Methods are described herein related to enabling users to purchase a product or service by providing a voice request and/or an image. An example method may involve: (a) receiving, by a hybrid response system (“HRS”), a first speech-segment message that comprises a speech segment and is associated with a user-account, (b) the HRS determining that the speech segment indicates a purchase request, (c) the HRS determining a target product/service based on at least the purchase request, (d) the HRS determining a confidence level associated with a purchase of the target product/service, (e) if the confidence level is greater than or equal to a threshold level, then the HRS sending a purchase order, via the associated user-account, for the target product or service, otherwise, the HRS sending the purchase request and the target product/service to at least one guide computing system to facilitate a response to the purchase request.
Legal claims defining the scope of protection, as filed with the USPTO.
1. A method, comprising: receiving, by a client device, a first speech segment, wherein the first speech segment comprises a purchase request, wherein the client device is associated with a user-account; receiving an image, by a client device, wherein the image comprises at least one target-product-or-service detail; determining, by the client device, a target product or service based on at least the purchase request; determining, by the client device, a confidence level associated with a purchase of the target product or service; and if the confidence level is greater than or equal to a threshold level, then the client device sending a purchase order, via the associated user-account, for the target product or service; and otherwise, if the confidence level is less than the threshold level, then the client device sending a purchase-request message comprising the purchase request and the image; the client device receiving a target-product-or-service identification message comprising a second target product or service; and the client device sending a purchase order for the second target product or service.
2. The method of claim 1 , wherein the at least one target-product-or-service detail comprises at least a portion of the target product, an advertisement, a product label, product packaging, and/or a UPC bar code.
3. The method of claim 1 , wherein determining, by the client device, the target product or service is further based on one or more predetermined user-preferences.
4. The method of claim 1 , wherein determining, by the client device, the target product or service is further based on one or more previous purchases made via the associated user-account.
5. The method of claim 1 , wherein determining, by the client device, the target product or service is further based on one or more discounts associated with the purchase request.
6. The method of claim 1 , wherein the purchase order comprises user data from the associated user-account.
7. The method of claim 1 , further comprising: receiving, by the client device, a target-product-or-service-detail request; and sending, by the client device, a second speech segment comprising information related to the purchase request or a second image comprising a second target-product-or-service detail.
8. The method of claim 1 , further comprising: receiving, by the client device, a confirmation-of-purchase message.
9. The method of claim 1 , wherein the client device is a head-mountable device.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
February 6, 2018
February 11, 2020
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