the communication session conforms to the application program interface associated with the customer premise equipment device.
11. The machine-readable storage memory device of claim 10 , wherein the obtaining of the access data further comprises: facilitating establishment of a second communication session to a customer premise equipment management system in response to the trigger event; issuing a request for the access data; and receiving the access data via the second communication session in response to the request.
12. The machine-readable storage memory device of claim 10 , wherein the operations further comprise receiving the parametric information associated with the customer premise equipment device in response to the exchange of data during the communication session.
13. The machine-readable storage memory device of claim 12 , wherein the operations further comprise sending the parametric information associated with the customer premise equipment device to a service provider system.
14. The machine-readable storage memory device of claim 10 , wherein the application program interface is supported by the customer premise equipment device.
15. A system comprising: a processing system including a processor; and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations including: detecting retrieval of information associated with a customer premise equipment device; receiving access data associated with the customer premise equipment device; determining, according to the access data, a device type associated with the customer premise equipment device; selecting an application program interface based on the device type; and initiating a communication session with the customer premise equipment device via the communication session, wherein data exchanged in the communication session conforms to the application program interface associated with the customer premise equipment device.
16. The system of claim 15 , wherein the communication session comprises a node element coupled to the customer premise equipment device.
17. The system of claim 16 , wherein the node element is configured to route data over a wide area network.
18. The system of claim 15 , wherein the retrieval of the information associated with the customer premise equipment device is associated with a service maintenance procedure.
19. The system of claim 15 , wherein the initiating of the communication session with the customer premise equipment device is associated with bulk download of customer premise equipment data.
20. The system of claim 15 , wherein the information associated with the customer premise equipment device comprises local area network performance parameters, local area network usage parameters, local area network performance statistics, or a combination thereof.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
April 21, 2016
September 4, 2018
Browse 5M+ US patents with plain-English claim translations and AI-generated analysis.