Information processing apparatus and method

1. An information processing apparatus obtaining log information from a network device and transmitting the obtained log information to a management server which manages the network device, the information processing apparatus comprising: a memory storing instructions for log monitoring; and a processor which is executing the instructions causing the information processing apparatus to: issue a first obtaining request to obtain a write pointer to the network device when starting to monitor a log of the network device, the write pointer indicating position information corresponding to a latest log recorded in the network device; receive the write pointer based on the first obtaining request from the network device; issue a second obtaining request to obtain a first read pointer to the management server, the first read pointer indicating position information corresponding to a latest log included in log information already obtained from the network device, wherein the network device is already managed by the management server; obtain the log information from the network device by using the position information corresponding, to the first read pointer in a case where the first read pointer is obtained from the management server based on the second obtaining request; transmit the write pointer received from the network device to the management server in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request; and obtain the log information from the network device by using the position information corresponding to the write pointer received from the network device in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request, wherein the transmitted write pointer is managed as the first read pointer by the management server.

2. The information processing apparatus according to claim 1 , wherein the instructions further cause the information processing apparatus to manage a second read pointer indicating position information corresponding to a latest log included in the log information obtained from the network device, and wherein the write pointer received from the network device is managed as the second read pointer in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request.

3. The information processing apparatus according to claim 2 , wherein the second read pointer is updated in a case where the log information is successfully obtained from the network device.

4. The information processing apparatus according to claim 3 , wherein the instructions further cause the information processing apparatus to transmit information to the management server for updating the first read pointer based on the obtained log information in a case where the log information obtained from the network device is successfully transmitted to the management server.

5. The information processing apparatus according to claim 1 , wherein the management server is further configured to manage the first read pointer with respect to each of a plurality of log types, and wherein the instructions further cause the information processing apparatus to receive, as the write pointer based on the first obtaining request, a write pointer with respect to each log type from the network device and transmit the write pointer with respect to each log type to the management server.

6. A method for an information processing apparatus obtaining log information from a network device and transmitting the obtained log information to a management server which manages the network device, the method comprising: issuing a first obtaining request to obtain a write pointer to the network device when starting to monitor a log of the network device, the write pointer indicating position information corresponding to a latest log recorded in the network device; receiving the write pointer based on the first obtaining request from the network device; issuing a second obtaining request to obtain a first read pointer to the management server, the first read pointer indicating position information corresponding to a latest log included in log information already obtained from the network device, wherein the network device is already managed by the management server; obtaining the log information from the network device by using the position information corresponding to the first read pointer in a case where the first read pointer is obtained from the management server based on the second obtaining request; transmitting the write pointer received from the network device to the management server in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request; and obtaining the log information from the network device by using the position information corresponding to the write pointer received from the network device in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request wherein the transmitted write pointer is managed as the first read pointer by the management server.

7. A non-transitory computer readable storage medium on which is stored a computer program for causing a computer to execute a method for an information processing apparatus obtaining log information from a network device and transmitting the obtained log information to a management server which manages the network device, the method comprising: issuing a first obtaining request to obtain a write pointer to the network device when starting to monitor a log of the network device, the write pointer indicating position information corresponding to a latest log recorded in the network device; receiving the write pointer based on the first obtaining request from the network device; issuing a second obtaining request to obtain a first read pointer to the management server, the first read pointer indicating position information corresponding to a latest log included in log information already obtained from the network device, wherein the network device is already managed by the management server; obtaining the log information from the network device by using the position information corresponding to the first read pointer in a case where the first read pointer is obtained from the management server based on the second obtaining request; transmitting the write pointer received from the network device to the management server in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request; and obtaining the log information from the network device by using the position information corresponding to the write pointer received from the network device in a case where the first read pointer is not obtained successfully from the management server based on the second obtaining request, wherein the transmitted write pointer is managed as the first read pointer by the management server.