This application relates to a systems and methods for trending issue identification in text streams. In one embodiment, a method for improving resolution of a trending issue identified in a set of text streams includes presenting a user interface of an application that is being executed by a computing device. The method also includes receiving a notification including the trending issue that has been identified in the set of text streams based at least in part on textual analysis performed on the set of text streams, and presenting the trending issue on the user interface of the application to enable an action to be performed to resolve the trending issue.
Legal claims defining the scope of protection, as filed with the USPTO.
8. The non-transitory computer readable storage medium of claim 1, wherein each of the plurality of text streams are included in a respective electronic message, a respective transcription, a respective chat history, a respective social media post, or a respective review.
16. The method of claim 9, wherein each of the plurality of text streams are included in a respective electronic message, a respective transcription, a respective chat history, a respective social media post, or a respective review.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
May 29, 2019
December 6, 2022
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