Aspects of the invention provide intelligent virtual assistant (IVA) notification rerouting including receiving a message at an electronic IVA and determining a recipient of the message by analyzing content of the message. A current location of the recipient is identified. A device and a delivery method are selected based at least in part on the current location of the recipient and a location of the device. The selected device is instructed to output the message to the recipient using the delivery method.
Legal claims defining the scope of protection, as filed with the USPTO.
1. A computer-implemented method comprising: receiving a message at an intelligent virtual assistant (IVA) for broadcast on output devices of the IVA; determining a recipient of the message from a group of possible recipients in proximity to the IVA, the determining comprising analyzing content of the message; identifying a current location of the recipient; selecting a device and a delivery method based at least in part on the current location and an environment of the recipient and on a location of the device, the device one of the output devices of the IVA or another output device, and the environment comprising one or both of a noise level and a temperature; and instructing the device to output the message to the recipient using the delivery method.
2. The computer-implemented method of claim 1 , wherein the determining further comprises analyzing historical data related to one or more recipients including the recipient.
3. The computer-implemented method of claim 1 , wherein the selecting is further based at least in part on an activity of the recipient.
4. The computer-implemented method of claim 1 , wherein the selecting is further based at least in part on a current time of day.
5. The computer-implemented method of claim 1 , further comprising determining a time frame for the message, wherein the instructing is during the time frame.
6. The computer-implemented method of claim 1 , further comprising confirming that the message was received by the recipient.
7. The computer-implemented method of claim 1 , further comprising confirming that the recipient performed an expected action in response to receiving the message.
8. The computer-implemented method of claim 1 , wherein a second recipient of the message is determined, and the identifying, selecting, and instructing are performed for the second recipient of the message.
9. The computer implemented method of claim 1 , wherein the IVA and the device are both connected to an Internet of things (IoT) network.
10. A system comprising: a memory having computer readable instructions; and one or more processors for executing the computer readable instructions, the computer readable instructions controlling the one or more processors to perform operations comprising: receiving a message at an intelligent virtual assistant (IVA) for broadcast on output devices of the IVA; determining a recipient of the message from a group of possible recipients in proximity to the IVA, the determining comprising analyzing content of the message; identifying a current location of the recipient; selecting a device and a delivery method based at least in part on the current location and an environment of the recipient and on a location of the device, the device one of the output devices of the IVA or another output device, and the environment comprising one or both of a noise level and a temperature; and instructing the device to output the message to the recipient using the delivery method.
11. The system of claim 10 , wherein the determining further comprises analyzing historical data related to one or more recipients including the recipient.
12. The system of claim 10 , wherein the selecting is further based at least in part on an activity of the recipient.
13. The system of claim 10 , wherein the selecting is further based at least in part on a current time of day.
14. The system of claim 10 , further comprising determining a time frame for the message, wherein the instructing is during the time frame.
15. The system of claim 10 , further comprising confirming that the message was received by the recipient.
16. The system of claim 10 , further comprising confirming that the recipient performed an expected action in response to receiving the message.
17. The system of claim 10 , wherein a second recipient of the message is determined, and the identifying, selecting, and instructing are performed for the second recipient of the message.
18. A computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform operations comprising: receiving a message at an intelligent virtual assistant (IVA) for broadcast on output devices of the IVA; determining a recipient of the message from a group of possible recipients in proximity to the IVA, the determining comprising analyzing content of the message; identifying a current location of the recipient; selecting a device and a delivery method based at least in part on the current location and an environment of the recipient and on a location of the device, the device one of the output devices of the IVA or another output device, and the environment comprising one or both of a noise level and a temperature; and instructing the device to output the message to the recipient using the delivery method.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
July 23, 2019
July 12, 2022
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