A system and method for detecting a start and end of section keystrokes, measuring a section time between the start and end of section keystrokes; aggregating the measured section time with previously measured section times; comparing the aggregate of the measured section times with a section target time; and sending an alert when a difference between the aggregate of the measured section times and the section target time is greater than a predetermined threshold.
Legal claims defining the scope of protection, as filed with the USPTO.
1. A system comprising: a user terminal; a call server, configured to receive and route telephonic information, coupled to the user terminal; a communication network coupled to the server; and a phone coupled to the communication network, wherein the user terminal, in response to detecting a start of a voice call from the phone automatically detects a start of section keystroke; wherein the user terminal automatically detects an end of section keystroke; wherein the system measures a section time between the start of section keystroke and the end of section keystroke; wherein the server aggregates the measured section time with previously measured section times; wherein the server compares the aggregate of the measured section times with a section target time; and wherein the server sends an alert to an administrator terminal when a difference between the aggregate of the measured section times and the section target time is greater than a predetermined threshold.
2. The system of claim 1 , wherein the user terminal sends measured time to the server during a call.
3. The system of claim 1 , wherein the alert is sent only after a predetermined number of recorded section times have been aggregated.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
November 20, 2020
June 14, 2022
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